GRASS VALLEY PERFORMER, Instruction Manual

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Section 3 —
Operation & Service
Performer Service Information
Exchange Policy
The Performer unit makes extensive use of surface mount
technology and programmable parts to achieve compact size and
adherence to demanding technical specifications. Circuit
modules, control panels, and power supplies should not be
serviced in the field. Our service policy allows for return of a
defective field repairable unit (FRU), which in this system means
the entire captive frame/system.
In Warranty
If your Performer unit fails and you notify Grass Valley Group
within two years of the date of shipment, the unit will be repaired
or exchanged provided the unit has not been subjected to abuse or
modification. To arrange for repair or replacement services,
contact your Grass Valley Group distributor or Grass Valley
Group Customer Service department (refer to the inside of title
page for Grass Valley Group telephone and address information).
We have included a checklist on the following page to assist you
in troubleshooting the system.
NOTE:
The Performer contains no operator serviceable electronic
parts. The only reason to gain entry into the frame would be to
install an option. All operator controls are either on the front panel
(bit-rate mode switch and pushbuttons) or inside the frame but
accessible through a slide cover on the top of the frame (the three
setup switches used for system configuration).
NOTE:
Attempts at repair or internal adjustment beyond that
assigned to the user in this manual may result in the product
warranty being declared null and void.