www.haanusa.com 877-HAAN DIRECT / 877-422-6347
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Questions
QuESTioN: Why does the unit stop steaming when the
red refill light comes on?
When the red refill light comes on, the unit automatically
shuts off as a safety feature.
QuESTioN: When i first used my unit, the pads left water
streaks on my floor – why?
It is likely you attached your Ultra-MicroFiber Pad to the
bottom of the MS-35 before the unit was heated causing the
pad to become wet. It is best to heat the unit on the black
Floor Protector/Resting Mat (“bumpy” side facing up) before
placing the Ultra-MicroFiber Pad on the steam head. Attach
the Ultra-MicroFiber Pad only after the Thermal Indicator
turns orange. Simply toss the Ultra-MicroFiber Pad on the
floor (with the white hook & loop side facing up) and set
the base on top of it. The hook & loop system will cause
the Ultra-MicroFiber Pad to attach itself easily, so you won’t
have to touch it.
QuESTioN: How often do i have to buy new ultra-
MicroFiber pads?
The two patented Ultra-MicroFiber Pads are reusable.
You simply toss them in the wash machine –
but Please
DON’T
use fabric softener. We recommend air drying the
pads, but you may also dry them on a low heat setting in
your dryer. Each pad will last through approximately 300
washes. Replacement pads are available for purchase on our
web site www.
HAAN
USA.com or by calling our Customer
Care Center at 1-877-
HAAN
-DIRECT (1-877-422-6347).
QuESTioN: How long does a tank of water last? How
often do i need to refill the tank?
A full tank will last approximately 20 minutes.
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