23
Troubleshooting
If your scanner fails to operate normally, first look through the symptoms
listed below and find the one that is closest to the symptom of your
scanner. Then follow the recommended remedies listed for that symptom.
No
Symptom
Remedy
01 Scanner does not react. Please follow these steps:
1.
Make sure the power adapter is properly
connected. (The LED in the front panel
should be on.)
2.
Make sure the scanner cable is properly
connected.
3.
Remove any other EPP device
(IOMEGA or Mini SICI device.)
4.
Check the BIOS to see if the parallel port
is set to “EPP mode.” (Please refer to the
manuals of your pc and its mainboard.)
5.
Reselect the scanner source in the
application.
6.
Reinstall the scanner driver.
7.
Reboot your computer.
02 Scanning speed is too
slow.
Lower the resolution (reduce the DPI)
Check the BIOS to see if the parallel port
is set to “EPP mode.” (Please refer to the
manuals of your pc and its mainboard.)
Remove EPP device or remove Keypro.
03
Printer does not
function.
Make sure the scanner cable and the
printer cable are properly connected.
Make sure the LED is on.
04
Scanner does not react
when the AutoScan
button on the front panel
is pressed.
Activate the scanner driver (open the
scanner user interface) first, then press
the AutoScan button.
Make sure the “AutoScan” function is
activated.
05
The image on the screen
or the scanned image is
too dark or too bright.
Monitors of different brands have
different Gamma values which affect the
brightness of the image displayed in the
Preview Window. Please open the
TWAIN source, and click the Monitor
Calibration icon on the Preferences page
Summary of Contents for COLORPAGE VIEW PRO
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