Try moving your camera closer to your Wi-Fi router, then check if your camera’s connection
becomes more reliable.
For mounted cameras, try moving your Wi-Fi router closer to your camera instead.
If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was,
you may need to extend your Wi-Fi network’s range.
Learn about wireless interference and how to troubleshoot it
Restarting your camera will refresh your connection.
1.
Unplug your camera’s power adapter from the wall outlet.
2.
Wait 10 seconds, then plug your camera’s power adapter back in.
3.
Your camera will restart automatically.
After restarting, you should see a solid green light on the front of your camera if it’s connected to
your home Wi-Fi network.
If you see a yellow status light (Nest Cam Indoor and Outdoor) or yellow blinking light ring
(Nest Cam IQ Indoor and Outdoor and Nest Hello), your camera may have trouble connecting or
there’s insufficient power. Try plugging your camera into another outlet.
For Nest Hello, You may need to upgrade the transformer that the chime’s wires are connected
to.
to have them check the voltage and install a new transformer.
Restarting your router will reset your internet connection. You should also restart any Wi-Fi
range extenders or repeaters that you have.
1.
Unplug your modem and router power cords. You may have a combined modem and router, or
they may be separate devices. All the lights on your modem and router should be off.
2.
Wait for 30 seconds, then plug your modem and router back in.
3.
Your modem and router will restart. Wait a couple of minutes or until you see steady
power and connection lights. You may also see a quickly flashing data light.