20
TROUBLESHOOTING
If you have any questions regarding the product please call customer service at
1-800-527-1292
,
8:30 a.m. - 5 p.m., CST, Monday - Friday.
Warning
: Before beginning work, shut off the power supply to avoid electrical shock.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Fan does not move.
1. Reverse switch not engaged.
2. Power is off or fuse is blown.
3. Faulty wire connection.
4. Learning code process between fan
and remote control transmitter (Q) may
not have been successful and learning
code was not activated.
1. Push switch firmly either to the
right or to the left.
2. Turn power on or check fuse.
3. Turn power off. Loosen canopy
(B) and check all connections.
4. Turn off power and repeat
instructions in Step 2 on page 17.
Noisy operation.
1. Blades (G) are loose.
2. Cracked blade (G).
3. Full range dimmer switch.
4. Fan is new.
1. Tighten all blade screws (AA).
2. Replace blade (G).
3. Replace with an approved
speed control device.
4. Allow fan a “break in” period of a
few days, especially when running
the fan at Medium and High
speeds.
Excessive wobbling.
1. Blades (G) are loose.
2. Blade plates (F) incorrectly attached.
3. Unbalanced blades (G).
4. Fan not securely mounted.
5. Fan too close to vaulted ceiling.
6. Set screw(s) on motor housing yoke
is (are) not tightened properly.
7. Set screw on hanging ball is not
tightened properly.
1. Tighten all blade screws (AA).
2. Re-install blade plates (F).
3. Switch one blade (G) with a
blade (G) from the opposite side.
4. Turn power off. Carefully loosen
canopy (B) and verify that
mounting bracket (C) is secure.
5. Use a longer downrod (A) or
move fan to another location.
6. Tighten yoke set screw(s)
securely.
7. Carefully loosen and lower
canopy (B) and verify that set
screw on hanging ball is tightened
securely.
Fan operates but
light fails.
1. Bulb not installed correctly.
2. Wires in canopy (B) not wired
properly.
3. Wall switch to fan is off.
4. Plugs not connected properly.
1. Re-install bulb.
2. Check wires in canopy (B) and,
if necessary, re-wire according to
instructions on page 12.
3. Make sure that wall switch to fan
is on.
4.
Check that male and female
plugs in light kit fitter (H) are
connected properly according to
instructions on page 15.
