Troubleshooting
This chapter summarizes the most common problems you could
encounter with your STEAM SYSTEM II. Please read the different
sections for more details. If you are unable to solve the problem,
please contact our Customer Care Representatives at the number
shown below.
PRoBLEM: After heating up, it is normal to hear a vibration sound
from the water pump inside the main unit. it normally will stop when
the air inside has been pumped out. if the product makes a vibra-
tion sound that lasts longer than 60 seconds:
Possible Cause:
1) No water in the water tank.
Possible Solution:
1) Add water to the water tank following
instruction on page 11.
PRoBLEM: The product does not operate.
Possible Cause:
1) Power cord not firmly plugged into outlet.
2) No power in wall outlet.
Possible Solution:
1) Check plug in outlet and set plug firmly.
2) Check fuse or breaker. Replace fuse and/or
reset breaker.
PRoBLEM: The product does not emit steam.
Possible Cause:
1) No water in water tank.
Possible Solution:
1) Add water to the water tank following the
instructions on pg 11.
PRoBLEM: Red light comes on and/or unit shuts off shortly after
the water in the tank is heated.
Possible Cause:
1) Your thermostat may not have been pre-boiled to
trigger proper thermostat levels.
Possible Solution:
1) Shut the unit off, remove the plug from the
electrical outlet and empty the tank completely.
pg 30 877-HAAN DIRECT / 877-422-6347
www.haanusa.com
