Getac V110 User Manual Download

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LAN Problems

I cannot access the network.



Make sure that the LAN cable is properly connected to the RJ-45
connector and the network hub.



Make sure that the network configuration is appropriate.



Make sure that the user name or password is correct.

Power Management Problems

The computer does not enter Sleep or Hibernation mode
automatically.



If you have a connection to another computer, the computer does not
enter Sleep or Hibernation mode if the connection is actively in use.



Make sure that the Sleep or Hibernation time-out is enabled.

The computer does not enter Sleep or Hibernation mode
immediately.



If the computer is performing an operation, it normally waits for the
operation to finish.

The computer does not resume from Sleep or Hibernation mode.



The computer automatically enters Sleep or Hibernation mode when the

battery pack is empty. Do any one of the following:

−

Connect the AC adapter to the computer.

−

Replace the empty battery pack with a fully charged one.

Sensor Problems

The built-in digital compass doesn’t seem to be accurate.



Rotating the display can affect the accuracy of the digital compass. This

is normal, not a malfunction. The sensors for the compass require periodic
recalibration. Follow this method to recalibrate the sensors:

Make sure you are far away from any large metal objects or magnetic

fields.

Summary of Contents for V110

Page 1: ...Rugged Mobile Computing Solutions V110 Series USER MANUAL ...

Page 2: ...roduct names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice For the latest version of the manual please visit the Getac website at www getac com ...

Page 3: ...Side Components 10 Left Side Components 11 Top open Components 12 Bottom Components 14 Installing the Accessories 16 Attaching the Carrying Strap or Handle 16 Using the Tether 18 Attaching the Handgrip Strap Optional 20 Chapter 2 Operating Your Computer 21 Using the Internal Keyboard 22 Typewriter Keys 22 Cursor Control Keys 22 Numeric Keypad 23 Function Keys 24 Fn Key 24 Hot Keys 24 Windows Keys ...

Page 4: ... Battery Pack 42 Checking the Battery Level 42 Battery Low Signals and Actions 43 Replacing the Battery Pack 43 Power Saving Tips 46 Chapter 4 Expanding Your Computer 47 Connecting Peripheral Devices 48 Connecting a Display Monitor 48 Connecting a USB Device 48 Connecting a Device for USB Charging 49 Connecting a Serial Device 50 Connecting an Audio Device 50 Using Various Card Readers 51 Using Sm...

Page 5: ...s 71 Battery Pack Guidelines 71 Touchscreen Guidelines 73 When Traveling 74 Chapter 8 Troubleshooting 75 Preliminary Checklist 76 Solving Common Problems 77 Battery Problems 77 BT Problems 77 Display Problems 78 Fingerprint Scanner Problems 78 Hardware Device Problems 79 Keyboard and Touchpad Problems 79 LAN Problems 80 Power Management Problems 80 Sensor Problems 80 Software Problems 81 Sound Pro...

Page 6: ...ons 92 ANSI Warning 94 Safety Notices 95 On the Use of the RF Device 99 USA and Canada Safety Requirements and Notices 99 European Union CE Marking and Compliance Notices 102 User Notification of Take back Service 104 ENERGY STAR 7 0 105 Battery Recycling 107 About Battery and External Enclosure Replacement 109 Battery 109 External Enclosure 109 ...

Page 7: ...1 Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running Then you will find a section briefly introducing the external components of the computer ...

Page 8: ...arton you should find these standard items V110 notebook computer AC adapter AC power cord Battery pack x 2 Carrying strap or Carrying handle Stylus Tether Document s Driver disc optional Inspect all the items If any item is damage or missing notify your dealer immediately ...

Page 9: ...the computer for the very first time When the AC adapter is connected it also charges the battery pack For information on using battery power see Chapter 3 You must use AC power when starting up the computer for the very first time 1 Plug the DC cord of the AC adapter to the power connector of the computer 2 Plug the female end of the AC power cord to the AC adapter and the male end to an electric...

Page 10: ...ewing clarity To close the top cover 1 Close the display 2 Lift the cover latch and engage the clamp on the display Then push in the cover latch to click it into place CAUTION Before engaging the clamp make sure the two guide pins are correctly seated in place Correct guide pin correctly seated Wrong guide pin not seated Correct guide pin correctly seated Wrong guide pin not seated ...

Page 11: ...ablet mode you operate the computer with a stylus or digitizer pen or a fingertip instead of a keyboard or mouse 1 Open the top cover so that it is almost perpendicular with the keyboard of the computer 2 Turn the display counter clockwise by 180o CAUTION Do not rotate the display more than 180o or attempt to rotate the display clockwise ...

Page 12: ...clamp on the display Then push in the cover latch to click it into place CAUTION Before engaging the clamp make sure the two guide pins are correctly seated in place Correct guide pin correctly seated Wrong guide pin not seated Correct guide pin correctly seated Wrong guide pin not seated ...

Page 13: ...rking session you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode To Do this Power off Shutdown Click Power Shut down Sleep Use one of these methods Press the power button Close the top cover Press Fn F12 Click Power Sleep Hibernate By default this option is not shown in the Start menu If you want to use the feature set up accordingly in Windows settings Sle...

Page 14: ...Description Strap holder Two buckles hold the carrying strap Stereo speaker Sends out sound and voice from your computer Power button Turns the power on or off The default off state is Sleep mode Up button Increases the sound volume Down button Decreases the sound volume Top cover latch Locks the top cover Microphone Receives sound and voice to record voice P2 button Opens or closes the OSD Contro...

Page 15: ...tive cover by lifting up the tab of the cover When closing the cover push the tab downward until the cover clicks into place Ref Component Description Power connector Connects the AC adapter HDMI connector Connects a HDMI monitor or TV set USB 3 1 Gen 2 port Connects a USB device RJ 45 connector Connects the LAN cable Serial port Connects a serial device Kensington lock Locks the computer to a sta...

Page 16: ...il the cover clicks into place and then slide the latch toward the locked position Ref Component Description Battery pack Inside is the battery pack Battery 2 that supplies power to your computer when external power is not connected PowerShare USB port Provides either of the below two functions depending on your setting Charges a connected mobile device or Functions as a standard USB 3 0 port defa...

Page 17: ... reads barcodes Left Side Components To access a device bay slide the cover latch toward the unlocked position and then lift up the tab to release the cover When closing the cover push the tab downward until the cover clicks into place and then slide the latch toward the locked position Ref Component Description Hard disk drive Inside is the hard disk drive Battery pack Inside is the battery pack ...

Page 18: ...tion for the computer Camera indicator Lights up when the camera is in use IR sensor optional Detects the infrared energy of objects to form an image The sensor flashes red light when in use The near infrared IR imaging capability allows you to use Windows Hello face authentication Camera lens Allows you to use your computer s camera function ...

Page 19: ... when the battery is being charged Lights green when battery charging is completed Blinks green to indicate the battery s built in high temperature protection mechanism is activated CAUTION Do not remove the battery during this period Blinks red when the battery s capacity is below 10 Blinks amber when the battery charging is in an abnormal state Replace the battery in case this happens Hard disk ...

Page 20: ... extra light when taking pictures Camera lens optional Allows you to use the camera function Memory slots Inside are the memory slots for expanding the memory size of your computer SIM card slot optional Inside is the SIM card slot Antenna pass through optional Connects to the docking station for using external WWAN WLAN GPS antenna WWAN WLAN GPS ...

Page 21: ...15 Ref Component Description Docking connector Inside is the docking connector for connecting an office dock or vehicle dock purchased separately ...

Page 22: ... Strap or Handle If you have the carrying strap Insert one end of the strap into one strap holder on your computer and feed it through the slider buckle Use the fastener to fix the strap end in place Secure the other end of the strap to the computer in the same way The strap provides a slot for storing the stylus ...

Page 23: ...e from each bumper 2 Fit the handle into place and secure with screws At each side fasten the two longer screws to the front of the computer and the middle length screw to the round corner 3 Fit the loop bracket into place one at each side and secure with the shortest screw 4 The handle has a slot for storing the stylus Stylus slot ...

Page 24: ... the hole of the stylus as indicated by below Then insert the other end through the first loop as indicated by below and pull it tight 2 If you have the carrying strap Insert the other loop end to the strap holder on computer as indicated by below Then insert the stylus end through the loop as indicated by below and pull it tight ...

Page 25: ...19 If you have the carrying handle Insert the other loop end to the strap holder on the handle as indicated by below Then insert the stylus end through the loop as indicated by below and pull it tight ...

Page 26: ...puter s four bottom corners Secure each hook with a screw 2 Attach the four loops of the handgrip strap to the four hooks Make sure the loops are securely hooked When you need to operate and hold your computer at the same time insert your hand through the strap for a firm grip ...

Page 27: ...only the parts containing information unique to your computer CAUTION Do not expose your skin to the computer when operating it in a very hot or cold environment The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Prolonged body ...

Page 28: ...and lock keys for special purposes The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using Cursor Control Keys Cursor control keys are generally used for moving and editing purpos...

Page 29: ...use these keys to enter numerals NOTE When the numeric keypad is activated and you need to type the English letter in the keypad area you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard instead The Num Lock key can be disabled See M...

Page 30: ... keys that can be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinted on the keytop The hot keys are described next Key Description Switches the keyboard backlight on and off option...

Page 31: ... the touchscreen on or off Switches the touchpad off or on Switches the system sound output off mute or on Switches the display on or off Serves as the sleep button that you can define with Windows Power Options Windows Keys The keyboard has two keys that perform Windows specific functions Windows Logo key and Application key The Windows Logo key opens the Start menu and performs software specific...

Page 32: ...rolling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad work surface and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on the screen moves acc...

Page 33: ...eep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place Touch Gestures for Windows 10 The touchpad supports touch gestures for Windows 10 such as two finger scrolling pinch zoom rotating and others For settings information go to ETD Properties Options...

Page 34: ... fingertips and a capacitive tipped stylus You can change the touchscreen sensitivity settings to suit your scenario Double tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options as shown below NOTE In high temperatures above 60 o C 140 F set the mode to Touch instead of Glove or Pen mode If liquid is spilled on the touchscreen causing a wet a...

Page 35: ...g Multi touch Gestures You can interact with your computer by placing two fingers on the screen The movement of the fingers across the screen creates gestures which send commands to the computer Here are the multi touch gestures that you can use Gestures Actions finger down finger up Descriptions Pan Scroll or Drag 1 or 2 fingers up or down Use panning to see another part of a page that has scroll...

Page 36: ... specific gesture Press and Tap Press on target and tap using a second finger Use press and tap to access the shortcut menu Two finger Tap Tap two fingers at the same time where the target is in the midpoint between the fingers The function is defined by applications that support the specific gesture Flicks Make quick drag gestures in the desired direction Flick left or right to navigate back and ...

Page 37: ...y is set to Touchscreen mode by default Touchscreen mode provides all the functionalities that an ordinary touchscreen has When the Computer receives signals from the digitizer pen the display automatically switches to Digitizer mode You can move the cursor by bringing the digitizer pen close to the screen without actually touching the screen s surface ...

Page 38: ...EE 802 11a b g n ac Turning On Off the WLAN Radio To turn on the WLAN radio Click Settings Network Internet Wi Fi Slide the Wi Fi switch to the On position To turn off the WLAN radio You can turn off the WLAN radio the same way you turn it on If you want to quickly turn off all wireless radio simply switch on Airplane mode You can control the Airplane mode using one of the below methods Press Fn F...

Page 39: ...ing a cable connection Data can be transmitted through walls pockets and briefcases as long as two devices are within range Turning On Off the BT Radio To turn on the BT radio Click Settings Devices Bluetooth Slide the BT switch to the On position To turn off the BT radio You can turn off the BT radio the same way you turn it on If you want to quickly turn off all wireless radio simply switch on A...

Page 40: ... Using the WWAN Feature Optional A WWAN Wireless Wide Area Network uses mobile telecommunication cellular network technologies to transfer data The WWAN module of your computer supports 3G and 4G LTE NOTE Your model only supports data transmission Voice transmission is not supported Installing a SIM Card 1 Turn off the computer and disconnect the AC adapter 2 Carefully place the computer upside do...

Page 41: ...plane mode Slide the Cellular switch to the On position To turn off the WWAN radio You can turn off the WWAN radio the same way you turn it on If you want to quickly turn off all wireless radio simply switch on Airplane mode You can control the Airplane mode using one of the below methods Press Fn F1 Use the Airplane Mode button in the OSD Control Panel Click Settings Network Internet Airplane mod...

Page 42: ... touch it resulting in a failed operation Besides touching freezing metal with your finger can cause frostbite The fingerprint scanner if your model has the feature provides a strong authentication mechanism based on fingerprint recognition You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password Enrolling a Fingerprint NOTE You can enroll a fingerpr...

Page 43: ...es until the fingerprint is enrolled Fingerprint Login NOTE The fingerprint login process can take a while This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner With an enrolled fingerprint the user can log on by tapping the Fingerprint option in Windows login screen and then placing the finger on the scanner The user can also...

Page 44: ...e entered 2 Press the Trigger button on your computer You have to use the G Manager program to define a hardware button as the Trigger button 3 The light projected from the barcode reader lens consists of a center marker and four corner markers Make sure the barcode is within the four corner markers Adjust the lens distance from the barcode shorter for a smaller barcode and farther for a larger on...

Page 45: ... computer operates either on external AC power or on internal battery power This chapter tells you how you can effectively manage power To maintain optimal battery performance it is important that you use the battery in the proper way ...

Page 46: ...d When you disconnect the AC adapter disconnect from the electrical outlet first and then from the Computer A reverse procedure may damage the AC adapter or Computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your Computer runs on DC power but an electrical outlet...

Page 47: ...s In such conditions the battery will be regarded as fully charged at 80 capacity The battery level may automatically lessen due to the self discharge process even when the battery pack is fully charged This happens no matter if the battery pack is installed in the computer To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charge Indicator on th...

Page 48: ... are using the computer The operating time of a fully charged battery pack depends on how you are using the computer When your applications often access peripherals you will experience a shorter operating time The two battery packs are discharged in parallel By Operating System You can check the approximate battery level using the battery meter function of the operating system To read the battery ...

Page 49: ...t you to take actions Always respond to low battery by connecting the AC adapter placing your computer in Hibernation mode or turning off the computer Replacing the Battery Pack CAUTION There is danger of explosion if the battery is incorrectly replaced Replace the battery only with the computer manufacturer s battery packs Discard used batteries according to the dealer s instructions Do not attem...

Page 50: ...it Never use the ribbon strip to pull the battery latch The wrong method can cause a broken strip or an incorrect battery pack installation 3 Remove the battery pack out of the slot by pulling the ribbon strip 4 Noting the orientation insert the new battery pack all the way into the slot 5 Hold the battery latch and slide it toward the left to the locked position Battery 1 as the example ...

Page 51: ...push the tab downward until the cover clicks into place and then slide the latch toward the locked position CAUTION Make sure the latch is correctly locked not revealing the underneath red part Correct Incorrect revealing red part ...

Page 52: ... suggestions Do not disable Power Management Decrease the LCD brightness to the lowest comfortable level Shorten the length of time before Windows turn off the display When not using a connected device disconnect it Turn off the wireless radio if you are not using the wireless module such as WLAN BT or WWAN Turn off the computer when you are not using it ...

Page 53: ...ur Computer You can expand the capabilities of your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter ...

Page 54: ... uncompressed digital data and therefore delivers true HD quality You can switch the display output by using Fn F5 Windows Control Panel or OSD Control Panel Connecting a USB Device Your computer has two USB 3 1 Gen 2 ports for connecting USB devices such as a digital camera scanner printer and mouse USB 3 1 Gen 2 supports a transfer rate up to 10 Gbit s NOTE Your computer has a PowerShare USB por...

Page 55: ...r program See Advanced Menu in Chapter 5 or G Manager in Chapter 6 Otherwise the PowerShare USB port functions as a standard USB 3 0 port Before connecting a device for charging make sure the device works with the USB charging feature Connect a device directly to this port Do not connect via a USB hub After resuming from sleep or hibernation the computer may not detect the connected device If this...

Page 56: ...s a serial mouse or serial communication device Connecting an Audio Device The combo connector is the 4 pole TRRS 3 5mm type Apple iPhone Recessed so you can connect a compatible headset microphone SAFETY WARNING To prevent possible hearing damage do not listen at high volume levels for long periods ...

Page 57: ...ract intelligently with a smart card reader To insert a smart card 1 Locate the smart card reader Open its protective cover by lifting up the tab of the cover 2 Slide the smart card with its label and embedded computer chip facing up into the slot 3 When closing the cover push the tab downward until the cover clicks into place To remove a smart card 1 Make sure that the software is not accessing t...

Page 58: ...rds To insert a storage card 1 Locate the storage card reader Open its protective cover by lifting up the tab of the cover 2 Align the card with its connector pointing to the slot and its label facing up Slide the card into the slot until it reaches the end 3 Close the cover 4 Windows will detect the card and assign it a drive name To remove a storage card 1 Open File Explorer and click Computer 2...

Page 59: ...tag face the antenna in the same orientation as indicated by the icon on the exterior of the computer For your model the icon shows a horizontal position When not using an NFC RFID card do not leave it within or near the antenna area For enhanced applications and customization of the module contact your authorized Getac dealer The NFC reader requires specialized applications For further informatio...

Page 60: ... toward the right to unlock and then pull the hard disk drive out of the device bay 4 Noting the orientation insert the new hard disk drive all the way into the slot until the small latch clicks into place 5 When closing the cover push the tab downward until the cover clicks into place and then slide the latch toward the locked position CAUTION Make sure the latch is correctly locked not revealing...

Page 61: ...y There are cases where static electricity generated by the human body has adversely affected such modules When inserting or removing a RAM module do not touch the terminals or internal components insert objects other than the module or allow foreign particles to enter Doing so has been known to cause damage fire or electrical shock To install the RAM module 1 Disconnect the AC adapter and remove ...

Page 62: ...Then push down until the retaining clips lock the module into position CAUTION If the RAM module is difficult to insert or difficult to push down do not force it Check once more to ensure that the module is positioned correctly 6 Replace the plastic bar and secure with two screws 7 Close the compartment cover and secure with 8 screws 8 Replace the battery packs ...

Page 63: ...BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup Utility ...

Page 64: ...y Method 1 During system startup when the logo screen appears click the screen or press the Windows Logo button on your Computer In the pre boot menu that appears select Setup Utility NOTE If you don t want any accidental tapping to invoke the pre boot menu you can disable this method by setting the Screen Tapping for Boot Options item in the BIOS Setup Utility For Windows 10 models the time perio...

Page 65: ...t or UEFI First according to your needs Legacy USB Support enables or disables the system s support for Legacy USB CSM Support enables or disables CSM Compatibility Support Mode You can set this item to Yes for backward compatibility with legacy BIOS services PXE Boot sets the PXE boot to UEFI or Legacy PXE Preboot eXecution Environment is an environment to boot computers using a network interface...

Page 66: ...pter 4 Screen Tapping for Boot Options sets if tapping the screen during startup will invoke the boot options menu which provides access to some pre boot operations If disabled tapping the screen during startup has no effect to the system s booting process MAC Address Pass Through allows the system specific MAC address to pass through a connected dock meaning the dock specific MAC address will be ...

Page 67: ...ARNING Using this feature will reinstall Windows to your system and configure it to the system s factory default settings All data on the hard disk drive will be lost Make sure that power is not interrupted during the recovery process An unsuccessful recovery may result in Windows startup problems Windows RE launches Windows Recovery Environment Windows RE Windows Recovery Environment is a recover...

Page 68: ...etes all secure boot variables Restore Factory Defaults resets secure boot variables to manufacturing defaults Set HDD 0 User Password sets the password for locking the Primary Master hard disk drive After setting a password the hard disk drive can only be unlocked by the password no matter where it is installed Security Freeze Lock enables or disables the Security Freeze Lock function This functi...

Page 69: ...r set the device to Off Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility After finishing with your settings you must save and exit so that the changes can take effect Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made Load Setup Defaults loads the factory defau...

Page 70: ...64 Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management This chapter briefly introduces the programs ...

Page 71: ...dly interface for you to quickly activate or operate certain functions on your computer with a simple click of the screen To open the OSD Control Panel start the program named OSDC The following screen appears For detailed information on the program see the program s online help Help ...

Page 72: ...ws you to view manage and configure several system functions and features The G Manager home menu presents four categories Select a category name to open it For detailed information see the program s online help Select About Help ...

Page 73: ...files as EXIF 2 2 metadata NOTE G Camera uses the standard location service of Windows To start the G Camera application select G Camera In the middle is the preview window with status display At the two sides are various buttons For detailed information on the program see the program s online help Click Help ...

Page 74: ...intenance Taking good care of your computer will ensure a trouble free operation and reduce the risk of damage to your computer This chapter gives you guidelines covering areas such as protecting storing cleaning and traveling ...

Page 75: ...all a virus detecting program to monitor potential viruses that could damage your files Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Store...

Page 76: ...omputer Do not cover or block any ventilation openings on the computer For example do not place the computer on a bed sofa rug or other similar surface Otherwise overheating may occur that results in damage to the computer As the computer can become very hot during operation keep it away from objects that are vulnerable to heat Keep the computer at least 13 cm 5 inches away from electrical applian...

Page 77: ... to remove the dust and grease on its surface If water or liquid is split onto the computer wipe it dry and clean when possible Though your computer is water proof do not leave the computer wet when you can dry it If the computer gets wet where the temperature is 0 C 32 F or below freeze damage may occur Make sure to dry the wet computer Battery Pack Guidelines Recharge the battery pack when it is...

Page 78: ...en the computer is in Sleep mode Abruptly removing the battery pack may cause loss of data or the computer may become unstable avoid touching the battery pack terminals or damage may occur thereby causing improper operation to it or the computer The computer s input voltage and surrounding temperature will directly affect the battery pack s charge and discharge time charging time will be prolonged...

Page 79: ...ing the display Cleaning the display with the power on may cause improper operation Do not use excessive force on the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display In low and high temperatures below 5 o C 41 F and above 60 o C 140 F the touchscreen may have a slower response time or register the touch in the wrong location It ...

Page 80: ...C adapter from the computer and take it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disks through the...

Page 81: ... Computer problems can be caused by hardware software or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems ...

Page 82: ...he cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult one for a...

Page 83: ... often partially recharge and discharge the battery might not be charged to its full potential Initialize the battery to solve the problem The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the ...

Page 84: ...w level when the surrounding temperature is too high or too low It is not a malfunction in this situation Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect Clouding or called mura happens on the screen when you exert forces on the left or right side o...

Page 85: ... Check the cables or power cords for correct connections For an external device that has its own power switch make sure that the power is turned on Keyboard and Touchpad Problems The keyboard does not respond Try connecting an external keyboard If it works contact an authorized dealer as the internal keyboard cable might be loose Water or liquid is spilt into the keyboard Immediately turn off the ...

Page 86: ...nter Sleep or Hibernation mode immediately If the computer is performing an operation it normally waits for the operation to finish The computer does not resume from Sleep or Hibernation mode The computer automatically enters Sleep or Hibernation mode when the battery pack is empty Do any one of the following Connect the AC adapter to the computer Replace the empty battery pack with a fully charge...

Page 87: ...s shown below Software Problems An application program does not work correctly Make sure that the software is correctly installed If an error message appears on the screen consult the software program s documentation for further information If you are sure the operation has stop reset the computer Sound Problems No sound is produced Make sure that the volume control is not set too low Increase the...

Page 88: ...ng an external AC power make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly If you are using the battery power make sure that the battery is not discharged When the ambient temperature is below 20 C 4 F the computer will start up only if both battery packs are installed When you turn on the computer it stops after POST Reset y...

Page 89: ... that the IP address or subnet mask setting is correct I cannot communicate with the computer in the network when Infrastructure mode is configured Make sure that the Access Point your computer is associated with is powered on and all the LEDs are working properly If the operating radio channel is in poor quality change the Access Point and all the wireless station s within the BSSID to another ra...

Page 90: ...me you turn on the computer the RTC Real Time Clock battery is at the end of its life Call an authorized dealer to replace the RTC battery GPS signals drop when they are not supposed to If your computer is connected to the docking station which has one or more USB 3 1 3 0 devices connected the USB 3 1 3 0 device can interfere with the radio frequency causing poor GPS signal reception To solve the ...

Page 91: ...he computer Reset the computer by any one of these methods Press Ctrl Alt Del on the keyboard This opens the Ctrl Alt Del screen where you can select actions including Restart Press and hold the P1 button for more than 2 seconds This opens the Ctrl Alt Del screen where you can select actions including Restart If the above action does not work press and hold the power button for more than 5 seconds...

Page 92: ...a recovery drive on Windows 10 you can use the recovery drive to reinstall Windows Reset this PC This option allows you to reinstall Windows with or without keeping your files See Microsoft website for more information NOTE If you are in a situation where your computer won t boot into Windows you can access the Advanced Startup Options by running the BIOS Setup Utility and selecting Advanced Windo...

Page 93: ...default settings All data on the hard disk drive will be lost Make sure that power is not interrupted during the recovery process An unsuccessful recovery may result in Windows startup problems To restore your system to the factory default state 1 Connect the AC adapter 2 Run BIOS Setup Utility Select Advanced Recovery Partition See Chapter 5 for more information 3 Follow the onscreen instructions...

Page 94: ...s and utilities one by one after installing Windows To manually install drivers and utilities 1 Start up the computer 2 Prepare an external CD DVD drive with USB connection Connect the drive to your computer Wait for the computer to recognize the drive 3 Insert the Driver disc Make sure you use the disc that matches the Windows version of your computer 4 The autorun program should automatically st...

Page 95: ...ptional RAM 8GB 16GB DDR4 2400MHz SO DIMM slot x 2 Video Controller UMA Intel UHD Graphics 620 Display Panel 11 6 inch 16 9 TFT LCD FHD 1920x1080 dimmer mode blackout mode sunlight readable 800 Nits maximum brightness Touchscreen Capacitive multi touch screen 10 point Audio Features High Definition audio Speaker 1 5W x 2 Microphone Integrated Keyboard Standard keys with numeric pad keys 12 functio...

Page 96: ... UART WWAN option 3G 4G LTE Camera Front FHD 2MP IR sensor option Rear option 8M pixel autofocus LED video capture RFID Reader option Contactless combo NFC RFID supporting ISO14443A B MIFARE ISO 15693 and ISO 18000 3 Security Kensington lock TPM 2 0 Fingerprint scanner option Power AC adapter Universal 65 W input 100 240 VAC 50 60 Hz output 19V Battery pack x 2 Lithium ion Prismatic type 3 cell Di...

Page 97: ...nd safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 98: ...ar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on ...

Page 99: ...e exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions sui...

Page 100: ...ommercialisés aux États Unis et au Canada ANSI Warning Equipment approved for ANSI ISA 12 12 01 Nonincendive Electrical Equipment for use in Class 1 Division 2 Group A B C and D Maximum ambient temperature 40 C WARNING To prevent ignition of a hazardous atmosphere batteries must only be changed or charged in an area known to be non hazardous EXPLOSION HAZARD WARNING External connections hubs throu...

Page 101: ...e a reverse charge or a reverse connection Do not connect the battery with AC plug outlet or car plugs Do not adapt the battery to unspecified applications Do not short circuit the battery Do not drop or subject the battery to impacts Do not penetrate with a nail or strike with a hammer Do not directly solder the battery Do not disassemble the battery Warning Keep the battery away from infants Sto...

Page 102: ... av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner SWEDISH VARNING Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera använt batteri enligt fabrikantens instruktion FINNISH VAROITUS Paristo voi räjähtää ...

Page 103: ...tails in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger Do not use the adapter in a high moisture environment Never touch the adapter when your hands or feet are wet Allow adequate ventilation around the adapter when using it to operate the device ...

Page 104: ...evice or its AC adapter or place it under a blanket or pillow and avoid contact between your body and your device when the AC adapter is connected to a power source Take special care if you have a physical condition that affects your ability to detect heat against the body If your device is used for long periods its surface can become very warm While the temperature may not feel hot to the touch i...

Page 105: ...quency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission FCC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation The FCC lim...

Page 106: ...aisant l objet d une licence il doit être utilisé à l intérieur et devrait être placé loin des fenêtres afin de fournir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence Industry Canada Statement Radiation Exposure Statement The product comply with the Canada portable RF exposure limit set forth for an uncontrolled ...

Page 107: ...clearly indicated for 5G B2 with DFS band EIRP 200 mW Avertissement i les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisatin à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux ii pour les dispositifs munis d antennes amovibles le gain maximal d antenne permis pour ...

Page 108: ...äräyksiä French Ce produit est conforme aux exigences de la Directive Européenne 2014 53 EU German Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie 2014 53 EU Greek To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 2014 53 EU Icelandic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 2014 53 EU Italian Questo prodotto è conforme alla Direttiva Europe...

Page 109: ...n operating in the 5150 to 5350 MHz frequency range AT BE BG HR CY CZ DK EE FI FR DE EL HU IE IT LV LT LU MT NL PL PT RO SK SI ES SE UK Waste Electrical and Electronic Equipment WEEE This symbol means that according to local laws and regulations your product and or its battery shall be disposed of separately from household waste When this product reaches its end of life take it to a collection poi...

Page 110: ...g Your portable Getac products contain hazardous materials While they pose no risk to you during normal use they should never be disposed with other wastes Getac provides a free take back service for recycling your Getac products Our electronics recycler will provide competitive bids for recycling non Getac products as well For Battery Recycling The batteries used to power your portable Getac prod...

Page 111: ...rs without enabled power management features Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable depe...

Page 112: ...gas emissions Getac Product Compliance All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard and the power management feature is enabled by default As recommended by the ENERGY STAR program for optimal energy savings the computer is automatically set to sleep after 15 minutes in battery mode and 30 minutes in AC mode of user inactivity To wake up the computer press the powe...

Page 113: ...800 822 8837 Call2Recycle is a product stewardship program providing no cost battery and cellphone recycling solutions across the U S and Canada Operated by Call2Recycle Inc a 501 c 4 nonprofit public service organization the program is funded by battery and product manufacturers committed to responsible recycling See more at http www call2recycle org ...

Page 114: ...of the chemicals listed under Proposition 65 This does not mean the products pose a significant risk of exposure As the consumers have the right to know about the products they purchase we are giving this warning on our packaging and user manual to keep our consumers well informed WARNING This product can expose you to chemicals including lead TBBPA or formaldehyde which are known to the State of ...

Page 115: ...3 The button cell must be replaced by Getac authorized service centers Visit the website at http us getac com support support select html for authorized service center information External Enclosure The external enclosure of the product can be removed using screwdrivers The external enclosure can then be reused or refurbished The enclosure consists of the bottom case and the LCD back over See belo...

Page 116: ...l of 14 screws from the four bumpers Detach the bumpers from V110 3 Remove 8 screws to open the DDR compartment cover 4 Remove all screws that secure the bottom case to V110 Disconnect the cable and detach the bottom case ...

Page 117: ...111 To remove the LCD back over 1 Remove four rubbers from the LCD frame 2 Remove a total of 8 screws from the LCD frame ...

Page 118: ...D side covers to V110 and detach the covers Remove another 6 screws 4 Remove the 4 screws that secure the antenna covers to V110 and detach the covers 5 Remove 4 screws and then open the LCD back cover and the LCD frame Remove the LCD back cover ...

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Getac V110, User Manual

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