Troubleshooting
Issue
Possible Causes
The unit is not working and beeping
1.
The jug is not fitted to the base correctly.
2.
The lid is not fitted correctly.
3.
There is not enough liquid in the jug.
4.
There are spills around the over-flow sensor.
The unit has stopped mid-program
1.
The lid is loose.
2.
Liquid level is too low due to evaporation during
cooking.
3.
Liquid is over the maximum.
4.
The jug is not properly connected with the base.
Food is still too large after the cycle is
complete (food is not well blended)
1.
Pieces were too large initially; use the BLEND
function after the cooking program.
2.
Wrong function was selected
3.
Not enough water was added; add in sufficient
water.
The ingredients are hard after the
cooking cycle
1.
Chop the ingredients into small pieces before
adding.
2.
The wrong soup cycle was used.
3.
Too much water or food or filter is clogged.
4.
Some foods require longer cooking; select one of
the heating functions to keep the unit working
until food is fully cooked.
The soup is not hot and the cooking
cycle appeared to finish early
1.
There was too much liquid in the jug.
2.
Movement of the soup during cooking reached the
upper overflow sensor and stopped the unit.
Food is burnt, and stuck to the bottom
1.
Caused by high sugar or starch content in the
ingredients making contact with the bottom of the
unit; use ingredients with lower sugar/starch
content OR add the ingredient after the liquid and
put ingredients inside the filter.
2.
Too much food and not enough liquid; decrease
solid: liquid ratio.
SUPPORT AND TECHNICAL ADVICE
PO Box 100707, NSMC, Auckland
Monday
– Friday 8am-5pm
Phone: 0800 232 633
Website: www.goldair.co.nz
