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UCM6xxx Emergency Calls Guide
INTRODUCTION
On critical situations, having the ability to make emergency calls to ask for help is a must for any telephony
system, whether it’s public telephony system such as GSM network or PSTN network, or the private local
telephony system managed by the PBX on premises.
Grandstream’s enterprise-grade IP-PBX provides users with the ability to manage such type of calls to help
users deal with critical situations and make emergency calls for help. These calls need to have higher
priority than regular calls, categorized depending on the emergency service called and the ongoing situation
as well as the possibility to notify related personal about the situation (guards, first aid ... etc.).
UCM6xxx series provide the administrator with all tools necessary to configure and adapt the PBX with
such situations, making it possible for users to easily press buttons or dial codes/numbers to make
emergency calls.
The UCM6xxx series are now in full compliance with Kari’s Law and Ray Baum’s Act, please refer to the
following link for more information:
https://www.fcc.gov/mlts-911-requirements
We will cover on this guide all needed steps to configure emergency calls on UCM IP-PBX series.
