The DrawingBoard V
32
Troubleshooting Chart
The following table lists common DrawingBoard V problems, their causes
and their solutions.
Troubleshooting
Problem
Cause
Solution
Unable to use
the entire
tablet surface
Incorrect format selected.
Check your selections in
the Menu Strip.
Software application set up
incorrectly.
Check that the tablet is
identified in your software
application.
Tablet’s frequency setting
may conflict with the dis-
play.
Alternate the transducer’s
frequency. (See the
Reduc-
ing Monitor Interference
section.)
Screen pointer
appears to
shake or jitter
Tablet is set too close to the
screen monitor.
Move the tablet farther
away from the screen.
Another device is con-
nected to a COM port that
shares the same IRQ as the
tablet COM port (
i.e
., your
tablet is connected to
COM1 IRQ4 and your
modem is connected to
COM3 IRQ4).
Move one of the devices to
another COM port. Contact
your system manufacturer
for assistance in relocating
the device.
Software application set up
incorrectly.
Check that the tablet is
identified in your software
application.
Batteries low in transducer.
Replace the batteries in the
transducer.
Tablet not powered cor-
rectly.
Check that the power cable
is installed correctly.
Tablet plugged into the
wrong serial port on the
computer.
Is the serial port being used
correctly identified in your
software application?
Menu Strip is in Configura-
tion Mode.
If the configuration light is
on, click on the
Config/
Exit
key on the Menu Strip.
Frozen screen
pointer
Transducer is in Sleep
Mode.
Press any button on the
transducer.
