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TRANSFERRING A CALL
There are multiple ways of transferring calls to different extensions we consider the most common here.
The simplest way to describe call transfers is to consider 3 parties A, B and C.
Announced Transfer
An announced transfer (also known as attended transfer) is where you ask the recipient if they are willing to
take the call
The steps are as follows
Phone rings
Pick up receiver - talk to caller
Press Hold
Press Flash
Dial number for recipient of call - press send
Talk to recipient - ask for permission to transfer call
If OK press Transfer Key then Flash Key -call is transferred
If not OK then press Hold again to return to call
You can see an announced transfer video on our GXP 1160 page here:
https://www.birchills.net/grandstream-gxp-1160.html
Blind Transfer
How to perform a blind transfer with a Grandstream GXP 1160.
A blind transfer is where you do not speak to recipient but simply transfer call. The sequence is
Phone rings
Pick up receiver - talk to caller
Press Transfer
Dial number for recipient of call - press send
Hang up
You can see a blind transfer video on our GXP 1160 page here:
https://www.birchills.net/grandstream-gxp-1160.html
Transfer Call To A Voice Mail Box
Prefix the 3-digit extension number with 0 and you’ll go straight to their voicemail. So if you need to transfer
a caller to A’s voicemail on extension 123, for example, perform a transfer in the usual way but use 0123
instead of 123.
This will also work with call forwarding rules and indeed anywhere else you can dial or specify a destination
number.
