Daisy Chainable HDBaseT™ Receiver
12
6.0 Troubleshooting
If you are experiencing problems getting the extender to work properly, please
use the following troubleshooting suggestions.
Make sure that all of the connections on both the sender and the receiver
are solid. Loose connections are the number one cause of issues.
Try resetting the system by unplugging the power supply connected to
the sender side, waiting 5 seconds and plugging it back.
Check the state of the LED’s on the front of both the sender and the
receiver. Refer to the table in section
4.2
to interpret the status being
indicated. Alternatively, hookup the USB port to a PC and run the
Windows® GUI and check the status indicators in the GUI.
If the cable length is longer than 100 meters (330 ft) set the Mode Switch
on the receiver to L.R. (Long Reach) position (see section
4.1
). Note that
in L.R. mode the unit does not support deep-color video.
Make sure the display is compatible with the video source by connecting
them directly.
Make sure that the UTP or STP cable meets the requirements. Never use
low-skew cable for digital video extension. We recommend using CAT6
or CAT6a. In noisy environments use Shielded Cat6 (23 gauge).
The extender requires that the source DDC signals of its HDMI output
operate at100 KHz or less and support clock-stretching. The vast
majority of sources meet these requirements. But if you determine that a
particular source does not (by substituting a video pattern generator, or a
different source), an HDMI transceiver may be needed. Hall Research
offers the model HD-AUD that has a compatible output, can handle
virtually any HDMI input, and can resolve source incompatibility issues.
If you still are not able to get the system working properly, contact Hall
Research support (preferably via email or the form on support page of
www.hallresearch .com) with a detailed description of the issue and the
troubleshooting steps you have taken.
Do not open or try to repair the unit yourself as this will void your warranty.
To return the extender for repair, you must contact HR Support at 714-641-
6607 or via email or web. To ship the unit back for repair, make sure to obtain
a Return Material Authorization (RMA) number.
