35
Troubleshooting
06
Troubleshooting
Please note indoor aerials are not recommended for use with this product (this
includes loft aerials) otherwise you may experience problems with reception or
picture break-up on some channels.
Problem
Possible cause
What to do
Standby light not lit.
Mains adaptor
1.
unplugged.
Mains socket switched
2.
off.
Connect mains adaptor.
1.
Switch on mains socket.
2.
No signal found.
Aerial is disconnected
1.
Aerial is damaged/
2.
misaligned.
Out of digital signal
3.
area.
Connect aerial lead.Check
1.
aerial and connections.
Ensure that you are capable
2.
of receiving Digital TV.
See www.freeview.co.uk
3.
No picture or sound.
HDMI cable not securely
connected.
Volume is set to minimum
or mute.
Check HDMI connections.
Check volume settings.
Scrambled channel
message.
Channel is scrambled.
This digital box is not able to
decode scrambled channels
(subscription channels).
No response to
remote control.
Digital box is switched
1.
off.
Remote control not
2.
aimed correctly.
Front panel obstructed.
3.
Remote control
4.
batteries have run out.
Plug in and turn on plug.
1.
Aim remote control at the
2.
front panel.
Move obstructions from
3.
the front of the digital box.
Replace the remote control
4.
batteries.
Forgotten PIN code.
The default PIN is 0000.
Contact the helpline
0871 230 1777
You have moved your
digital box and are no
longer able to receive
digital channels.
Re-tune your digital box. Try a
signal booster or a direct feed
from the aerial.
