20
ERROR MESSAGES
MAGNET STUCK OR MISSING – CHECK!
MAGNET BAD/STUCK OR BAD CARTRIDGE
What to do when you see one of the above messages:
Step 1: Is the magnet gone?
The first thing to verify is whether there is a magnet
inside the hand unit. Do this by removing the mounted needle cartridge and turn the
machine to
Medium
speed and
2.00 mm
deep, while covering the opening with the hand.
If do not feel the magnet pushing
, trying to get out, you have an older-firmware
machine and it most likely flew out when you forgot to mount a needle cartridge.
Buy a
replacement magnet in that case.
Case 2: The cartridge sleeve was disrupted.
If you push the cartridge plunger too far
to slide the needles out, during cleaning for example, then the silicone sleeve/spring
will permanently move and the machine gets confused and assumes the magnet has a
problem. Try again with a new cartridge and select the CORRECT nr. of needles used.
Case 3: The magnet is “glued” stuck by blood or gliding serum.
Clean the hand unit
and magnet as shown in
Case 4: The magnet is present but is the machine being used on hair?
If you did
feel the magnet pushing, then you can see these error messages in case the machine is
being
pushed past its limits
, which can happen by needling the scalp, for example. Hair is
made of Keratin, the same hard substance nails are made of.
Case 5: The magnet is present and the machine is used on hairless skin.
Has the machine used commercially?
With prolonged use, its magnet loses strength
and will eventually need replacing.
Buy a new magnet in that case. The old magnet
can be removed by using the new magnet to pull both of them back out and breaking off
the old one before reinserting the new one. If you mistakenly have TWO magnets in the
hand unit then that is invisible to the naked eye but cartridges will unable to be secured
