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GRASS VALLEY Profile XP PVS1000, Service Manual

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GRASS VALLEY Profile XP PVS1000 Service Manual Download Page 59

Checking NetCentral messages – PFC 500

23 July 2004

Profile XP Service Manual

59

RAID controller X that was 
operating in non-mirrored 
caching mode has detected a 
non-recoverable memory fault 
in the cache memory area.

Reboot the RAID system, then 
the Profile. In Open SANs, 
consult reboot procedures in the 
Open SAN Instruction Manual, 
or contact product support. 
Replace the RAID controller if 
needed.

A hardware failure occurred on 
RAID controller X which 
caused cache to be disabled. 
System bandwidth will be 
degraded.

Reboot the RAID system, then 
the Profile. In Open SANs, 
consult reboot procedures in the 
Open SAN Instruction Manual, 
or contact product support. 
Replace the RAID controller if 
needed.

The non-volatile memory on 
RAID controller X was found to 
be uninitialized. The controller 
has initialized it to a default 
state, and it will be functional 
after a reboot.

Reboot the RAID system, then 
the Profile. In Open SANs, 
consult reboot procedures in the 
Open SAN Instruction Manual, 
or contact product support. 
Replace the RAID controller if 
needed.

RAID controller X is unable to 
determine the correct logical 
configuration of all units in the 
system. Some units may become 
unusable.

Reboot the RAID system, then 
the Profile. In Open SANs, 
consult reboot procedures in the 
Open SAN Instruction Manual, 
or contact product support. 
Replace the RAID controller if 
needed.

The redundant controller is no 
longer responding to queries 
from RAID controller X. The 
system may be operation, but 
Fibre Channel redundancy is 
lost.

Reboot the RAID system, then 
the Profile. In Open SANs, 
consult reboot procedures in the 
Open SAN Instruction Manual, 
or contact product support. 
Replace the RAID controller if 
needed.

Fibre Channel port# 1 on the 
Fibre Channel Disk board has 
failed.

Restart the Profile, recheck for 
messages, then run Profile 
system diagnostics if needed.

Fibre Channel port# 2 on the 
Fibre Channel Disk board has 
failed.

Restart the Profile, recheck for 
messages, then run Profile 
system diagnostics if needed.

Both Fibre Channel ports on the 
Fibre Channel Disk board have 
failed.

Restart the Profile, recheck for 
messages, then run Profile 
system diagnostics if needed.

RAID storage messages

Possible cause

Corrective action

Summary of Contents for Profile XP PVS1000

Page 1: ...Profile XP PVS SERIES MEDIA PLATFORMS Service Manual 071 8291 01 JULY 2004 the most watched worldwide ...

Page 2: ...errors or inaccuracies that may appear in this publication U S Government Restricted Rights Legend Use duplication or disclosure by the United States Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 277 7013 or in subparagraph c 1 and 2 of the Commercial Computer Software Restricted Rights clause at ...

Page 3: ...ve may be available in your country To locate the support representative for your country visit the product support Web page on the Grass Valley Web site Profile Users Group You can connect with other Profile XP Media Platform users to ask questions or share advice tips and hints Send e mail to profile users thomson net to join the community and benefit from the experience of others United States ...

Page 4: ...Product Support 4 Profile XP Service Manual 23 July 2004 ...

Page 5: ...utput terminals of the product ensure that the product is properly grounded Do Not Operate Without Covers To avoid electric shock or fire hazard do not operate this product with covers or panels removed Do Not operate in Wet Damp Conditions To avoid electric shock do not operate this product in wet or damp conditions Do Not Operate in an Explosive Atmosphere To avoid injury or fire hazard do not o...

Page 6: ...s one reads the marking WARNING indicates a personal injury hazard not immediately accessible as you read the marking CAUTION indicates a hazard to property including the product Symbols on the Product The following symbols may appear on the product DANGER high voltage Protective ground earth terminal ATTENTION refer to manual Service Safety Summary Do Not Service Alone Do not perform internal ser...

Page 7: ...apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada Canadian Certified AC Adapter Canadian ap...

Page 8: ...de Normalization Electrotechnique CENELEC FCC Emission Limits This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation Certification Category Standard Safety Designed tested for compliance...

Page 9: ...roblem 29 What was the media platform doing when the problem occurred 29 What has changed 30 What error indications were reported by the NetCentral system 30 What attempts have you made to remedy the problem 30 Readily diagnosed problems 30 Diagnostic tools 31 Chapter 2 Troubleshooting Windows NT boot problems Pre boot problems 33 Booting Windows NT 34 Invoking LastKnownGood 34 Windows NT boot pro...

Page 10: ... 70 Correcting common Ethernet video network problems 72 Testing the Ethernet Video network 73 Testing the Windows NT Ethernet name resolution and connectivity 73 Testing video Ethernet name resolution and connectivity 74 Chapter 8 Troubleshooting miscellaneous system problems Applications subsystem problems 77 Correcting common Applications Subsystem I O problems 77 Correcting common Ethernet net...

Page 11: ...stem disk drive DupliDisk II Controller 110 Replacing a redundant system disk drive DupliDisk Controller 113 Restoring a corrupt system drive 115 Replacing the Superdrive 118 Field replaceable parts 119 Appendix A Diagnostic Tools Using NetCentral Lite 122 Interpreting status indicators 122 Viewing the system tray icon 123 Starting and stopping NetCentral Lite 123 Viewing the NetCentral Lite main ...

Page 12: ... NT system 161 Applications processor 161 Windows NT I O devices 161 Ethernet Interface 161 Applications system disk storage 161 RS 422 interface 161 Real time subsystem 162 Real Time System board 162 Real Time Processor RTP 162 LTC GPI I Os 162 Genlock 162 MPEG 2 Encoder and Decoder boards PVS1000 Series 163 HD MPEG 2 Encoder and Decoder Boards PVS2000 3000 and 3500 Series 163 Video Processor boa...

Page 13: ...equence and problems associated with booting Chapter 3 Troubleshooting video problems Lists the NetCentral messages for the video subsystem and provides corrective action for video problems that occur whether the media platform is controlled locally or remotely with automation tools Chapter 4 Troubleshooting audio problems Lists the NetCentral messages for the audio subsystem and provides correcti...

Page 14: ...procedures for disassembly and a list of field replaceable parts Appendix A Diagnostic Tools Serves as a reference for use of the various diagnostic tools available on Profile XP media platform including instructions for using the NetCentral system Profile XP diagnostics Windows NT diagnostics and POST power on self test Appendix B Theory of operation High level system overview and high level disc...

Page 15: ...on The Grass Valley Profile XP Media Platform provides a high bandwidth platform for the storage and manipulation of video and audio in professional applications including spot insertion program delay store and forward and multi channel replay The Profile XP Media Platform 0625 2 ...

Page 16: ... Include Installation Guide Profile XP System Guide Profile XP User Guide Profile XP Service Manual Profile XP Release Notes Software package which includes the Profile XP Software CD ROM Windows NT software package Keyboard and mouse I O Panel and cables provides LTC RS 422 GPI interfaces Power cable Rack mounting slides Ethernet cable System rebuild CD ROM ...

Page 17: ...cooling fans for reliability External Fibre Channel RAID storage dual controllers optional Storage capability supported includes distributed storage for hundreds of channels as well as centralized storage for up to 32 channels NetCentral provides remote error reporting and monitoring via SNMP High speed Fibre Channel networking up to 250Mb s 100BaseT Ethernet networking up to 30Mb s Remote control...

Page 18: ...0 or 625 50 operation accepts NTSC PAL PVS1000 Series channel configurations by model Model Number Number of MPEG Encoder Boardsa a MPEG Encoder and Decoder boards in PVS1000 series are Standard Definition Number ofMPEG Decoder Boards Channel Configuration PVS1022 1 1 2 in 2 out PVS1024 1 2 2 in 4 out PVS1026 1 3 2 in 6 out PVS1042 2 1 4 in 2 out PVS1044 2 2 4 in 4 out PVS1062 3 1 6 in 2 out PVS10...

Page 19: ...ires 50Mb s option SDTI optional two channels each can be configured as input or output DVCPRO 25 input at 1x 2x 4x output at 1x 4x DVCPRO 50 input at 1x 2x output at 1x SMPTE 259M 270MHz Serial Digital I O Optional analog monitor with timecode burn in and text overlay 525 60 or 625 50 operation accepts NTSC PAL PVS1100 Series channel configurations by model Model Number Number of video codecs Cha...

Page 20: ...ext overlay and timecode burn in 1080i and 720p line rates for HD 50 and 59 94 accepts house black and tri level sync reference PVS2000 Series channel configurations by model Model Number Number of MPEG Encoder Boardsa a MPEG Encoder and Decoder boards in PVS2000 series are High Definition Number of MPEG Decoder Boards Channel Configuration PVS2012 1 1 1 in 2 out PVS2013 1 2 1 in 3 out PVS2004 0 2...

Page 21: ...tal I O Optional analog monitor with timecode burn in and text overlay 1080i and 720p line rates for HD 50 and 59 94 accepts house black and tri level sync reference DVCPRO 25 video compression DVCPRO 50 video compression requires 50Mb s option MPEG D10 I frame at 30 40 or 50Mb s CBG requires 50Mb s option 525 60 or 625 50 operation accepts NTSC PAL PVS 3000 Series channel configurations by model ...

Page 22: ...imecode burn in and text overlay 1080i and 720p line rates for HD 50 and 59 94 accepts house black and tri level sync reference DVCPRO 25 video compression DVCPRO 50 video compression requires 50Mb s option MPEG D10 I frame at 30 40 or 50Mb s CBG requires 50Mb s option 525 60 or 625 50 operation accepts NTSC PAL PVS 3500 Series channel configurations by model Model Number Number of HD MPEG Encoder...

Page 23: ... fault somewhere in the Profile XP system This LED is under control of the NetCentral system and goes off when NetCentral receives notice from the system that the cause of the fault is cleared Profile XP Media Platform front panel The Profile XP front panel features two accessory doors that provide access to several application subsystem storage devices A system with standard equipment is shown on...

Page 24: ...nstalling operating system and Profile XP system software upgrades CD ROM Drive for installing operating system and Profile XP system software upgrades NOTE The snap in hinges in the front panel accessory doors allow you to easily pop the door back into place should it be accidentally knocked from its hinges Profile XP Media Platform with accessory doors open 0624 4 3 CD ROM Drive Floppy Disk Driv...

Page 25: ...The Status LED indicates the operating mode of the mirroring system Green Drives are in Mirror mode Red Drives in Single mode The Buzzer Off switch can be used to silence the buzzer which sounds under the following conditions Short beep during power on indicates successful boot up Second beep indicates the mirroring system is running in single mode Continuous or intermittent beep indicates a drive...

Page 26: ... of the high level block diagram A third major subsystem the Media Storage Subsystem is external to the media platform High level Block Diagram Platform resources The platform resources provide the infrastructure necessary to operate interconnect and integrate all the components of the Application and Real Time Subsystems The platform resources include the multi slot PCI bus the video audio crossp...

Page 27: ...y applications running on the Applications Subsystem using Inter Processor Messaging channels IPM It is responsible for the execution of events on the play time line Media storage subsystem NOTE If your Profile XP Media Platform is part of an Open SAN refer to the Open SAN Installation Guide for information about media storage The Storage Subsystem is where the video audio timecode and other media...

Page 28: ...Preface 28 Profile XP Service Manual 23 July 2004 ...

Page 29: ...include When did the problem occur Does the problem occur at start up Any failure before the desktop appears is most likely a Windows NT boot problem If you are experiencing boot problems refer to Chapter 2 Troubleshooting Windows NT boot problems which covers the potential problems you can encounter during the WindowsNT boot sequence Can you record and play video audio and timecode Record and pla...

Page 30: ...he notification NetCentral also generates log files that you can use to help determine where and when faults have occurred Refer to Viewing logs on page 134 What attempts have you made to remedy the problem Keep track of efforts you make to remedy your problem In the event that you need to contact Grass Valley Support this information can greatly assist the person working with you to isolate and c...

Page 31: ...u are using optional full featured NetCentral many Profile XP systems from a remote location The system constantly monitors the status of the Profile XP media platform and generates Attention warning messages when hardware failures are imminent or when operating conditions are degrading and generates Alarm critical messages when hardware failures occur or when the operating environment exceeds saf...

Page 32: ...Chapter 1 Characterizing the problem 32 Profile XP Service Manual 23 July 2004 ...

Page 33: ...e indicating failure in a hard disk drive Hard disk drive failure Try replacing the hard disk drive Connecting cable failure Check the connecting cable replace if necessary Error message indicating failure in diskette drive Diskette drive failure Try replacing the diskette drive Connecting cable failure Check the connecting cable replace if necessary Error message indicating keyboard problem Keybo...

Page 34: ...omplete when the desktop appears following a user log on or autologon Invoking LastKnownGood As its name implies LastKnownGood is a copy of the configuration from the last successful system boot up Invoking LastKnownGood allows you to overcome configuration related boot problems It is used to undo any configuration changes that did not have the intended effect such as those caused by adding a new ...

Page 35: ...ault operating system in the boot loader section of the boot ini file does not match any paths in the operating system portion of the file a new entry NT default will be added to the operating system portion of the file This new entry will be highlighted and used to boot NT if user does not make a selection The following message is displayed OS Loader V4 0 Windows NT could not start because of a c...

Page 36: ...or disk Follow this procedure to use the ERD 1 Locate the Windows NT installation CD ROM You need the installation CD ROM in case any system files are bad or missing Also locate the installation media for any Service Packs or Y2K fix installed on the computer NOTE If you repair System files the emergency repair process DELETES all Service Packs and the Y2K fix you must re install them at the end o...

Page 37: ...ed tasks Select the keys you want to restore by entering X between brackets then highlight Continue and press Enter SYSTEM and SOFTWARE are the recommended choices because in most cases they will correct problems that require emergency repair 15 Press Enter to restart the computer 16 Re install the Windows NT service pack s and Y2K fix that were in use before you performed the emergency repair pro...

Page 38: ...matches the system processor in your media platform Note also that the one RS 422 driver is used with either system processor board Hardware Driver Location Factory settings VGA adapter for use with this system processor ATI Rage PRO c profile Drivers ATI_RAGE Desktop Area 1024 X 768 Refresh Rate 70 Hz Color Palate 24 bit 16 777 216 Colors Ethernet adapter for use with this system processor Intel ...

Page 39: ...tics indicate that a board is defective replace that board In many cases an improper configuration setting or other change in the system setup can result in video problems Search through the problems listed in Correcting common setup problems and Correcting common video problems later in this chapter The System Guide referred to in the tables in this chapter is the Profile XP System Guide Checking...

Page 40: ...oard realtime and I O processors or a hardware fault Restart the Profile XP system and run Profile diagnostics Unable to detect an SDTI input signal on connector N No video will be recorded Check the signal source cable connection and input signal frame rate The SDTI input signal on connector N is the wrong data format Recording will abort on the channel associated with this input Check that the r...

Page 41: ...munications at startup Could not allocate resources for the task on the Real Time System The decoder on slot J N failed to initialize because it was deprived of a system wide resource such as a DMA channel Playback tasks associated with this board will fail The decoder on slot J N encountered an error while accessing the storage system Playback tasks will fail produce frozen or black video The dec...

Page 42: ...encoder s media driver on the Real Time System board and the driver on Encoder board Recording tasks may fail The storage system is responding too slowly to the encoder media driver Video may be dropped shortly Verify that the storage system is not exceeding bandwidth limits The storage system is responding too slowly to the encoder media driver Video may be dropped shortly Verify that the storage...

Page 43: ...ut Select the desired video input as the channel source Refer to Selecting video quality and crosspoints in the Profile XP System Guide The recorded clip contains black or freeze frame Loss of input signal Verify that you have a valid input signal Refer to Viewing video input status in the Profile XP System Guide The channel output is black in E to E but playback is fine Loss of input signal Verif...

Page 44: ...oming signal is asynchronous Set frame sync to Auto time Refer to Options for timing asynchronous feeds in the Profile XP System Guide Playout timing is 16 lines delayed Playout timing set to E to E timed output Change playout timing to Zero Timed output Refer to Adjusting playout timing to match zero time in the Profile XP System Guide Vertical shift when switching between video input and playout...

Page 45: ...ols If the diagnostics indicate that a board is defective replace that board In many cases an improper configuration setting or other change in the system setup can result in audio problems Search through the problems listed in Correcting common audio problems later in this chapter The System Guide referred to in the tables in this chapter is the Profile XP System Guide Checking NetCentral message...

Page 46: ...e crosspoint fabric Check for configuration problems See the table under Correcting common audio problems on page 48 The recording and playing of audio will be disrupted due to a bad audio clock average sample count Disrupted audio clock Audio sample clock reference incorrectly selected Use system reference as audio clock reference for synchronous video signals The Digital Signal Processor is prod...

Page 47: ...lot J N Communications with the audio option will fail The Profile audio system received an invalid inter processor communication message during startup or configuration The audio system may not operate as expected The audio system software encountered an inter processor messaging write error during startup or configuration The PAC216 connected to the Audio board in slot J N failed to reset Audio ...

Page 48: ...ations but there is no audio output signal Analog audio out is muted Un mute the audio output Refer to Muting analog audio outputs in the Profile XP System Guide Analog audio Both E to E and playback audio output are distorted Audio input signal clipping caused by excessive audio input level or wrong input impedance setting PAC216 input impedance is set to Hi Z by default Check for input audio cli...

Page 49: ...o group and channel pair are used in your system then refer to Select audio output format in the Profile XP System Guide Audio level meters do not display the correct reference level used in my system Incorrect reference level Refer to Selecting audio reference level in the Profile XP System Guide Distorted audio or no audio Wrong incoming digital audio coding format selected Verify the input audi...

Page 50: ...Chapter 4 Troubleshooting audio problems 50 Profile XP Service Manual 23 July 2004 ...

Page 51: ...TC or with timecode burn in on the monitor output If the problem is with VITC the faulty field replaceable unit could be one of these An SDI board the Motherboard the MPEG 2 Encoder or Decoder board PVS1000 or 2000 or Video Processor board PVS1100 If the problem is with LTC the RTS board could be at fault as well as the Motherboard If the problem is with timecode burn in the Monitor board might be...

Page 52: ... Corrective Action VITC Incorrect recorded timecode VITC reader is set to automatic and there are two sets of VITC in the VBI Use manual VITC detection and specify lines where VITC should be read Refer to Recording VITC in the Profile XP System Guide VITC Incorrect or no recorded timecode The VITC reader is set to manual and there are two sets of VITC in the VBI and the wrong VITC lines may be spe...

Page 53: ...ng up the VITC generator on a video output in the Profile XP System Guide and choose Do not generate VITC Recorded timecode reads xx xx xx xx No timecode source for the channel Select a timecode source Refer to Selecting timecode I O for each timecode track in the Profile XP System Guide This is normal inProfile Applications when there is no clip cued LTC No time code or incorrect time code The in...

Page 54: ...Chapter 5 Troubleshooting timecode problems 54 Profile XP Service Manual 23 July 2004 ...

Page 55: ...see and the suggested corrective action When you are troubleshooting storage system problems and you have determined that the problem is hardware related remember that you are trying isolate the fault to a field replaceable unit Most storage system problems will be confined to the Fibre Channel Disk Interface board the Fibre Channel cables the RAID storage system In general you can verify or rule ...

Page 56: ...g air intakes or exhaust on RAID chassis 3 Ambient room temperature too high Check for faulty boards power supplies cooling fans or blocked vents Internal chassis temperature of N degrees C has exceeded the maximum recommended operating temperature 1 One or more fans in the fan pack have stopped running 2 Blocked cooling air intakes or exhaust on RAID chassis 3 Ambient room temperature too high Ch...

Page 57: ...e the drive module RAID controller X does not support the firmware on drive N in chassis Y Replace the drive module RAID controller X does not support drive N in chassis Y The drive is unusable Replace the drive module RAID controller X has cleared media defects reported by drive N in chassis Y Replace the drive module RAID controller X has scheduled a disk block for reallocation after drive N in ...

Page 58: ...talled fan module faulty controllers power supplies or blocked air vents The redundant power supply unit in RAID chassis Y associated with controller X has been removed or has failed Check the AC line voltage or whether the power switch on the unit is turned off or replace the power supply unit The redundant power supply unit in RAID chassis Y associated with controller X has been removed or has f...

Page 59: ...port Replace the RAID controller if needed RAID controller X is unable to determine the correct logical configuration of all units in the system Some units may become unusable Reboot the RAID system then the Profile In Open SANs consult reboot procedures in the Open SAN Instruction Manual or contact product support Replace the RAID controller if needed The redundant controller is no longer respond...

Page 60: ...ecord tasks will be affected Check for faulty fibre channel cabling or RAID controllers The system has detected conflicting RAID controller loop IDs The RAID equipment is incorrectly setup Refer to the Profile XP documentation for instructions on setting unique controller IDs Duplicate RAID controller serial numbers detected This may cause Fibre Channel communication conflicts and cause storage to...

Page 61: ...or cabling and configuration information The key to locating any RAID component is to remember that the RAID controller board in the RAID chassis has the unique number The link control module in chassis Y associated with RAID controller X has failed Restart the RAID system and the Profile if using local storage In Open SANs consult the Open SAN Instruction Manual or contact Support RAID storage me...

Page 62: ...r the PFR Series 500 600 RAID storage located in the Installation Guide for your Profile XP model Once you ve configured your PFR 500 600 Series RAID storage as directed you can add it to the list of monitored devices in the NetCentral device tree If the redundant RAID Controller option is installed both can be added to NetCentral and used independently to monitor the RAID storage Using the PFR 50...

Page 63: ...ntral interface For more information about using the NetCentral interface refer to the appropriate documentation for your NetCentral product If you are using NetCentral Lite refer to Using NetCentral Lite on page 122 If you are using NetCentral refer to the NetCentral User Guide CAUTION Do not use the PFR Series device configuration application Web Manager on PFR500 and PFR600 for example This uti...

Page 64: ...age located in the Installation Guide for your Profile XP model Once you ve configured your PFR 700 Series RAID storage as directed you can add it to the list of monitored devices in the NetCentral device tree Since the network and SNMP settings are set and stored on the LAN card the RAID chassis including its one or two RAID controllers is added to NetCentral as a single device This means that if...

Page 65: ...storage disks Refer to Working with Profile XP storage systems in the Profile XP System Guide No file system found message after a video file system has been created in the past All RAID storage chassis are not powered on and initialized before the Profile XP system is powered on One or more of the RAID chassis or expansion chassis is not powered on and fully initialized Refer to the Profile XP In...

Page 66: ...Chapter 6 Troubleshooting storage system problems 66 Profile XP Service Manual 23 July 2004 ...

Page 67: ...c Tools If the diagnostics indicate that a board is defective replace that board In many cases an improper configuration setting or other change in the system setup can result in video network problems Search through the symptoms in Correcting common Fibre Channel video network problems or Correcting common Ethernet video network problems then try the corrective action Checking NetCentral messages...

Page 68: ...efer to Manually Edit the hosts file on each Profile XP in the Profile XP System Guide Can t transfer files in Media Manager No Fibre Channel connectivity Refer to Testing the Fibre Channel Video network on page 69 In Media Manager files transfer only one direction There may be an incorrect entry in the HOSTS file on the Profile XP systems Verify all Ethernet and Fibre Channel entries in the HOSTS...

Page 69: ...s 32 time 10ms TTL 128 Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 You have successfully resolved the name Profile1 and you have Ethernet network connectivity If however the ping command returns Pinging Profile1 with 32 bytes of data Request timed out Request timed out Request timed o...

Page 70: ...blem Re check the cabling and try again If this does not solve the problem check for NetCentral messages 4 Repeat step 2 on all Profile XP systems on the network then proceed with Testing Fibre Channel name resolution and connectivity on page 70 Testing Fibre Channel name resolution and connectivity Use this procedure to test for Fibre Channel network connectivity and proper name resolution This p...

Page 71: ... Channel network connectivity Verify the Fibre Channel connections for all systems then review all configuration steps under Setting up a simple video network Fibre Channel in the Profile XP System Guide b If all systems responded but a Profile system name is missing or incorrect there is an error in the HOSTS file Refer to Manually Edit the hosts file on each Profile XP in the Profile XP System G...

Page 72: ...er files transfer only one direction There may be an incorrect entry in the HOSTS file on the Profile XP systems Verify all Windows NT Ethernet and video Ethernet entries in the HOSTS file on both systems refer to Manually Edit the hosts file on each Profile XP in the Profile XP System Guide Media Manager can t find a Profile XP when you try to add it to the network hosts list PortServer is not ru...

Page 73: ...2 bytes of data Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 Reply from 192 168 99 100 bytes 32 time 10ms TTL 128 You have successfully resolved the name Profile1 and you have Windows NT Ethernet network connectivity If however the ping command returns Pinging Profile1 with 32 bytes of...

Page 74: ...ck the cabling and try again 4 Repeat step 2 for all Profile XP systems on the network then proceed with Testing video Ethernet name resolution and connectivity on page 74 Testing video Ethernet name resolution and connectivity Use this procedure to test for video Ethernet network connectivity and proper name resolution This procedure uses the Test button in the Configuration Manager Network dialo...

Page 75: ...ork connectivity Verify the video Ethernet connections for all systems then review all configuration steps under Setting up a simple video network Ethernet in the Profile XP System Guide b If all systems responded but a Profile system name is missing or incorrect there is an error in the HOSTS file Refer to Manually Edit the hosts file on each Profile XP in the Profile XP System Guide NOTE You can...

Page 76: ...Chapter 7 Troubleshooting video network problems 76 Profile XP Service Manual 23 July 2004 ...

Page 77: ...sages there is no cause Correcting common Applications Subsystem I O problems This troubleshooting aid lists some of the more common problems encountered and suggests corrective action for those problems Symptom Possible Causes Solution Error message indicating failure in a hard disk drive Hard disk drive failure Try replacing the hard disk drive Connecting cable failure Check the connecting cable...

Page 78: ...ss on each Profile XP system in the Profile XP System Guide Only the local Profile XP system is listed in Network Neighborhood Missing network connection Check that the link indicator LED is lit on the hub you re using If not make sure the network cable is properly connected No Profile XP systems are listed in the network neighborhood Some component of Windows NT Networking improperly installed Re...

Page 79: ...board locations in the motherboard Compare the hardware configurations of the two systems Refer to Viewing board location information in the Profile XP System Guide When attempting to connect to a remote system the remote Profile XP system does not appear in the Remote Host List No network connection Refer to Common Ethernet network problems in the Profile XP System Guide Cannot connect to a remot...

Page 80: ... and signals OK Replace the Real Time Processor board Contact Support The reference timing system failed to initialize correctly The Profile has locked to the external reference timing signal Symptom Possible Causes Solution The upper system power supply unit has failed or has been removed Check AC line voltage or replace power supply unit Replace the power supply as soon as possible The upper sys...

Page 81: ...22 cable is connected to the correct physical port P1 P8 Prolink Cannot open channel Channel names do not match those expected by the controller Define new channels or rename existing ones Refer to Adding and configuring a new channel or Entering channel name and description Profile XP System Guide Controller connected to the wrong RS 422 port Check the title bar of the Prolink window and verify t...

Page 82: ...Chapter 9 Troubleshooting channel control problems 82 Profile XP Service Manual 23 July 2004 ...

Page 83: ...a portable vacuum cleaner However frequent cleaning ensures adequate clean cooling air to the equipment Cleaning the filters The air filters supplied with this Profile XP and PAC216 can easily be cleaned and used again Wash them in warm water and mild detergent Make sure the filters are dry before reinstalling them and powering up the Profile XP or PAC216 Additional air filters Additional air filt...

Page 84: ...ing the Profile XP Media Platform Front Panel and Air Filters 3 0625 1 Alignment Posts 6 Turn over front panel and remove filters Attachment tabs 6 each 1 2 Gently pull front panel until bottom fasteners unsnap Reach further behind front panel and pull until top fasteners unsnap ...

Page 85: ...r filter 1 Grasp the front panel cover at both sides and snap loose from the chassis as shown here 2 Place face down and remove the filter from the mounting posts on the inside of the panel cover PAC216 Filter Removal 3 Attach the cleaned or replacement filter to the mounting posts on the inside 4 Position the front panel cover at the chassis so that the cover mounting posts align with the holes i...

Page 86: ...cohol Abrasive cleaners should not be used Interior Clean the interior by loosening the accumulated dust with a dry soft brush Once the dirt is loosened remove it with low pressure air high velocity air can damage some parts Hardened dirt or grease may be removed with a cotton tipped applicator dampened with a solution of 50 Isopropyl alcohol and water Abrasive cleaners should not be used If the c...

Page 87: ...e Repair Disk Utility dialog box will appear and ask if you would like to make an Emergency Repair Disk 5 Click Yes to create an Emergency Repair Disk 6 When prompted insert the Emergency Repair Disk that was created during installation and then click OK 7 When the update is finished click Exit The following table lists the files in the repair directory and on the repair disk File Description SETU...

Page 88: ...Chapter 10 Routine maintenance 88 Profile XP Service Manual 23 July 2004 ...

Page 89: ...r to removing or replacing any internal parts Procedures The disassembly procedures are divided into two categories external parts removal and internal parts removal You need only a Torx tool with T15 magnetic tip to remove and replace parts in the Profile XP Media Platform External Parts Removal All the parts in this category can be removed and replaced without opening the Profile XP cabinet and ...

Page 90: ... Service Manual 23 July 2004 Removing the fan unit When removing the fan unit hook forefingers in the holes on the fan unit and pull while pressing the thumbs against the edge of the chassis 0625 6 3 2 Pry with thumbs against chassis to unseat fan unit 1 1 ...

Page 91: ...crews tightened and the covers snapped back in place The replacement system disk is blank so you will need to use the Profile XP System Drive Rebuild CD ROM that you received with your Profile XP system or from Grass Valley Support If you are restoring a corrupt system disk on which the information is unusable you must perform the following procedure to restore the system to operation CAUTION This...

Page 92: ...tton and allow the Profile XP system to fully reboot 10 Log on as administrator password triton 11 Reload the HOSTS file table to the C WINNT system32 drivers etc directory 12 Load the serial number for the Profile XP system a Choose Start Programs Command Prompt b At the C prompt type serutil GVxxxxxx and Enter where GVxxxxxx is the serial number of the Profile XP system c When prompted type Y an...

Page 93: ...pen it using File Open 21 Configure the Profile XP system for Video Audio and Fibre Channel to accommodate your needs Refer to the Profile XP System Guide for information about using Configuration Manager 22 When the configuration is complete use File Save a Copy to store the configuration in the C profile config directory and to floppy disk or a network drive for backup 23 Reload your application...

Page 94: ...and replacement 94 Profile XP Service Manual 23 July 2004 Removing the power supplies When removing a power supply unplug its ac power cable before removing the power supply from the cabinet 2 0625 26 1 Loosen retaining screw s ...

Page 95: ...the cable connections on the front of the Motherboard to aid in reassembly CAUTION To avoid possible damage to circuit boards and other sensitive parts turn off the media platform and disconnect ac power before opening the top cover or removing any internal parts or circuit boards WARNING The media platform can have more than one power supply cord and the power supply cords are the only means of d...

Page 96: ...xtremely difficult To install a board follow these steps refer to the installation detail in the illustration 1 Lift the release lever to the up position 2 Lower the board in the slot 3 When the lever contacts the bulkhead swing the lever down to seat the board in the front socket and latch the board in place 4 Push down on the rear of the board to seat the board in the rear socket 0625 27 1 2 3 R...

Page 97: ...turer Dispose of the used battery according to the circuit board manufacturer s instructions NOTE If you need to replace the processor board check the part number on the board and order a replacement board with that part number Refer to Field replaceable parts on page 119 for the Grass Valley part numbers Removing the air chamber 0625 14 1 2 0625 7 2 Fan Power 1 Disconnect cabling from Mother Boar...

Page 98: ...val and replacement 98 Profile XP Service Manual 23 July 2004 Removing the standby on switch and fault LED 0625 15 2 Remove Standby On Switch and Fault LED Standby On Switch Fault LED 1 Disconnect cabling from Mother Board ...

Page 99: ... 2004 Profile XP Service Manual 99 Removing the power distribution board 0625 9 4 3 1 2 Pry up on metal tab to unseat board Loosen CDROM drive approx 1 4 Carefully angle board and remove from chassis Loosen Power Supply s approx 1 4 ...

Page 100: ...Chapter 11 Parts removal and replacement 100 Profile XP Service Manual 23 July 2004 Removing the bulkhead 0625 11 1 1 2 ...

Page 101: ...cuit boards in the system Failure to do so may prevent the system from starting Removing the motherboard To replace the motherboard 1 Shut down the system and disconnect power from all installed power supplies 2 Disconnect all external cables 3 Remove the cover the internal boards the processor board the air chamber the power distribution board the bulkhead and all the attached internal cables as ...

Page 102: ...ollowing illustration 3 Install the bulkhead the power distribution board the air chamber and the processor board NOTE You can skip to step 7 if you are certain that the replacement motherboard is programmed with the same version of Profile System Software as the other boards in the system 4 Connect the keyboard monitor mouse and system power 0625 17 IDE Drive Power IDE Drive Floppy Drive Power Fl...

Page 103: ...re messages about Services that did not start and other messages caused by the absence of circuit boards 6 Shut down the system and disconnect the power 7 Install all the remaining circuit boards as described in Removing and installing plug in circuit boards on page 96 8 Replace the cover and connect the power 9 Power on log on as administrator and re install Profile System Software ...

Page 104: ...s the following Interpreting the DupliDisk III control panel LEDs on page 105 Operation of the DupliDisk III control panel buzzer on page 105 Replacing a redundant system disk drive DupliDisk III Controller on page 106 Interpreting the DupliDisk II control panel LEDs on page 109 Operation of the DupliDisk II control panel buzzer on page 109 Replacing a redundant system disk drive DupliDisk II Cont...

Page 105: ...ster and Slave channels Operation of the DupliDisk III control panel buzzer The following describes how to interpret the operation of the control panel buzzer LED color Status GREEN Drives installed on the channel ORANGE flashing Scanning the channel for drives RED Drive not installed RED Flashing Error the channel is marked as bad ORANGE Channel activity Read Write Master LED Status GREEN Drives ...

Page 106: ...em and press F2 to enter Setup 3 Use the arrow keys to move the screen highlight to Boot highlight is normally on Boot by default 4 Adjust the order of the boot devices as necessary so that they appear as follows Make the Super Drive Removable Devices or the Floppy Drive depending on you system configuration the first boot device Removable Devices or Floppy Drive CD ROM Hard Drive 5 Insert your bo...

Page 107: ...ver 15 Replace all parts removed in step 10 16 Power up the Profile XP system The Profile XP system boots from the bootable DupliDisk Utilities diskette All DupliDisk controller LEDs flash orange for a few moments 17 From the on screen menu choose menu item 2 Dupli exe for DupliDisk2 and DupliDisk3 The Initialization Status Screen appears displaying the replacement drive status as MARKED AS BAD an...

Page 108: ...press Enter b In the confirmation dialog box that appears type Y to select Yes then press Enter c Press Enter again to continue which reboots the system from the Primary system drive to start Windows NT Creating a bootable DupliDisk Utilities diskette You must create your own DupliDisk Utilities diskette that allows you to replace failed drives on your Profile XP system To create the diskette 1 In...

Page 109: ...vity Read Write ORANGE flashing ORANGE Flashing Scanning the channel for drives GREEN GREEN Drives installed on the channel RED Flashing GREEN Error on Primary Channel the channel is marked as bad GREEN RED Flashing Error on Mirror Channel the channel is marked as bad RED GREEN Drive not installed on Primary channel GREEN RED Drive not installed on Mirror channel Master LED Status RED Drives detec...

Page 110: ...lication and shut down the Profile XP system 2 Power up the Profile XP system and press F2 to enter Setup 3 Use the arrow keys to move the screen highlight to Boot highlight is normally on Boot by default 4 Adjust the order of the boot devices as necessary so that they appear as follows Make the Super Drive Removable Devices or the Floppy Drive depending on you system configuration the first boot ...

Page 111: ...lace all parts removed in step 10 15 Power up the Profile XP system The Profile XP system boots from the DupliDisk2 DUPLI Mirroring Utility diskette All DupliDisk II controller LEDs flash orange for a few moments 16 Press Enter twice to accept the date and time 17 At the A prompt type dupli and press Enter The Initialization Status Screen appears displaying the replacement drive status as MARKED A...

Page 112: ... appears displaying drive copy status and estimated completion time Primary and Mirror drive LEDs appear orange while the Master LED flashes red 20 When the status message appears indicating the drives are identical remove the DupliDisk2 DUPLI Mirroring Utility diskette 21 Exit the DupliDisk2 DUPLI Mirroring Utility and reboot as follows a Use the arrow keys to select the Exit then press Enter b I...

Page 113: ...m the DupliDisk ACP Mirroring Utility diskette Press Enter twice to accept the date and time 8 At the A prompt type ACP and press Enter The ACP Program will identify the failed drive Confirm that the drive identified by the program is the same as the drive indicated by the red LED on the DupliDisk controller 9 Shut down the Profile XP system and remove the front panel fan unit top cover and air ch...

Page 114: ...es that the operation is progressing 17 When the following message appears in the Status dialog box remove the DupliDisk ACP Mirroring Utility diskette from the disk drive then press Enter Drives are identical Press Enter to continue 18 Exit the mirroring program and reboot the Profile XP system The system boots from the Primary system drive to start Windows NT All LEDs are green indicating mirror...

Page 115: ...r LED on the DupliDisk II Controller will still be green 6 When the licensing agreement comes up for the installation software press any key as prompted to read though the several pages of the agreement CAUTION This procedure destroys all data stored on the system drive Perform this procedure only if there is no other way to restore the system drive to operation 7 At the Easy Restore window click ...

Page 116: ...u prefer you can use a version from your own CD ROM or from a network drive a Use Windows NT Explorer to run Disk 1 Setup exe b Follow the directions being sure to select Yes I want to restart in the Setup Complete window 18 Log on as administrator 19 Start the Configuration Manager 20 If you have a saved configuration file open it using File Open 21 Configure the Profile XP system for Video Audio...

Page 117: ...ressing IDE Drive Power Cabling Mirrored Drive 1 2 2 Blue Header Blue Header DupliDisk To Floppy Drive Power To IDE Drive To Primary Drive Fold these cables as shown Mirrored Drive Cable Primary Drive Cable Fold primary drive cable first and dress both cables as shown To Mirrored Drive Red line Motherboard Connect these cables to Motherboard To Mirrored Drive To Primary Drive To Motherboard ...

Page 118: ...ves installed in the bays 2 Disconnect the IDE ribbon cable and power cable from the drive 3 Install the 5 25 adapter brackets to the sides of the replacement Superdrive 4 Slide the Superdrive into the upper 5 25 bay until it seats 5 Connect the IDE ribbon cable and power cable to the plugs on the rear of the Superdrive 6 Reinstall the air chamber the fan unit the top cover and the front panel 062...

Page 119: ...I 2In 2Out board 671 4537 XX Video Monitor board 671 4564 XX MPEG 2 Encoder board 671 4565 XX MPEG 2 Decoder board 671 4630 XX Fibre Channel Disk board 671 4668 XX Fibre Channel Disk II board 671 6426 XX Video Processor 2 Channel 671 6410 20 Video Processor 4 Channel 671 6410 00 Real Time System board RTP Ref In LTC GPI 671 4914 XXb Real Time System II board RTP Ref In LTC GPI 671 6340 XX SDI 4Out...

Page 120: ...XX Front Panel Assy 426 2602 XX Fan Assy Fan tray three fans power distribution board 386 7139 XX Mouse 119 4330 XX Keyboard 119 5662 XX Cable Assy Fibre Channel Network Cable Assy Fibre Channel FC Disk to RAID Cable Assy Ethernet Cable Assy Audio board to Audio interface PAC XLR BNC 216 a When replacing the system processor board check the part number on the board and request a replacement board ...

Page 121: ... User Guide for documentation on generic NetCentral features NetCentral IV allows monitoring of several types of network connected equipment including multiple Profile XP systems from a NetCentral server PC and its network or Internet connected NetCentral client PCs Refer to the NetCentral IV Help menu for Device Providers to find documentation on features that are specific to monitoring Profile X...

Page 122: ...optimum level but it is still able to provide the functionality for which it was configured Alarms are generated when the Profile XP media platform is no longer functional either due to a loss of resource or other environmental changes Both Warning and Alarm messages are accompanied by actions such as sounding a beeper triggering a GPI port etc NetCentral allows you to configure the actions that i...

Page 123: ...ff line Starting and stopping NetCentral Lite To start the NetCentral Lite software double click the NetCentral icon on your Windows NT desktop or select Start Programs NetCentral To stop NetCentral Lite from the NetCentral Lite window click File Exit To stop NetCentral Lite from the system tray icon right click the icon and choose Exit Normal Warning Alarm Dead or Off line System tray icon Green ...

Page 124: ...ndicator appears beside the icon for the device if the status is not normal Alarms and warnings are sorted to the top automatically A right click in the device view opens the Device menu Subsystem view This icon bar displays an icon for each subsystem of the media platform A status indicator appears on an icon if the status is not normal Subsystems indicating alarms or warnings are sorted to the l...

Page 125: ... an informational message to notify you that the device has returned to normal status as in the following example To clear alarms To turn off beeps click the Cancel Actions button or choose File Cancel Actions This turns off the audible alarm while you take steps to correct the problem Once the action has been cancelled or is finished the only indication that the warning or alarm condition still e...

Page 126: ...or the device currently selected However messages cleared in this way are not removed from the NetCentral log Getting help with NetCentral Lite To use the Help system select Help Help Topics Although developed for the full featured NetCentral the Help system can provide answers to most questions about using and configuring NetCentral Lite Launching the Profile XP Configuration Manager To launch th...

Page 127: ...en click on the tab for the subsystem properties panel you want to view To view general properties address and location 1 Click the Properties button in the tool bar or choose Device Properties The Properties dialog box appears 2 Choose the General tab The General properties panel displays information about the media platform such as the model number serial number IP address physical location and ...

Page 128: ...ge in which NetCentral Lite sends a Warning message and the red area shows the temperature range that generates an Alarm message To view Storage properties 1 Select the Storage tab in the Properties window 2 Click Details NOTE To learn how to view PFR Series storage details refer to Monitoring PFR 500 600 Series storage with NetCentral on page 62 and Monitoring PFR 700 Series storage with NetCentr...

Page 129: ...Viewing subsystem properties 23 July 2004 Profile XP Service Manual 129 ...

Page 130: ... remaining estimate is based on the values that you enter in the Disk Capacity setting as shown below Select the compression method and data rate being used by the media platform to allow NetCentral to accurately estimate the remaining storage capacity in the RAID storage subsystem 4 Use the slider to set the storage capacity used threshold used to trigger a disk capacity warning message then clic...

Page 131: ...e Manual 131 To view Timing properties Select the Timing tab in the Properties window This panel reports the video standard in use NTSC or PAL and indicates with green lights when the system is locked to the reference and when VITC and LTC timecodes are present ...

Page 132: ... 23 July 2004 To view Video and Audio properties Select the Video Audio tab in the Properties window Video properties are displayed in the upper portion of the panel and Audio properties in the lower portion The green lights indicate which signals are present ...

Page 133: ...ice Manual 133 To view Board Status Select the Board Status tab in the Properties window This panel lists the boards that are installed in the Profile XP media platform the slot in which each is installed version of the board installed and its current status ...

Page 134: ...panel lists the fibre channel network properties for the Profile XP Media Platform Use the Configuration Manager program to set or change these properties Information for doing this can be found in the Profile XP System Guide Viewing logs To view logs with NetCentral Lite click the Logs button in the tool bar or click View and choose the log you want ...

Page 135: ...adjusting the following settings Interval between heartbeat checks the period of time that NetCentral Lite waits between the routine checks for the heartbeat of the media platform Pause before re checking a faulty device the period of time that NetCentral Lite waits before it re checks after the media platform does not respond Re checks allowed before an alarm is reported the number of times that ...

Page 136: ...a problem but not so often that it unnecessarily increases the traffic on your network Use similar considerations as you set the other sliders 3 If you want to temporarily disable NetCentral Lite s heartbeat polling uncheck the Perform heartbeat polling check box Do not disable heartbeat polling in this way if you are actively depending on NetCentral Lite for critical device monitoring 4 When you ...

Page 137: ...Lite still displays the message and any status indicators in the NetCentral Lite window as well as logging the message to the NetCentral log To ignore a message 1 Choose Device Ignore messages The Ignore Messages dialog box opens 2 Select the Message coming from option to ignore messages coming from the media platform 3 In the Subsystem list select the subsystem that sends the message you want ign...

Page 138: ...nd another customized set for warnings Adding and modifying actions This section documents NetCentral II Lite For NetCentral III Lite click Help Help Topics to view similar documentation All actions and properties are configured from the Actions dialog box or the Actions Wizard Since the properties are different for each type of action they may require some special preparations such as procuring a...

Page 139: ... OK button to close the properties dialog box and add the action to the list in the Actions dialog box 5 Continue to add actions as desired When you are done adding actions click the OK button to save the actions and close the Actions dialog box To modify or remove an action 1 Choose Configure Actions The Actions dialog box appears 2 In the list select the action that you want to modify or remove ...

Page 140: ...tCentral main window click Configure Actions or Actions Set Actions The Actions dialog box or the Actions Wizard opens Follow the on screen instructions to add the action as follows for the Actions dialog box 2 As indicated by the interface text create a new rule for this action by selecting Alarm or Warning Then in the Action list select Flash LED 3 Click the Add to List button The Flash LED Conf...

Page 141: ...select On or Flash to activate the LED for alarms or warnings 7 Click Test The Test Configuration dialog box opens 8 Select the name of your Profile XP Media Platform and click OK on the dialog box and on the triggered successfully message that appears The Firing Action dialog box appears 9 After you have verified that the LED is behaving correctly as configured click Stop on the Firing Action dia...

Page 142: ...ss that you want to appear on the From line of the e mail sent from NetCentral Lite You can also use this action to notify a pager or cell phone if the pager or cell phone service is able to accept e mail messages One example of an address to which you might send an e mail is 501 234 5678 mobil telco net Remember that many pager systems limit the number of characters allowed in a message so not al...

Page 143: ...igure properties and add this action you do not need to make any special preparations since NetCentral Lite uses the monitoring station PCs built in beep sound To configure properties for playing a beep 1 Choose Configure Actions or Actions Set Actions create a rule for the Beep action and click the Add to List button as explained in To add an action on page 138 The Beep Configuration dialog box a...

Page 144: ...station PC or on a mapped network drive with a consistent reliable connection Make note of the location and name of your program To configure properties for running a program 1 Choose Configure Actions or Actions Set Actions create a rule for the Run Program action and click the Add to List button as explained in To add an action on page 138 The Run Program Configuration dialog box appears 2 As in...

Page 145: ...ecting to the GPI output Determine in advance the length of time the GPI output needs to remain active To configure properties for triggering GPI outputs 1 Choose Configure Actions or Actions Set Actions create a rule for the Trigger Profile XP GPI Action and click the Add to List button as explained in To add an action on page 138 The Profile XP GPI Configuration dialog box appears 2 Verify that ...

Page 146: ... Select Device Device Options to make the following settings that determine how NetCentral Lite monitors the media platform Click the Apply button to put the settings into effect Log Repeated Messages Adjust the slider to set how frequently NetCentral will send a repeated message to a log file Use this feature to prevent log files from filling up with routine messages Resend Messages Specify the a...

Page 147: ...es 1 Double click on the Profile Log shortcut icon on the Windows NT desktop or choose Start PDR Applications Profile Log By default the WinTail application views profile log WinTail automatically checks log files for updates every two seconds 2 To view other logs choose File Open or click on the open file button 3 In the Open window select the logs directory then select the log file that you wish...

Page 148: ...pressing when the program is first started the Current Logs selection will not be available After choosing a log set click the Next button to advance to the size selection screen Choose one of these three sizes 1 4 MB file size Select this file size if you are using floppy diskettes to send the information to Grass Valley Support Single file Custom file size Enter a number in the field to specify ...

Page 149: ...s and advances you to the Log Tool Complete screen The Log Tool Complete screen displays the location of the ZIP files that were created from the log set that you selected Carefully note the location of the files created then click OK to exit the program NOTE Clicking OK does not send any files to Grass Valley Support it merely ends the program To send the files you must copy them to floppy disk o...

Page 150: ...Appendix A Diagnostic Tools 150 Profile XP Service Manual 23 July 2004 ...

Page 151: ...en the Profile XP diagnostics window and connect to the local host 1 Select Start Programs Profile Debug Tools Diagnostics 2 Confirm as prompted to reboot the Profile XP Media Platform in diagnostics mode On reboot Windows NT performs auto logon and Profile XP diagnostics is started 3 When the diagnostic window opens click the Connect button The Profile XP system is initialized to run diagnostics ...

Page 152: ...Appendix A Diagnostic Tools 152 Profile XP Service Manual 23 July 2004 ...

Page 153: ...ks connected to the computer the partitions on hard drives and network share Memory shows information about physical memory and the page file Display describes the video display and its driver Services shows the status of all services and devices The same information is displayed in the Control Panel Services Devices programs but more detail is shown here Network displays information about the net...

Page 154: ...me or bad password User Name rosea The events display does not refresh automatically you must press F5 for manual refresh to see the latest events In the View menu you can choose to view all events or only events filtered by type and date to list either the newest events first or the oldest first to search for events and to display details about an event Diagnostic tip Analyze events closest to th...

Page 155: ... needed to control bootup is contained in registry subkeys called control sets found in HKEY_LOCAL_MACHINE SYSTEM To ensure that the system can always be started a backup version of system configuration is kept by the registry Invoking LastKnownGood allows you to undo any configuration changes that did not have the intended effect HKEY_USERS Contains all actively loaded user profiles including HKE...

Page 156: ...Appendix A Diagnostic Tools 156 Profile XP Service Manual 23 July 2004 ...

Page 157: ...quality disk based video server This section describes the major architectural blocks what they do and how they interconnect The Profile XP system can be viewed as three main components or subsystems the application subsystem the real time subsystem and the media storage subsystem along with the platform resources required for operation The real time subsystem the application subsystem and the pla...

Page 158: ...ort A Port B SDI 4Out Audio Ch1 16 Audio Ch1 16 Audio Interface Audio Interface Ethernet Video Network Real Time System Board Net Fibre Ch Video Network Video Monitor NTSC PAL PCI Bus 8 CH RS 422 Interface Real Time Processor PCI B us 8112 3 I O Panel Fibre Channel Disk Interface Applications Processor plus Windows NT 3 5 FD CD HD Mirror HD Add Encoder Decoder Boards PCI B us LTC GPI I Os Genlock ...

Page 159: ...e Ethernet Video Network Net Fibre Ch Video Network Media Storage Subsystem Port A Port B Fibre Channel Disk Interface PFC 500 System RAID 3 Storage PCI Bus HD in HD out SD SDI NTSC PAL 8 CH RS 422 Interface Real Time Processor PCI Bus 0624 65 LTC GPI Ref In 4 4 I O Panel Applications Processor plus Windows NT 3 5 FD CD HD Mirror HD 8 8 Add Encoder Decoder Boards PCI Bus LTC GPI I Os Genlock Video...

Page 160: ... B SDI 4Out Audio Ch1 16 Audio Ch1 16 Audio Interface Audio Interface Ethernet Video Network Real Time System Board Net Fibre Ch Video Network Video Monitor NTSC PAL PCI Bus 8 CH RS 422 Interface Real Time Processor SDTI 2In 2Out PCI Bus 8112 4 LTC GPI Ref In 4 4 I O Panel Fibre Channel Disk Interface Applications Processor plus Windows NT 3 5 FD CD HD Mirror HD 8 8 Add Processor Boards PCI Bus LT...

Page 161: ...ications channel which gives the applications processor the ability to interrupt and to accept interrupts from the RTP Windows NT I O devices These include a standard SVGA display keyboard and mouse Ethernet Interface The Applications Processor board includes a built in 10 100BaseT Ethernet interface for network communications Applications system disk storage The applications system storage device...

Page 162: ...e RTP controls all of the I O and processing modules included in the Real Time Subsystem via communication over the PCI bus The RTP communicates with the applications processor over a shared memory based inter processor communications channel which includes the ability to interrupt and to accept interrupts from the applications processor LTC GPI I Os Four linear time code LTC inputs and outputs ar...

Page 163: ...ing the HD MPEG 2 Decoder provides two channels The maximum decoding rate is 80 Mb s while the minimum usable rate is around 30 Mb s Video routing for HD in record and play modes is the same as for SD Video Processor board PVS1100 3000 and 3500 Series The Video Processor board provides either two or four channels of video processing Up to eight channels can be installed in a Profile XP system In t...

Page 164: ...closed caption insertion to and extraction from vertical interval ancillary data The HD SDI board can function as both input and output if AES EBU audio is in use but when embedded audio is used the board functions either as input or output but not both The output on the standard SDI port and monitor port is down converted from the high definition output signal The composite analog monitor output ...

Page 165: ...is stored This storage system consists of one or more RAID units that are connected to the Profile XP platform by one or more Fibre Channel links Fibre Channel disk interface The fibre channel disk interface consists of a dual port Fibre Channel Disk board for connecting the Profile XP system to the external Fibre Channel RAID storage system in either a local or centralized storage configuration I...

Page 166: ...omponents The elements that make up the platform resources are found mostly but not exclusively on the Motherboard and include the following Multi slot bridged PCI Bus Support for NLX form factor single board computer Mechanical card cage compatible with industry standard PCI boards Uncompressed video and audio routing fabric Compressed video and audio routing on the PCI bus Programmable PCI inter...

Page 167: ...ia storage subsystem 165 platform resources 166 real time subsystem 162 Audio board 165 Audio interface 165 Audio problems common problems 48 NetCentral messages 45 B Beep action configuring 143 turning off 125 Booting Windows NT 34 Bulkhead removing 100 C Canadian Certified AC Adapter 7 Canadian Certified Power Cords 7 Canadian EMC Notice of Compliance 7 CD ROM drive removing 91 cell phone notifi...

Page 168: ... Disk ERD 87 Emergency repair process using 36 EN55022 Class A Warning 7 encoder HD MPEG 2 163 MPEG 2 SD 163 ERD 36 Error detection 30 Ethernet common problems 78 Ethernet Interface 161 Ethernet testing the video network 73 Event viewer 153 Exterior Cleaning 86 External parts removal 89 F Fan NetCentral messages 80 Fan unit removing 90 FCC Emission Control 7 FCC Emission Limits 8 Features product ...

Page 169: ...tures 17 Media storage subsystem 27 architecture overview 165 messages clearing informational 126 definitions of status levels 122 ignoring 137 in the NetCentral window 125 suggestions for corrective actions 124 Monitoring system 30 Motherboard removing 101 MPEG 2 encoder and decoder 163 N NetCentral 30 PFR Series monitoring 62 system fault LED 23 using 122 viewing logs 134 NetCentral Lite See Net...

Page 170: ...essor board NetCentral messages 80 Real time subsystem 27 architecture overview 162 Real Time System board 162 Redundancy option 104 Redundant system disk drive replacing 106 110 113 Redundant system drive 25 Registry editor 154 Related documentation 14 Removal and Replacement Air Filters 83 Removing parts air chamber 97 air filters 83 bulkhead 100 CD ROM drive 91 circuit boards 96 external 89 fan...

Page 171: ...s on devices 135 Time code I O 165 Timecode problems common problems 52 NetCentral messages 52 Top cover removing 95 Trap Destination Address setting 122 Troubleshooting applications subsystem problems 77 audio problems 45 channel control problems 81 storage system RAID problems 55 timecode problems 51 video network problems 67 video problems 39 turning off audible alarms 125 U Updating emergency ...

Page 172: ...Index 172 Profile XP Service Manual 23 July 2004 ...

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