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onto the hand unit’s tip. If a replacement magnet does not solve the issue, we’ll replace
your machine.
Case 6: The magnet is present, and the machine is for moderate personal use.
The
most likely reason for a magnet error in this case is a bad cartridge, especially when it
has been re-disinfected by the user and its Silicone sleeve been dislodged or degraded
by a chemical substance. Try an unused 9/12 needle cartridge. If the problem is solved,
ask our support to send you some cartridges to replace the bad one with.
Case 7: The magnet is present, the machine is used for personal use on non-hairy
skin and a new cartridge does not solve the problem.
Contact our support and we’ll
send you a replacement magnet. The old magnet can be removed by using the new
magnet to pull both of them back out and breaking off the old one before reinserting
the new one. If you mistakenly have TWO magnets in the hand unit then that is invisible
to the naked eye but cartridges will unable to be secured onto the hand unit’s tip. If a
replacement magnet does not solve the issue, we’ll replace your machine.
MAGNET REMOVED OR ATTRACTED OUT
Cause: The reciprocating magnet in the hand unit was there when we shipped the
machine to you, but for some reason, the magnet has been removed from the hand unit
while the machine was turned off. The most common cause for this is that the hand unit
dropped on the floor and the magnet shook out, or that the hand unit has been placed
close to a metal object, such as its own bottom case screw! In that case you can’t even
reach inside to pull the magnet back out so the only solution is to send you a new
magnet, with which you can pull the missing one out. Then you’ll have two working
magnets again - of which one spare.
MAGNET FLEW OUT! FIND IT/BUY NEW
The machine detected that the magnet flew out of the hand unit because the machine
was operated without needle cartridge attached.
