GB
9-Troubleshooting
25
9.3 Troubleshooting without display code
Problem
Cause
Solution
Washing machine
fails to operate.
•
Programme is not yet started.
•
Door is not properly closed.
•
Machine has not been switched on.
•
Power failure.
•
Child lock is activated.
•
Check programme and start it.
•
Close the door properly.
•
Switch the machine on.
•
Check power supply.
•
Deactivate child lock.
Washing machine
will not be filled with
water.
•
No water.
•
Inlet hose is kinked.
• Inlet hose filter is blocked.
•
Water pressure is less than 0.03
MPa.
•
Door is not properly closed.
•
Water supply failure.
•
Check water tap.
•
Check inlet hose.
• Unblock inlet hose filter.
•
Check water pressure.
•
Close the door properly.
•
Ensure the water supply.
Machine is draining
while being filled.
•
Height of drain hose is below 80
cm.
•
Drain hose end could reach into
water.
•
Make sure that drain hose is
properly installed.
•
Make sure the drain hose is not
in water.
Drainage failure.
•
Drain hose is blocked.
• Pump filter is blocked.
•
Drain hose end is higher than 100
cm above floor level.
• Unblock drain hose.
• Clean pump filter.
•
Make sure that drain hose is
properly installed.
Strong vibration
while spinning.
•
Not all transportation bolts have
been removed.
•
Appliance has no solid position.
•
Machine load is not correct.
•
Remove all transportation
bolts.
•
Ensure solid ground and a ev-
elled position.
•
Check load weight and balance.
Operation stops
before completing
wash cycle.
•
Water or electric failure.
•
Check power and water supply.
Operation stops for
a period of time.
•
Appliance displays error code.
•
Problem due to load pattern.
•
Programme performs soaking cy-
cle?
•
Consider display codes.
•
Reduce or adjust load.
•
Cancel programme and restart.
Excessive foam
floats drum and/or
detergent drawer.
•
Detergent is not a appropriate.
•
Excessive use of detergent.
•
Check detergent recommen-
dations.
•
Reduce amount of detergent.
Automatic adjust-
ment of washing
time.
•
Washing programme duration will
be adjusted.
•
This is normal and doesn‘t af-
fect functionality.
Spinning fails.
• Unbalance of laundry.
•
Check machine load and laun-
dry and run a spinning pro-
gramme again.
