„Dead“ pixels appear
on the display
This is a common LCD display phenomenon due to the nature of manufacturing
process. Defective pixels appear as light or dark colored dots on the screen, and
do not respond when the image changes. This is not considered as manufacturing
defect if there are no more than 7 defective pixels on the entire display area.
The image is not sharp
or contains image
artifacts
This may be a side effect of video compression, which is especially noticeable
in fast scenes. This is not a manufacturing defect. Try adjusting the noise redu
-
ction feature.
Ghosts, waves, grain,
stripes or other defects
appear in the image
These are mainly manifestations of analog signal interference, e.g. by radio
waves, electromagnetic radiation and discharge, or signal reflection from other
objects. Check the antenna installation.
Audible noise
Check cable lines and connectors. Eliminate possible interference from other
electrical appliances.
The remote control
does not work properly
Check the batteries and replace them if necessary.
The distance between the remote and the TV should not exceed 7 meters.
Reduce ambient light sources (fluorescent lamps, discharge lamps, sunlight).
Make sure there is no obstruction between the remote control and the TV
sensor.
The TV turns off
spontaneously
Make sure the sleep timer or power off timer is not active.
Check whenever other devices do not power off the TV via HDMI CEC protocol.
The TV turns on
spontaneously
Verify that Power on timer is not active, or that the TV set is not powered on by
another device via HDMI CEC protocol.
The TV can also be powered on by another remote control with an identical RCU
code.
The TV responds slowly
to controls, or responds
with a delay
There are certain running processes and functions on the system background, or
the TV processes large amounts of information and requests. Temporary system
slowdown is normal and is not considered to be a fault. If the system responds
slowly for a long time, unplug the TV from the mains for one hour and then power
the back on.
The service
is scrambled
You may be trying to watch content encrypted by the operator without the
appropriate rights, or the CI+ module is not working properly.
Put the CI+ module with a conditional access card into the CI+ slot. Follow the
manufacturer‘s instructions. After connecting, wait for the authentication pro
-
cess to complete.
Disconnect the CI+ module and turn off the TV. Turn on the TV again and connect
the CI+ module. Wait for authentication to finish.
Verify that your CI+ module is compatible with your TV and access card.
Verify that the card is correctly inserted into the module and that you have the
rights to view the content. Contact your operator.
Services on the decoding card are suspended, for example because the card has
not been used for more than 14 days, or because the current service bundle is no
longer active. Contact your operator.
Keys on the card have not been updated. Switch to a DVB-S2 channel and wait
until the keys are updated and the channel is decrypted. This process should take
no more than 30 minutes. Do not switch between channels during this time.
Please have your CA card number ready before contacting your operator. For more
information on CI+ module behavior, see Settings / System / Common interface.
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The USB device cannot
be loaded or exhibits
abnormal behavior
Try formatting the USB device, or use different USB device. For USB flash drives
we recommend FAT32 format, for HDD the NTFS file format. Please also refer
to the USB device manufacturer‘s recommendations.
TV is unable
to connect to a local
network / Internet
The TV may not be configured correctly. Check the connection settings in the
Network menu. Make sure the Internet connection is enabled. Try both automatic
and manual connections, or contact your network administrator.
The Ethernet cable is disconnected or damaged. Check the cable connection.
The Wi-Fi signal is too weak or unstable. Try to connect to another network or
check network configuration.
The router refuses to give the TV an IP address, or another network device
limits communication. Try to connect using router WPS function, or contact your
network administrator.
There may be technical difficulties with your ISP or a local network fault. Report
the problem to your provider or network administrator.
HbbTV content is not
available
HbbTV must be enabled in the TV settings menu. Check the settings.
The TV must have a stable Internet access. Verify the network settings and
network configuration.
Make sure that the selected program provides HbbTV content.
Try turning the TV off and on.
HbbTV and the web
browser respond slowly,
the content is choppy,
or loading time is very
long
Internet connection is too slow, unstable, or network traffic is limited by
another device. The recommended minimum stable internet connection speed is
8 Mbit/s.
The TV is currently processing a lot of information. Try these features later. This
is not a TV fault.
The loading speed is, among other things, determined by the amount and size of
the loaded content. Image and video previews considerably increase the loading
time.
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