1. Check your Wi-Fi connection>
Since all Nest cameras use your home Wi-Fi network, check that you can get online with another
device in your home. You can visit nest.com to check if your connection is working. If you’re
using a cell phone, make sure you turn off cellular data and turn on Wi-Fi to test your
connection.
If you can’t connect, try using a different device to double check. If you can’t connect with any
device, contact your internet service provider to check the service status in your area.
If your offline camera isn’t permanently mounted, moving it a little bit can make a big
difference. Your camera may be slightly out of range and can become disconnected due to
wireless interference from large furniture and appliances, walls and floors, and other electronics.
Try moving it a foot or two away from its original location, wait a few minutes, and check your
camera’s live stream in the app.
Try moving your camera closer to your Wi-Fi router, then check if your camera’s connection
becomes more reliable.
For mounted cameras, try moving your Wi-Fi router closer to your camera instead.
If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was,
you may need to extend your Wi-Fi network’s range.
Restarting your camera will refresh your connection.
1.
Unplug your camera’s power adapter from the wall outlet.
2.
Wait 10 seconds, then plug your camera’s power adapter back in.
3.
Your camera will restart automatically.
After restarting, you should see a solid green light on the front of your camera if it’s connected to
your home Wi-Fi network.
If you see a yellow status light (Nest Cam Indoor and Outdoor) or yellow blinking light ring
(Nest Cam IQ Indoor and Outdoor and Nest Hello), your camera may have trouble connecting or
there’s insufficient power. Try plugging your camera into another outlet.
