Warranty | 25
Hippo
Warranty | 25
3 Warranty
3.1 Defi nitions of terms
Defi nitions of terms used in this warranty:
• Consumable part: Part that is subjected to natural wear and tear or natural contamination during normal operation within the
lifetime of the product (section 9 of Handicare’s general terms and conditions of sale);
• Client: Those who purchase the product directly from Handicare;
• Corrective action: Repair, replace or refund of the product;
• Dealer: Those who re-sell the product to the User;
• Defect: Any circumstance due to which the product is not sound or fi t to use, caused by a lack of quality of the material used to
manufacture the product as well as the quality of the manufacturing process;
• Option: An accessory delivered by Handicare to extend the standard product model;
• Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter, battery-charger etc.);
• Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service part or consumable part;
• Returns: Product or part that needs to be returned;
• RMA-process: Process to return goods, contact Handicare’s Customer Service;
• Service part: Part that is durable and may be subjected to natural wear and tear or natural contamination during normal
operation within the lifetime of the product.;
• User: Those who use the product;
• Warranty: The rights and obligations set forth in this document;
• Warranty period: The period of time during which the warranty is valid;
• Warranty provider: Handicare B.V., Vossenbeemd 104, 5705 CL Helmond, The Netherlands.
Notwithstanding the rights and obligations of Handicare, Client and User set forth in Handicare’s general terms and conditions
of sale, the rights of the Client and/or User towards Handicare in case of defects are limited to the provisions set forth in this
warranty. For the duration of the warranty period Handicare guarantees that the product is without defects.
In case of any defects the User is required –within two weeks after discovery of the defect- to contact the dealer. He has to
complete a return form and return the product or part via the RMA-process. Handicare will, at its sole discretion, take the
corrective action it seems fi t under the given circumstances within a reasonable period of time (depends on nature of claim) from
receipt of the completed return form. The warranty period will not be extended after a corrective action.
3.2 Warranty period table
Power wheelchairs / scooters
Description
Warranty period
Examples include, but are not limited to the parts mentioned
below
Frame
2 years
Weldment/frame
Drive system
1 year
Transaxle, motor, motor brake
Electronics
1 year
Controller, controlling mechanism, wiring harness, electronic
components
Service Parts
New: 1 year after invoice
Repaired: 90 days after invoice
Brakes
Consumable parts
40 days after invoice
Wheels, push handles etc.
Options/Accessories
2 years
Mirror, mudguards etc.
Not being service part or consumable part.
Handicare will only accept shipment costs and corrective costs related to warranty on equipment during the warranty period.
This warranty will void in case of:
• The product and/or its parts being modifi ed or items having been added by others than Handicare;
• Changes in cosmetic appearance by use;
• Failure to observe the instructions for use and maintenance, use other than normal use, wear and tear, negligence, collateral
damage by neglect of earlier symptoms, overloading, third-party accidents, non-original parts used and defects not caused by
the product;
• Circumstances beyond our control (fl ood, fi re, etc.).
This warranty does not cover:
• Tyres and inner tubes
• Batteries (covered by the battery manufacturer’s warranty).
Clients and/or Users have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This
warranty does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the
entity from whom the product was purchased. Clients may assert any rights they have at their sole discretion.
