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NETWORK SERVICES
These are services provided by the Birchills Telecom Cloud PBX and Portal network and are accessed by a
sequence of * followed by a number.
Shared Phone Book With Speed Dial
To add numbers to your phone book log in to the Birchills Cloud PBX and Portal and select the Phone Book
item from the main menu. You can click Add Entry, enter the contact’s name, number and specify a speed-
dial (1-999) before clicking save.
To call a contact from any extension, dial *0 followed by the speed-dial specified for that contact. So for
speed-dial 1, dial *01.
Call recording *1
You can select in the Birchills Cloud PBX and Portal how recording works. You can select no recording,
recording on demand or record all calls. If you select recording on demand then to start recording a call Press
*1 at any time. To access your recordings you need to use the Birchills Cloud PBX and Portal.
Call Pickup
Pickup calls on any ringing extension - *21#
Directed pickup to pickup designated extension - **(extn number) e.g **104
Access Group Mailbox
To access recorded calls via handset dial 0 to access then enter mailbox no e.g 701 then password. The
default password is 0000.
Access Personal Mailbox
*95 or on Grandstream phones press MSG key.
Queue Login
*98 logout of queue
*96 login to queue
Withhold CLI
*67<number>
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