9 Troubleshooting
Before you contact your local service center, please read the following tips carefully.
1. No video on TV
• Check first if the product is powered on and in operational mode.
• Check if the video cable is properly connected between TV and spark2.
• Check if the satellite cable is properly connected to spark2.
• Check if the selected channel is currently on air.
• Check if the selected channel is encrypted and if you have a corresponding access smartcard.
2. Problem with audio quality
• Check if your audio cable is connected correctly.
• Check the volume level of your TV and spark2.
• Check if spark2 or TV is on mute.
• Check the audio option if it is correctly selected for the program that you are currently watching.
3. Poor audio and video quality
• If the antenna is covered with snow or the signal is weakened by heavy rain, the quality of audio and video may
become temporarily poor. If you experience poor audio and video quality due to bad weather conditions, please check
if your satellite antenna is oriented in the original direction. And see if it is covered by snow. Also, check if your LNB is
not damaged.
4. Remote control problem
• Check if the remote control is paired with your spark2.
• Point the remote control directly toward spark2.
• Make sure that nothing blocks the front panel display.
5. Channel search problem
• Make sure the tuner configurations are all correctly made.
• Check if the antenna cable(s) are properly connected.
6. Encrypted channel viewing problem
• Check if you have the appropriate Smartcard and/or CAM.
• Take the Smartcard and CAM out and re-insert them to re-initialize.
• Check if your system correctly detects the smartcard and CAM.
7. Recording problem
• Check if the HDD has a sufficient space for recording.
• Check if there is a conflict between recordings
