Note:
Each router is different. You may need to consult your router’s user manual for
specific instructions on how to restart your router.
Once your router restarts, test the Wi-Fi connection with a computer or phone (make sure
that cellular data is switched off).
6. Check your Wi-Fi network or router settings>
If your camera is the only product that’s not connecting to Wi-Fi, check that your Wi-Fi settings
haven’t been switched to a hidden network, see
Learn about connecting your camera to a hidden
Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show
as
Offline
in the Nest app.
Beamforming
If your router has a beamforming feature, try disabling it to see if your Nest camera has better
connectivity. Refer to your Wi-Fi router’s manual to see if it has a beamforming feature and how
to turn it off.
Parental Controls or firewall security
High firewall security or parental controls can block communication with Nest servers. Refer to
your Wi-Fi router’s manual to see if this feature is enabled on your network and how you can
exempt your Nest camera from these restrictions.
Device priority (Quality of Service)
If your router has device priority enabled, it could be limiting the amount of bandwidth available
for your Nest camera and cause your camera to disconnect. Try moving your Nest camera to a
higher spot on your router’s device priority list. Since each router is different, check your
router’s manual for more information on Quality of Service and how to see if it’s enabled on
your router.
Recommended Wi-Fi network and router settings for use with Nest products
7. Check if your router is on the incompatible list>
If after you check your router’s settings your camera still won’t connect to your home Wi-Fi
network, check that your router or modem is not on the incompatible list.
Note:
Even if your router is on the incompatible list, some incompatibility problems can be
resolved by changing your router settings or by updating firmware.
