![background image](http://html1.mh-extra.com/html/genius/gm56pci-sm/gm56pci-sm_user-manual_2212993009.webp)
7. Remove the GM56PCI-SM hardware from the computer. (Note: If you do not remove the
GM56PCI-SM modem board, the GM56PCI-SM will be automatically re-installed when
Windows 95/98 restarts.)
The GM56PCI-SM modem software remains on the PC hard disk for later installs without needing
a complete software install again. Simply install the modem card back in the PC (any vacant
slot)and the software will automatically self-install. Make sure to always run the un-install utility
before removing the modem board from the PC.
12
Troubleshooting
If there is a problem making or receiving a call or transmitting data, and your communications
application does not explain the problem, check the following list of symptoms and tips.
•
The modem installs at COM 5 (or higher)
Some communications applications do not communicate with a COM port higher than COM4. If
the GM56PCI-SM installs on COM5 or higher, force the modem to a lower COM port as follows.
1. Open the GM56PCI-SM Control Panel application.
2. Select the Advanced tab.
3. Click on the radio button for the desired COM port. Note that unavailable COM ports are
grayed out and not selectable.
•
Windows 95/98 DOS box applications do not work with the modem
By default DOS box support is disabled after installing the GM56PCI-SM modem. You must
enable it via the Advanced tab in the GM56PCI-SM Control Panel application (Start->Settings-
>Control Panel, then double-click the GM56PCI-SM Modem icon). Make sure the DOS box
check box is checked. If not, click it to check it, exit the GM56PCI-SM Control Panel application
and restart the computer. You must restart the computer to complete DOS box enabling.
If the Enable DOS box check box is already checked (i.e. enabled), and DOS box application still
do not work, try:
1. Open the Control Panel.
2. Double click the System icon.
3. Expand the Modem branch.
4. Double click the Motorola GM56PCI-SM modem.
5. Select the Modem tab. Make a note of the COM port number.