TROUBLESHOOTING
This section describes solutions to the most common problems that can occur. If you cannot solve the problem
easily, call your Hague dealer for service.
Problem
Cause
Action
NOTES: ______________________________________________________________________________________
Series 96 Owner’s Manual
15
No soft water after
regeneration
No salt in brine tank.
Add salt
Sediment in brine tank has plugged the
brine line and/or air check.
(See Fig. 4, 11.)
Remove the brine line and flush clean. Clean air check.
Clean brine tank.
Refill control is plugged.
(See Fig. 9.)
Remove brine piston housing and clear debris from the
flow control.
Drain line is pinched, frozen or
restricted (See Fig. 1.)
Straighten, thaw or unclog the drain line.
Clogged injector assembly.
(See Fig. 6.)
Remove injector cap and clean nozzle and throat with a
wooden toothpick. Replace throat if removed.
Salt bridge has formed.
High humidity or the wrong kind of salt can create a salt
bridge. This is a crust that forms an empty space
between the water and salt. To test, use a blunt object
like a broom handle. Push the handle into the salt to
dislodge the salt bridge.
No soft water.
The plumbing bypass valve is in the
bypass position (See pg. 14.)
Place bypass valve in the service position.
Appliance is plumbed in backwards.
(See Fig. 1.)
Check that appliance is plumbed properly.
Extended power outage.
Reset time. (See Customer Settings.)
Water hardness has increased.
Reset water and reset hardness. (See Installation
Record.)
Not metering water.
Flow should be indicated with water usage.
If no flow, see below.
Blending dial is open.
Make sure blending dial is closed.
No flow is indicated
when water is flowing.
The bypass valve is in the bypass
position (See pg. 14.)
Place bypass in the service position.
Appliance is plumbed in backwards.
(See Fig. 1.)
Check that appliance is plumbed properly.
Sensor not receiving signal from
magnet. (See Fig. 7.)
Remove sensor from bypass housing. Test with magnet
on each flat side of sensor. One side should indicate
flow. The other will not. If flow is indicated, check
turbine. If no flow, replace sensor.
Turbine is jammed. (See Fig. 7.)
Remove bypass valve and clear debris from turbine.
