Grandstream Networks UCM6 series, Manual

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UCM6xxx Emergency Calls Guide
Table of Contents
INTRODUCTION ............................................................................................................. 4
SCENARIO OVERVIEW ................................................................................................. 5
CONFIGURATION STEPS ............................................................................................. 6
Customize Notification Prompts ................................................................................................................ 6
Email Notification ....................................................................................................................................... 7
Step 1: Configure Email Settings on the PBX. ...................................................................................... 7
Step 2: Enable Alert notification for Emergency calls. ........................................................................... 8
Adding Emergency Numbers .................................................................................................................... 9
Emergency Recordings ........................................................................................................................... 12
Emergency Location Mapping ................................................................................................................. 12
USE CASE SAMPLE .................................................................................................... 14
Scenario for VoIP trunks (Kari’s Law and Ray Baum’s Act compliant) .................................................... 14
Scenario for PSTN Lines ......................................................................................................................... 15
Table of Figures
Figure 1: Recording Custom Prompt ............................................................................................................ 6
Figure 2: Email Settings Sample ................................................................................................................... 7
Figure 3: Alert Contacts Configuration .......................................................................................................... 8
Figure 4: Activate Alert Events ...................................................................................................................... 9
Figure 5: Emergency Number Configuration .............................................................................................. 10
Figure 6: 911 Emergency Sample ............................................................................................................... 12
Figure 7: Emergency Recording ................................................................................................................. 12
Figure 8: Emergency Location Mapping ..................................................................................................... 13
Figure 9: Active Calls .................................................................................................................................. 15
Figure 10: Active Calls 2 ............................................................................................................................. 15
Figure 11: Email Notification ....................................................................................................................... 16
Figure 12: System Events (Emergency Calls) ............................................................................................ 16