11
10
TROUBLEShOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Finish on grill plates is
scratched or has cut
marks.
Metal utensils have
been used.
Always use silicone, heatproof
plastic or wood utensils to
avoid scratching nonstick
surface of grill plates. Never
use metal spatulas, skewers,
tongs, forks or knives.
The preheat indicator
light turns on and off.
The heating elements
are cycling.
This is normal. The light
comes on when the grill
is plugged in and off once
the set temperature is
reached; it will then cycle
on and off to indicate the
correct temperature is being
maintained.
Grill marks on food are
very light. The food
looks steamed.
Grill was not fully
preheated before use.
Always preheat grill at least
5 minutes before cooking any
foods.
There is food buildup on
grill plates.
Grill not properly
cleaned after use.
Use nylon scrubbing pad and
hot, soapy water to clean grill
plates. Do not use steel wool
scrubbing pads or abrasive
cleaners to clean grill.
Food is dry and burnt.
Food is overcooked.
Since grill is cooking from
both sides, food is cooked
much faster than in a skillet
or under a broiler. Use
GRILLING CHART as a guide
and check food at lowest time
stated on chart.
Grill does not turn on.
Grill is not plugged in.
Check to be sure appliance is
plugged into working outlet.
Grill plates have white
spots.
Water from cleaning has
dried on the surface of
the grill plates.
Dry grill plates immediately
after washing.
NEED hELP?
For service, repair or any questions regarding your appliance, call the appropriate
800 number on cover of this book. Please DO NOT return the product to the place of
purchase. Also, please DO NOT mail product back to manufacturer, nor bring it to a
service center.
You may also want to consult the website listed on the cover of this manual.
Three-Year Limited Warranty
(Applies only in the United States and Canada)
What does it cover?
• Any defect in material or workmanship provided; however, Applica’s liability will not
exceed the purchase price of product.
For how long?
• Three years from the date of original purchase with proof of such purchase.
What will we do to help you?
• Provide you with a reasonably similar replacement product that is either new
or factory refurbished.
how do you get service?
• Save your receipt as proof of date of sale.
• Check our on-line service site at www.prodprotect.com/applica, or call our
toll-free number, 1-800-231-9786, for general warranty service.
• If you need parts or accessories, please call 1-800-738-0245.
What does your warranty not cover?
• Damage from commercial use
• Damage from misuse, abuse or neglect
• Products that have been modified in any way
• Products used or serviced outside the country of purchase
• Glass parts and other accessory items that are packed with the unit
• Shipping and handling costs associated with the replacement of the unit
• Consequential or incidental damages (Please note, however, that some states do
not allow the exclusion or limitation of consequential or incidental damages, so this
limitation may not apply to you.)
how does state law relate to this warranty?
• This warranty gives you specific legal rights, and you may also have other rights that
vary from state to state or province to province.
Made in People’s Republic of China
Printed in People’s Republic of China
