PART FOUR - SERVICE AND MAINTENANCE
SECTION 4 - ANALYZER REPAIR/RETURN
Accu4™ Low-range Turbidimeter System
Rev. 2-300
90
S
ECTION
4
4.1 Customer Assistance
4.2 Repair/Return Policy
☞
If you need spare parts, assistance in troubleshooting, or
repair service, please contact your local GLI representative,
or the GLI Customer Service Department at:
GLI International, Inc.
Phone: [800] 543-8907
9020 West Dean Road
Fax:
[414] 355-8346
Milwaukee, WI 53224
E-mail: [email protected]
GLI SERVICE DEPARTMENT HOURS
Eastern
Std. Time
Central
Std. Time
Mountain
Std. Time
Pacific
Std. Time
Monday
through
Thursday
8:30 a.m.
to
5:30 p.m.
7:30 a.m.
to
4:30 p.m.
6:30 a.m.
to
3:30 p.m.
5:30 a.m.
to
2:30 p.m.
Friday
8:30 a.m.
to
4:00 p.m.
7:30 a.m.
to
3:00 p.m.
6:30 a.m.
to
2:00 p.m.
5:30 a.m.
to
1:00 p.m.
All analyzers or sensors returned for repair or replacement
must be freight prepaid and include the following informa-
tion:
1.
A clearly written description of the malfunction.
2.
Name of person to contact and the phone number
where they can be reached.
3.
Proper return address for shipping analyzer(s) or sen-
sor(s) back. Include preferred shipping method (UPS,
Federal Express, etc.) if applicable.
4.
A purchase order if analyzer(s) or sensor(s) is out of
warranty to cover costs of repair.
NOTE:
If the analyzer or sensor is damaged during return
shipment because of inadequate packaging, the
customer is responsible for any resulting repair
costs. (
Recommendation:
Use the original GLI
shipping carton or an equivalent.)
Also, GLI will not accept analyzers or sensors re-
turned for repair or replacement unless they are
thoroughly cleaned and all process material is re-
moved.
ANALYZER REPAIR/RETURN
