Optional Features
•
Additional phone numbers (Virtual numbers)
all ring to the same phone
•
Numbers can be from any area code or even
re important to know when
stored
l-
ssword
from different countries
•
Toll-free number rings to the same phone
•
Inbound faxes sent to email as PDF
attachment
•
Outbound faxes sent from any Windows
application
Terminology
The following terms a
using your VoIP service and the VCP.
— Where basic information is
Account
(e.g., name, password, phone number(s), and
feature set).
Mailbox
— Where callers leave you voicemail.
– Existing phone numbers that have
Numbers
been transferred, new DIDs (even from outside
the US and Canada), and new or transferred Tol
free numbers (TFNs) can all belong to your
account.
Your VoIP Account
When you signed you up for service, you were
assigned a permanent user ID (your phone
number) and a password.
You’ll use your user ID and password to set up
and access your voicemail box from your phone
and later to manage your account via your VCP.
You can also access your voicemail as well as
change settings and greetings from any IP,
landline, or even mobile telephone regardless of
where that phone is on the planet.
Next, we’ll go through all the details of how to set
up and use your voicemail.
Voicemail Set Up and Use
To set up your voicemail, use the pa
123456. After you log in the first time, you will
have the option to change your password. You
can set up your voicemail box from any of the
following types of phones:
•
The ATA (with analog phone) or IP Phone you
ordered with your VoIP service
•
Any other phone including mobile phones,
PDAs, Softphones or regular landlines.
Choose how you will set up voicemail from the
options in the following table and dial the
appropriate number.
Table 1 - Voicemail Access
Access Type
Number to Dial
Your ATA or IP
Phone
00
Any other landline,
mobile or PDA
phone
Dial your full 10-digit
number. Wait for the
announcement, then press
the * key and enter your
password when prompted
You are now in the voicemail Main Menu. Press 2
to create a personalized voicemail greeting.
Follow the prompts to record your first and last
name and your greeting.
Once you have recorded your greeting, select
one of the following options.
Table 2 - Recording Menu
Key
Option
1
Play the recording.
4
Cancel the custom recording and return to
the default system settings.
7
Redo the recording.
*
Cancel the recording and return to the Main
menu.
#
Use the recording and return to the Main
menu.
Once you have set up your personal greetings,
return to the Main menu and select from one of
the following options.
Table 3 - Main Menu
3
Key
Option
1
Enter the Message Center (Message
Center menu).
2
Change your greeting (Recording menu).
3
Change your password.
