H2flow Controls
FlowVis®
30
Warranty
IMPORTANT, please read and keep this document on record.
1. Definition
H2flow Controls, Inc., warrants the FlowVis
®
product for 3-years from its date
of supply from H2flow Controls, Inc. or its stocking Distributor. In the event that
the product experiences a premature failure due to defective workmanship or
materials, H2flow will, at its discretion, replace either the failed component(s) or the
complete FlowVis unit. H2flow shall not be responsible for third-party labor or any
consequential losses. Damage caused by improper installation, misuse or exposure to
excessive chemicals such as chlorine, will not be covered by this warranty.
2. Eligibility
This warranty extends to the original purchaser only or to the end-user client of an
H2flow Controls, Inc authorized affiliate.
3. How to obtain service
To obtain service under the terms of this warranty, the customer is required to notify
H2flow Controls, Inc. before the expiration of the warranty period and to return the
item in accordance with H2flow Controls, Inc’s product return policy. Any product
returned for warranty repair must be accompanied by a full fault report specifying the
symptoms and the conditions under which the fault occurs. Should H2flow Controls,
Inc incur additional cost as a result of a failure to complete the appropriate paperwork,
an administrative charge may be levied.
4. Exclusions
This warranty shall not apply to any defect, failure or damage caused by improper
use or improper or inadequate care. H2flow Controls, Inc. shall not be obligated to
provide service under this warranty if:
a) damage has been caused by a failure to make a full and proper inspection of the
product (as described by the documentation enclosed with the product at the time of
shipment) on initial receipt of the product following shipment;
b) damage has been caused by the attempts of individuals, other than H2flow
Controls, Inc. staff to repair or service the product;
c) damage has been caused by the improper use of the product, including but not
limited to: 1) the installation of a FlowVis
®
unit using a chlorination system as
described in the ‘Installation Locations’ section of this manual, or 2) the improper
installation of the lid assembly, as described in the section ‘Installation > Tightening
of Lid Screws’.
14. warranty
