TROUBLESHOOTING
PROBLEM
Water leakage from the
outdoor unit.
Water leaking from the indoor
unit into the room.
The unit will not deliver air.
CAUSE/SOLUTION
Cause:
It is normal for the outdoor unit to generate condensate water in the
reverse cycle heating and defrost mode.
Solution:
This is normal. No action is required.
Cause:
While it is normal for the system to generate condensate water in cooling
mode, it is designed to drain this water via a condensate drain system to a safe location.
Solution:
If water is leaking into the room, it may indicate one of the following.
• The indoor unit is not level right to left. Level indoor unit.
• The condensate drain pipe is restricted or plugged. All restrictions must
be removed to allow continuous drainage by gravity.
• If problem persists, contact a qualified service professional for assistance.
Cause:
There are a number of system functions that will prevent air flow.
Solution:
Check for the following:
• In heating mode, the indoor fan may not start for three minutes if the
room temperature is very low. This is to prevent blowing cold air.
• In heat mode, if the outdoor temperature is low and humidity is high,
the system may need to defrost for up to 10 minutes before beginning
a heating cycle.
• In dry mode, the indoor fan may stop for up to three minutes during the
compressor off delay.
• Otherwise, you should contact a qualified service professional for assistance.
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