Seite EN-43
Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
Appliance is unsteady
or vibrating strongly.
Transport security device(s)
wasn’t/weren’t removed.
Remove transport safety
device(s).
Appliance was not installed or
aligned properly.
Install or align appliance properly.
The laundry in the drum is heavy
or distributed unevenly.
Suspend the wash cycle and
restart it to distribute the laundry
more evenly.
Spin cycle is not
running or is slow.
The imbalance correction system
for imbalanced drum loads is
running.
No error. Once the laundry is
distributed evenly, the spin cycle
starts automatically.
During the wash cycle,
no water can be seen
in the drum through
the glass panel.
This is not an error. The water is
at the bottom of the drum.
Loading door won’t
open after the wash
cycle has finished.
This is not an error. The opening
mechanism contains a safety
device that keeps the door closed
another 2 minutes or so after the
wash cycle has finished.
Press and hold the on/off switch
(10) to switch off the appliance.
Wait a few minutes, then open the
loading door.
The cycle duration
displayed differs from
the actual duration of
the cycle.
This is not an error. The cycle
duration is always adapted to the
circumstances and re-calculated.
The display shows an error code
Problem
Possible causes
Solutions, tips
Check the door
Loading door is not
closed properly.
Close loading door properly.
If the problem persists, please contact
our Service Centre (see page EN-45).
Water supply
interrupted
Check water intake.
Water level in the machine is lower than the heating coil.
It is possible that the water pressure, to which the machine is
connected, is too low or the tap is closed.
If necessary, open the valve completely. If the problem persists,
please contact our Service Centre (see page EN-45).
