After-Sales Service
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Details you will be asked
1. Your contact information (e.g. name, address, phone number)
2. Serial Number (See the side of the toilet unit.)
3. Purchase Date (See the warranty card.)
4. The reason for requesting service
5. Desired date of visit
* For registration, the label on the toilet side is needed. Do not tear it off.
4. Minimum retention period of spare parts
The minimum retention period of spare parts for the toilet is 10 years for the bowl part and 6 years for other parts (shower
function part, etc.) from the time that production of this toilet has stopped.
Please contact us when repairing or inspecting.
We may not have the spare parts after the minimum retention period of spare parts for the toilet has passed.
* The spare parts are required parts to maintain the performance of the toilet.
5. Regular inspection recommendation
We recommend that the toilet is serviced regularly under the conditions below (inspection fee is required).
Inspection of the negative pressure breaking device
•
The inspection guideline for the negative pressure breaking device is 6 years from when the toilet is installed.
If the negative pressure breaking device is damaged, a backflow may occur, which exerts serious influence on the
human body. We recommend that it is inspected regularly.
3 years after purchase (if the toilet has been used with no difficulty, we recommend checking the following for long
use)
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The parts which degrade through wear need to be replaced to prevent water leakage.
•
Example of parts which degrade through wear
Water shutoff valve, flushing nozzle, toilet seat, toilet seat lid, deodorizer fan, etc.
Guideline for regular inspection/part replacement
Using the toilet where it is easily corroded, such as near the coast, a hot spring area, etc.
Number of years of use
Replacement of consumable parts
Maintenance and inspection by user
1
2
3
4
5
6
7
8
9
10
11
Consider
replacement
Replacement of parts which degrade through wear