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Toughsat

Users Manual

TOUGHSAT USERS MANUAL

Ground Control

v5.0

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Summary of Contents for Toughsat

Page 1: ...Toughsat Users Manual TOUGHSAT USERS MANUAL Ground Control v5 0...

Page 2: ...cease functionality until the unit is returned to Ground Control s facility for repairs This damage is NOT covered under the unit s warranty If you have any questions regarding connecting or operatin...

Page 3: ...em Type Roof Mounted Flyaway _______________________ Mobile System IP Address _______________________ Router IP Address _______________________ Contacting Ground Control Technical Support Ground Contr...

Page 4: ...TOUGHSAT WEB INTERFACE 13 STOWING THE DISH 14 LOCATION AND LINE OF SIGHT TO SATELLITE 15 ADVANCED OPERATION 17 Gateway Agnostic Setup 17 Web Interface Password Protection 17 Configuring Your Toughsat...

Page 5: ...se the Internet 28 On Signal But TX Light Not Blinking 29 Unable To Access Network Check IP Settings 31 Basis Networking Issues 32 Satellite Dish Won t Search Or Is Stuck 34 BUC Power LED Is Red 35 TE...

Page 6: ...ed to stream live video at guaranteed 4 x 4 Mbps with our Streaming Services Autostow Feature Dish will automatically stow if rig is moved or dish goes off signal Optional UPS A backup battery for sto...

Page 7: ...DMZ Port Forwarding Port Triggers DHCP Server DHCP Client QOS Tos DiffSerf UPnP MAC Address clone RIP v1 RIP v2 No internal fan ACU operates silent The iDirect Evolution X5 router operates silent as...

Page 8: ...d Included Equipment The Toughsat XP or SP Mobile Satellite System Toughsat TS2 ACU Antenna Control Unit with integrated 4 port wireless router Evolution X5 Satellite Gateway or other purchased VSAT g...

Page 9: ...p park a rig STEP 2 POWER OFF Check to see that power to STEP 3 START THE GENERATOR or connect to the electronics is turned off before starting the generator any power source you may be using This is...

Page 10: ...nt PRESS STOP TO STOP ALL DISH MOVEMENT of the Toughsat for any reason You may press Deploy or Stow after pressing the Stop button Connecting To The Internet The Toughsat is pre configured so connecti...

Page 11: ...Toughsat Users Manual Ground Control 11 Areas To Physically Avoid The transmission strength is strongest between the radio and the reflector Do not place any body part in this zone...

Page 12: ...mmend using a UPS Universal Power Supply in situations where power is inconsistent such as fuel powered generators solar panels and DC inverters NOTE Commercial grade routers will work with our equipm...

Page 13: ...e and it contains a large amount of information about your system Some menus will even allow you to change configuration settings for your dish Leave these alone unless instructed or you know what you...

Page 14: ...onfirm it by connecting to any web page on the Internet with your browser Stowing The Dish Stowing the dish on the Flyaway can either be done by pressing Stow on the Toughsat TS2 panel or by accessing...

Page 15: ...nce with the satellite signal reducing performance or preventing access altogether Radar emitters such as those found at airports in police vehicles and in certain areas as part of speed enforcement m...

Page 16: ...und Control 16 From the drop down menus select the correct satellite for your system 123W for iDirect Click Calculate You should be able to search again and lock on If you still cannot lock on please...

Page 17: ...uring Your Toughsat for Remote Control Under certain circumstances you may wish to allow your Toughsat to be controlled remotely Doing so is possible but requires a little bit of set up NOTICE The fol...

Page 18: ...l receive a file from Ground Control containing a file with the same name as your Toughsat serial number Make sure that the file name matches your serial number then unzip the attachment Connect a lap...

Page 19: ...sh control page at 192 168 1 2 4 In the top center there will be a blue button that says Satellite Settings Click on it 5 There will be two drop down menus One says Target Satellite and should be set...

Page 20: ...Toughsat Users Manual Ground Control 20 6 After the dish finishes saving flash memory you can press Find Satellite The dish should then deploy and begin its search procedure...

Page 21: ...y be a useful troubleshooting step It is important to note that because the manual control page is still using the antenna software these controls are still subject to motor current limits and other s...

Page 22: ...evation up and down movement and the diagonal arrows adjust the skew polarity of the antenna clockwise or counter clockwise You should also note the Step size boxes these control the amount of adjustm...

Page 23: ...ke sure that you have a 2 Phillips head screwdriver and a 5 32 hex wrench and the power to the antenna turned off The Toughsat internal parts and electronics are protected by three plastic covers The...

Page 24: ...CW Clockwise and CCW Counter Clockwise Pressing the SELECT button cycles through the LED s to indicate which motor will be selected and in which direction The MOVE button activates the indicated motor...

Page 25: ...nditions While the Toughsat has a larger transmitter which may allow it to perform in some of these conditions successful operation of this system is not guaranteed Further operation of this equipment...

Page 26: ...waiting for it s signal The Receive Rx light GREEN The modem has successfully identified the satellite signal and the Rx is locked Amber The modem has not yet identified the satellite signal This typi...

Page 27: ...e check the _networking_ configuration of the system and contact technical support Status light turns red modem reboots This means that the option file the modem configuration has become corrupt The o...

Page 28: ...of view than if it were just looking for a single target Flat Ground Because the satellite signals are polarized the dish has to align itself not only up and down but also with a clockwise counterclo...

Page 29: ...ions with the arms fully deployed the reflector can block the line of sight to the GPS satellite and make the wait to get GPS longer Issue 2 The Modem or Dish is seeing little to no signal iDirect mod...

Page 30: ...ll appear at the top of the If you get stuck or any of this information doesn t match what you re modem is doing or telling you then STOP and contact technical support for assistance If you have anoth...

Page 31: ...ment or on your CUSTOMER INFORMATION SHEET which has your IP settings for your system The default gateway should be 192 168 1 1 with a default DNS of 192 168 1 1 If the IP settings were wrong change t...

Page 32: ...ll as any of the remaining 3 that have a computer connected to them WLAN will also be lit if the wireless connection is enabled which it is by default If any of these are not lit first double check th...

Page 33: ...d have no problem accessing the dish control page at 192 168 1 2 using your web browser Along the top of the dish control page are several options first click setup screen From the setup screen click...

Page 34: ...g with the controller You should also see a link lights on the TS2 controller When all of these are active your equipment is up and ready to search Connect to the dish control page at 192 168 1 2 then...

Page 35: ...er when it adjusts skew Here are some images showing how this would work First you d disconnect the red receive coax from the end of the arm See the image below with the cable in question circled Now...

Page 36: ...e total drop from the modem to either of the two cable terminations is greater than 0 5vDC this could indicate a problem with the cable s which might require them to be replaced Bypassing Cables To by...

Page 37: ...2 small 9 16 box end wrenches After these cables have been switched you may continue to the radio equipment Carefully disconnect the cables from the transmitter and receiver and switch them After the...

Page 38: ...vation azimuth skew Deployment Sensors GPS Tilt Sensor 1 MAXIMUM MOUNT ROTATION Azimuth 410 Elevation 165 Polarization 80 RF INTERFACE Transmit Power 4 watts for XP 3 Watts for SP Upgradable to 6 Watt...

Page 39: ...of operation are Monday Friday 8AM to 5PM Pacific Standard Time If you call outside of these hours support response may be delayed and certain resources may not be available to the support agent For T...

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