Grandstream Networks UCM6 series Manual Download

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P a g e

UCM6xxx Emergency Calls Guide

The call which was dropped is the one occupying line1 since it’s the line with highest priority. This behavior

is mainly because we had the option

“Disable

Hunt on Busy”

deactivated, if activated, then the UCM will

not hunt on busy lines to allow emergency calls to go through.

After the call has been initiated we can see also that UCM is sending notification calls to the selected users

which could be personal for first aid at the company, and they will hear the custom prompt configured on

911 emergency number, if non-specified then the default prompt will be played.

The system admin, did receive on the fly the following Email notification.

Figure 11: Email Notification

Also, events notifications can be seen on the UCM’s web UI under «

Maintenance

→

System

Events

».

Figure 12: System Events (Emergency Calls)

Summary of Contents for UCM6 series

Page 1: ...Grandstream Networks Inc UCM6xxx Series IP PBX Emergency Calls Guide ...

Page 2: ...12 USE CASE SAMPLE 14 Scenario for VoIP trunks Kari s Law and Ray Baum s Act compliant 14 Scenario for PSTN Lines 15 Table of Figures Figure 1 Recording Custom Prompt 6 Figure 2 Email Settings Sample 7 Figure 3 Alert Contacts Configuration 8 Figure 4 Activate Alert Events 9 Figure 5 Emergency Number Configuration 10 Figure 6 911 Emergency Sample 12 Figure 7 Emergency Recording 12 Figure 8 Emergenc...

Page 3: ...P a g e 3 UCM6xxx Emergency Calls Guide Table of Tables Table 1 Emergency Numbers Parameters 11 Table 2 Emergency Location Mapping Parameters 13 ...

Page 4: ... to have higher priority than regular calls categorized depending on the emergency service called and the ongoing situation as well as the possibility to notify related personal about the situation guards first aid etc UCM6xxx series provide the administrator with all tools necessary to configure and adapt the PBX with such situations making it possible for users to easily press buttons or dial co...

Page 5: ...equirements and complying to Kari s Law and Ray Baum s Act All users should be able to dial emergency number at any time without adding prefix or any restrictions The system admin would be receiving email alert notification about the made emergency calls Other members should be notified when an emergency call is being made A call back should be possible when the call disconnects Information about ...

Page 6: ... an emergency call is initiated users need to log to the web administration page of the UCM under PBX Settings Voice Prompt Custom Prompt then they have two choices 1 Upload a pre recorded prompt by pressing the button but the file should respect the following specs PCM encoded 16 bits 8000Hz mono In mp3 or wav format or raw ulaw alaw gsm file with ulaw or alaw suffix File size under 5M Note If up...

Page 7: ...r to notify the administrator s about the situation Email Notification To configure and enable email notification there are basically two easy steps Step 1 Configure Email Settings on the PBX To setup email settings on the UCM log into the web UI under System Settings Email Settings and set the parameters to send emails via the PBX Users have two choices either smtp client or MTA transfer agent Be...

Page 8: ...s can check the email send logs under Email Send Log tab to view the history of the emails that where sent by the UCM Step 2 Enable Alert notification for Emergency calls Next we need to enable the alert event for the emergency calls as well as email notification or this type of events First make sure to configure the alert contacts under the menu Maintenance System Events Alert Contact as shown b...

Page 9: ...dial and set the priority for each one as described on the requirement sections We assume that the admin has already configure the trunks and inbound outbound routing policy to send calls to the external networks PSTN and ITSP If you need details about those configurations you can check the following how to guides Managing Outbound and Inbound calls on UCM SIP Trunk Configuration Guide Analog Trun...

Page 10: ...tures Emergency Calls 2 Click on to add a new emergency number 3 Configure the required fields Name Emergency Number Trunk s to be used to reach the number and Members Notified 4 Set the Emergency level for the number ex Significantly Urgent was used for 911 on this case 5 Save and apply the configuration Figure 5 Emergency Number Configuration ...

Page 11: ...his option sets a custom prompt to be used as an announcement to the person receiving an emergency call The file can be uploaded from the page Custom Prompt Click Prompt to add additional record Use Trunks Select the trunks for the emergency call Select one trunk at least and select five trunks at most Members Notified Select the members who will be notified when an emergency call occurs Strip Spe...

Page 12: ...le Users could click on to download the recording or click on to delete the recording Users could also download all recording files by clicking on Download All or delete multiple recording files at once by clicking on Delete after selecting the recording files Figure 7 Emergency Recording Emergency Location Mapping In compliance with Kari s Law and the Ray Baum s Act UCM s Emergency Calls feature ...

Page 13: ...or the emergency call has a PAI header configured the callee s endpoint may display that information instead of the ELIN number Subnet The subnet of the location that will be covered by the ELIN The UCM will determine which ELIN to send out based on the subnet that the emergency caller s phone is in Location The specific area covered by the ELIN This information is just for the UCM s administrator...

Page 14: ...configuration Jane has sip phone 2 registered on UCM with subnet 172 16 1 0 and the ELIN associated to this subnet is 8185551234 If John calls 911 the UCM will send the caller ID 1122334455 to trunk provider because he is registered in the subnet 192 168 5 0 24 while if Jane is the one calling 911 Emergency number the caller ID that will be sent in this case will be 8185551234 1122334455 and 81855...

Page 15: ...ith normal calls and suddenly an urgency situation occurred and user with extension 2018 dialed 911 Figure 9 Active Calls Once the user dialed the 911 emergency call the UCM will drop one of the calls in order to give priority to the emergency call as well as sending notification to the other users as seen on the screenshot below Figure 10 Active Calls 2 ...

Page 16: ...r the call has been initiated we can see also that UCM is sending notification calls to the selected users which could be personal for first aid at the company and they will hear the custom prompt configured on 911 emergency number if non specified then the default prompt will be played The system admin did receive on the fly the following Email notification Figure 11 Email Notification Also event...

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