Page EN-38 Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
Water is not being
pumped .
Outlet hose is clogged or
kinked .
Check outlet hose; dismantle if
necessary and re-align .
The lint trap is clogged .
Clean lint trap (see page EN-29) .
Water is draining
even though the
appliance is not
pumping .
Outlet hose is too low .
Place outlet hose higher .
Water is running
out (appliance is
“leaking”) .
Inlet or outlet hose is not
screwed on tightly enough .
Screw down inlet or outlet hose down
tighter .
Lint trap not closed properly .
Properly close the lint trap (see
page EN-29) .
Appliance is
unsteady or
vibrating strongly .
Transport safety device(s) was
not/were not removed .
Remove transport safety device(s) (see
“Removing the transport safety devices”
on page EN-32) .
Appliance was not installed or
aligned properly .
Install or align appliance properly (see
“Installation site” on page EN-32) .
The laundry in the drum is
heavy or distributed unevenly .
Stop washing and restart to distribute
the laundry more evenly (see “Adding
laundry” on page EN-21) .
Spin cycle is not
running or is slow .
The imbalance correction
system for imbalanced drum
loads is running .
No error . Once the laundry is
distributed evenly, the spin cycle starts
automatically .
The appliance lid
cannot be opened
after the end of the
course of the cycle .
This is not an error . The opening mechanism contains a safety catch that
keeps the appliance lid closed for approx . 2 minutes after the end of the
course of the cycle .
