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The DrawingBoard V
Troubleshooting
We want your experience with your
DrawingBoard V
tablet to be a
successful one. If you have a problem, please follow the steps below.
1
Reread this
User’s Guide
to verify you have performed the correct
steps.
2
Read the topics below to check for a solution to your problem. Re-
view the checklists, as well as the Troubleshooting Chart. Keep in
mind that the problem could be your computer, your display, or your
software, instead of the digitizer.
3
If you still have a problem, call GTCO CalComp Technical Support at
480.443.2214 or 410.312.9221 (in the U.S. or Canada), or fax us at
480.948.5508. Outside the U.S. or Canada, contact your local GTCO
CalComp office or dealer. Please have the following information
available when you call:
Description of the problem
Name and version of software package you are using
Type of computer you are using
DrawingBoard V model number and serial number (see bottom of
digitizer)
Type of transducer you are using
4
Be at your computer when you call.
Reducing Monitor Interference
If you are experiencing monitor interference with your tablet, you can
reduce the interference by changing the frequency your transducer uses.
Transducers with the following FCC ID numbers support two frequencies:
ECPPPP, ECPPP2, ECPPLTP, ECPPCURSOR4, ECPPCURSOR16, and
ESPPCURSORII. Transducers with FCC ID numbers other than those listed
must have frequencies changed by GTCO CalComp.
Changing the Frequency of the Cordless Cursor
1
Place the cursor on the tablet surface.
2
Press Buttons 1 and 2 simultaneously and hold for approximately
three seconds.
3
The cursor turns itself off. You will know the cursor is off when the
Indicator light on the tablet begins blinking.
4
The cursor turns on again at the new frequency. You will know the
cursor is on when the Indicator light glows steadily.
To return to the default frequency, repeat the above process. When you
replace the cursor batteries, the cursor is automatically reset to the de-
fault frequency.
Troubleshooting
