10
Questions?
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1-800-851-8900 in US
1-800-267-2826 in Canada
Troubleshooting
PROBLEM
Coffee leaks from
dispenser.
Coffee tastes bad.
Coffee not brewing/
unit will not turn on.
Coffee brews slowly/
coffee stops brewing
before brew cycle is
completed.
PROBABLE CAUSE
• Coffee grounds trapped in coffee tank
dispensing mechanism under ring in
coffee tank. See “To Clean Coffee Grounds or
Foreign Matter from Coffee Tank.”
•
Coffeemaker needs cleaning. See “Cleaning
Instructions.”
• Coffee ground other than automatic drip.
See “How to Make Coffee.”
• Coffee-to-water ratio unbalanced. See “How to
Make Coffee.” Adjust for personal preference.
• Poor water quality. Use filtered or bottled water
to make coffee.
•
Clock model requires pressing Auto/ON/OFF
button twice. Light should have a steady glow.
• Mineral deposits have built up. Clean the
coffeemaker. See “Cleaning Instructions.”
• Water reservoir is empty.
• Unit is unplugged.
• Power outage.
• Power surge. Unplug; then plug the unit back in.
• Clock blinking in program mode. Press PROG
once then press Auto/ON/OFF until indicator
light glows.
• Clock model requires reset after power outage.
•
Coffeemaker needs cleaning.
Clean the
coffeemaker at least every 30 days to maintain
proper performance.
• Excessive amounts of coffee.
• Coffee ground too coarsely or too finely. Set
grinder to automatic drip grind.
• More than one paper filter in basket.
• Poor quality paper filter.
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