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UCM6xxx Emergency Calls Guide
SCENARIO OVERVIEW
To illustrate the functionality of emergency calls on the UCM6xxx series, we will be using the following
scenario where company ABC has already deployed a UCM6510 as their main PBX system along with
GXP21XX phones for users.
Company ABC uses a SIP trunk as their main exit point and two PSTN lines as backup in case they lose
internet connection.
Users are allowed to make external calls depending on the established routing policy (permissions,
privileges, PIN codes …etc) while respecting the following requirements and complying to Kari’s Law and
Ray Baum’s Act:
•
All users should be able to dial emergency number at any time without adding prefix or any
restrictions.
•
The system admin would be receiving email alert notification about the made emergency calls.
•
Other members should be notified when an emergency call is being made.
•
A call back should be possible when the call disconnects.
•
Information about location, such as the address and other location information should be sent
during the Emergency call.
•
Emergency calls should go over the main SIP trunk and use the PSTN lines only if SIP trunk
becomes busy or down.
•
Users are only allowed to dial following emergency numbers: 911, 811 and 711 with the first one
having the highest priority and the last the least.
