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Genicom microLaser 210, User Giude

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Genicom microLaser 210 User Giude Download Page 63

Mar 00

Genicom

Publication No. GEG-99054

Chapter

4

Maintaining the Printer

In this Chapter . . .

■

“About this Chapter” on page 4-2

■

“Upgrading Printer Firmware” on page 4-2

■

“Replacing Printer Components” on page 4-3

■

“Cleaning the Printer” on page 4-17

■

“Moving the Printer” on page 4-21

■

“Storing the Printer for Long Periods of Time” on page 4-22

Summary of Contents for microLaser 210

Page 1: ...Mar 00 Genicom Publication No GEG 99054 GENICOM microLaser 210 User Guide...

Page 2: ...ighted 2000 by GENICOM All Rights Reserved This software may not be reproduced modified displayed transferred or copied in any form or in any manner or on any media in whole or in part without the exp...

Page 3: ...entation 3 Conventions 3 About the Printer 5 Features 5 Available Configurations 6 Chapter 1 Getting Started 1 1 Safety Precautions 1 2 Handling the Printer 1 2 Package Contents 1 2 CD ROM Contents 1...

Page 4: ...3 Connecting the Printer to the Host Computer 2 4 Parallel Port 2 4 USB Port 2 5 Selecting Print Media 2 8 Paper and Print Media To Avoid 2 8 Correct Paper Storage 2 9 Print Media Capacities 2 9 Prin...

Page 5: ...Replacing Printer Components 4 3 Replacing the Toner Cartridge 4 3 Replacing the Fuser 4 6 Replacing Feed Roll Nudger Roll and Retard Roll 4 9 Replacing the BTR Roller 4 14 Cleaning the Printer 4 17 C...

Page 6: ...apter 6 Using the Duplexer 6 1 About the Duplexer 6 2 Major Components of the Duplexer 6 2 Installing the Duplexer 6 2 Testing the Duplexer 6 4 Solving Duplexer Problems 6 6 Interpreting Duplexer Erro...

Page 7: ...ter and 550 Sheet Feeder a Long Distance 7 29 Chapter 8 Using the Envelope Feeder 8 1 About the Envelope Feeder 8 2 Installing the Envelope Feeder 8 2 Installing the Envelope Feeder 8 2 Testing the En...

Page 8: ...ving the Offset Catch Tray a Short Distance 9 16 Moving the Offset Catch Tray a Long Distance 9 16 Chapter 10 Using the Face Up Tray 10 1 About the Face Up Tray 10 2 Major Components of the Face Up Tr...

Page 9: ...aser 210 User Guide ix DRAM FLASH SIMM and Hard Disk Drive Options A 7 User Publications A 7 Consumables A 7 Appendix B Safety Notes and Regulatory Compliance B 1 Safety Notes B 2 Regulatory Complianc...

Page 10: ...Publication No GEG 99054 Genicom Mar 00 x microLaser 210 User Guide...

Page 11: ...Mar 00 Genicom Publication No GEG 99054 Preface In this Chapter Welcome on page 2 About this Manual on page 2 About the Printer on page 5...

Page 12: ...describes the space and environment requirements of the printer Chapter 2 Using the Printer This chapter provides information concerning the daily use of the printer including procedures for connecti...

Page 13: ...ndix describes cautions to take when installing transporting or operating the printer and also includes the applicable regulatory compliances Printer Orientation Throughout this guide the four sides o...

Page 14: ...k and white printed image Features Your laser printer has the following features Quality printing at a high speed The printer has an output of 21 pages per minute with a resolution up to 1200 dpi Flex...

Page 15: ...500 sheet face down tray Interfaces IEEE 1284 Parallel USB Printer Languages PCL5e Adobe Postscript 3 NOTE Various optional accessories are also available for the printer Please see Appendix A GENICO...

Page 16: ...Publication No GEG 99054 Genicom Mar 00 6 microLaser 210 User Guide About the Printer...

Page 17: ...Chapter 1 Getting Started In this Chapter About this Chapter on page 1 2 Package Contents on page 1 2 Printer Location Requirements on page 1 3 Parts of the Printer on page 1 6 Optional Printer Access...

Page 18: ...et Handling the Printer Follow the guidelines below when lifting or moving the printer The printer is very heavy and should always be lifted by two people The weight of the printer without paper tray...

Page 19: ...D ROM contains remote control software that enables your Network System Administrator to manage all of your network printers from a single desktop Printer Location Requirements Printer Weight and Dime...

Page 20: ...plan for appropriate clearances when determining a location for your printer Figure 1 1 Top view of the printer Figure 1 2 Side view of the printer CAUTION There is a ventilation opening on the left...

Page 21: ...l sturdy and stable surface Exposed to direct sunlight Subject to vibrations Exposed to water and high humidity Exposed to magnetic fields Subject to extreme variations in temperature and humidity Nea...

Page 22: ...Front Tray Provides an alternate method of feeding paper to the printer Accommodates various print media including envelopes transparencies and labels Tray Extension Allows you to load large paper siz...

Page 23: ...ve jammed paper Toner Cartridge Integrated cartridge contains the toner and the photosensitive drum CAUTION The fuser becomes very hot while the printer is operating If you need to remove the drum car...

Page 24: ...ts of the Printer Figure 1 7 Control Panel LCD Display Shows error messages and other status messages also displays menus submenus and settings LED Indicators Show printer status Pushbuttons Allow you...

Page 25: ...e is transferred from the photosensitive drum onto the paper 3 The fuser fixes the toner permanently on the paper 4 After passing through the duplexer if installed the paper is fed once more through s...

Page 26: ...Publication No GEG 99054 Genicom Mar 00 1 10 microLaser 210 User Guide Paper Path 5 The paper emerges onto the output tray or the offset output tray if installed Figure 1 9 Paper Path...

Page 27: ...this Chapter About this Chapter on page 2 2 Connecting the Printer to the AC Outlet on page 2 2 Turning Power On and Off on page 2 3 Connecting the Printer to the Host Computer on page 2 4 Selecting...

Page 28: ...dures for connecting the printer and loading print media and guidelines for selecting print media Connecting the Printer to the AC Outlet Use the following procedure to connect the power cord and turn...

Page 29: ...on the display This message indicates that the printer is warming up and is not ready to print After about 65 seconds the status message changes to Ready indicating that the printer is ready to print...

Page 30: ...e NEXT button until the text Parallel is shown on the second line of the display 7 Press the SELECT button to enter the parallel submenu 8 Verify that the second line of the display contains the text...

Page 31: ...The USB port of your printer provides a reliable high speed bi directional connection between your printer and PC The USB standard is designed to deliver complex graphic rich documents to the printer...

Page 32: ...a self powered device and will not draw power from the USB port 2 Power on the host system and the printer and allow the two systems to finish booting 3 Attach the USB cable to both the printer and t...

Page 33: ...7 Choose the PPD file that corresponds to your printer 8 Choose the correct printer 9 Press Create 10 You now have a desktop shortcut to the GENICOM USB printer and are ready to print Using the USB Po...

Page 34: ...us step After you have pressed the SELECT button the first line of the display should contain the text USB Setup and the second line should contain the text Format 21 Press the RETURN button twice to...

Page 35: ...d high humidity Open sealed reams only when you are ready to load the paper into the paper tray and always close and seal partial reams of paper Do not stack partial reams of paper Store paper in a dr...

Page 36: ...Transparencies 30 Labels 30 Standard Paper 100 Other paper Stack Height 11 5mm Standard Postcard 30 NOTE Expect a slight reduction in image quality when you print on envelopes labels transparencies or...

Page 37: ...r into the main paper tray To load paper into the optional 550 sheet paper feeder simply complete the procedure using the 550 sheet paper tray and feeder rather than the main paper tray Paper Source M...

Page 38: ...er into the 550 sheet universal paper tray 1 Place the paper tray on a level surface 2 Squeeze the length guide lift it up and slide it to the rear of the tray 3 If the paper you are using is longer t...

Page 39: ...ed down into the base of the paper tray If the tray is locked in the up potision pull the lever near the front of the tray to release the plate or push the paper tray all the way into the printer and...

Page 40: ...ray with the print side down NOTE To avoid paper jams and other paper transportation problems make sure the length and width guides are adjusted to match the paper size and are locked firmly into plac...

Page 41: ...f the printer to determine when the paper supply is low Loading the Front Tray The front tray located on the front of the printer can accommodate a maximum of 100 sheets of paper and can also accommod...

Page 42: ...r example do not load a stack that includes two or more different sizes of paper Do not load print media that is obviously damaged wet creased or wrinkled Do not overfill the front tray Use the follow...

Page 43: ...ces up 5 Load the stack of paper into the front tray by sliding the stack between the paper guides and then pushing the paper stack into the tray until it will not go any further 6 Check the paper sta...

Page 44: ...Publication No GEG 99054 Genicom Mar 00 2 18 microLaser 210 User Guide Loading the Front Tray...

Page 45: ...s Chapter on page 3 2 Control Panel Features on page 3 2 Navigating the Control Panel Menus on page 3 4 Menu Structure on page 3 6 Paper Menu on page 3 7 Interface Menu on page 3 9 PS Menu on page 3 1...

Page 46: ...nel is located on the front of the printer and contains the display indicators and pushbuttons that allow you to view and change the printer settings The figure below shows the control panel features...

Page 47: ...LE Printer is ACTIVE processing a job Printer is WAITING a partial job has been printed and the printer is waiting for additional job data Green POWER is off POWER is on Power Saver Mode ON Yellow Pri...

Page 48: ...ress the NEXT button repeatedly the second line of the display cycles through the main menus in the following order Paper Menu Interface Menu PS Menu PCL Menu System Menu Quality Menu Functions NOTE A...

Page 49: ...u 1 Press the MENU button on the control panel 2 Press the NEXT button until the text Paper Menu is shown on the second line of the dis play 3 Press the SELECT button to enter the paper menu 4 Press t...

Page 50: ...aper Menu Copies Default Source Manual Feed Output Tray Media Size Type Front Tray 1 Tray 2 optional Tray 3 optional Tray Linking Blank Pages Interface Menu Port Parallel USB Parallel Setup Interprete...

Page 51: ...save this setting Duplex This submenu allows you to turn the duplexer on or off Off Off On 1 Press NEXT or PREVIOUS to toggle between ON and OFF 2 Press SELECT to save this setting Duplex Bind This s...

Page 52: ...l through the list of available sources of paper 2 Press SELECT to choose a tray 3 Press NEXT or PREVIOUS to toggle between MEDIA SIZE and MEDIA TYPE 4 Press SELECT to choose either 5 Press NEXT or PR...

Page 53: ...ss NEXT or PREVIOUS to toggle between PARALLEL and USB 2 Press SELECT to save this setting Parallel Setup This submenu allows you to set up the parallel interface When the Parallel port is on the USB...

Page 54: ...table to access and change the PostScript settings Submenus Default Setting Available Settings Procedure for Changing Settings Print PS Errors This submenu allows you to choose to either print or not...

Page 55: ...o choose a font source Internal Internal 1 Press NEXT or PREVIOUS to scroll through the available font sources 2 Press SELECT to choose and set a source Font Number This submenu allows you to set the...

Page 56: ...R LF 1 Press NEXT or PREVIOUS to choose from CR CR or CR CR LF 2 Press SELECT to save this setting LF Mode This submenu allows you to define the action prompted by a line feed a line feed equals eithe...

Page 57: ...PREVIOUS to scroll through the available languages English French Francais German Deutsch Italian Italiano or Spanish Espanol 2 Press SELECT to choose and set the language Power Saver This submenu all...

Page 58: ...y on or off On On Off 1 Press NEXT or PREVIOUS to toggle between ON and OFF 2 Press SELECT to save this setting Hex Print This submenu allows you to print hexadecimal characters Off On Off 1 Press NEX...

Page 59: ...in the following table to access and change the system settings Submenus Default Setting Available Settings Procedure for Changing Setting Resolution This submenu allows you to set the resolution dpi...

Page 60: ...inter Print Sum mary Print test and Print Fonts 5 Use the procedures in the following table to execute the functions Functions Procedure for Executing Function Reset Printer This function resets the p...

Page 61: ...e media type and level settings for the Front Tray 2 Press SELECT to view a specific setting Tray 1 This submenu allows you to view the current Media Size Media Type and Level for Tray 1 1 Press NEXT...

Page 62: ...Publication No GEG 99054 Genicom Mar 00 3 18 microLaser 210 User Guide Status Menu...

Page 63: ...the Printer In this Chapter About this Chapter on page 4 2 Upgrading Printer Firmware on page 4 2 Replacing Printer Components on page 4 3 Cleaning the Printer on page 4 17 Moving the Printer on page...

Page 64: ...re upgrades Upgrading Firmware Using the Parallel Interface To upgrade the printer using the parallel interface go to the DOS prompt and use the copy com mand to copy the new file to the printer For e...

Page 65: ...rtridge box horizontally not on end Keep the cartridge out of the reach of children and in an area where the temperature remains between 32 F and 95 F and the humidity remains between 15 to 85 If you...

Page 66: ...er 2 Press the button on the top of the printer to open the front cover and pull the cover all the way open 3 Remove the old toner cartridge from the printer and carefully place it on the drop cloth 4...

Page 67: ...and pull the sealing tape straight out from the cartridge 7 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer 8 Close...

Page 68: ...In the following procedure the left and right sides of the printer are those to the left and right of a person facing the rear of the printer NOTE If you are using the duplexer refer to Chapter 6 Usin...

Page 69: ...the top of the rear cover and pull the cover toward you to open it 3 Remove the screws that secure the fuser to the printer 4 Grasp the metal brackets on the sides of the fuser and pull the fuser tow...

Page 70: ...ar 00 4 8 microLaser 210 User Guide Replacing Printer Components 6 Insert the new fuser into the printer making sure it is securely seated 7 Secure the fuser to the printer by replacing and tightening...

Page 71: ...drive sheets of paper out of the feeder paper trays into the printer These feed rolls wear with normal use and eventually become coated with paper dust and must be replaced Fre quent feed jams in the...

Page 72: ...nts 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 2 Remove the paper tray of the feeder that you i...

Page 73: ...er Components 4 Unclip the retaining tabs on the end of the feed roll and nudger roll and remove the rolls from their shafts 5 Push the new feed roll and nudger roll onto their shafts until the retain...

Page 74: ...ts 6 Release the metal stopper plate inside the printer so it returns to its normal position 7 Press the locks on the left and right of the retard roll inside the paper tray and lift the lever to open...

Page 75: ...icroLaser 210 User Guide 4 13 Replacing Printer Components 9 Push the new retard roll onto the shaft until the retaining tab clicks into place Make sure the retaining tab is toward the right side of t...

Page 76: ...it into the paper tray well on the printer 12 Push the paper tray all the way into the printer making sure the tray is properly seated Replacing the BTR Roller Use the procedure below to replace the...

Page 77: ...o release the front cover and pull the front cover toward you to open it 3 Remove the toner cartridge from the printer NOTE To prevent stains place the toner cartridge on some old newspaper or other d...

Page 78: ...of the BTR roller pull it toward you and llift it out of the printer 6 Position the new BTR roller so the gear is at the right end of the roller Insert the left end of the shaft into the left clip ins...

Page 79: ...he front cover pressing on the center of the cover until it locks firmly in place Cleaning the Printer Cleaning the Exterior The covers and tray faces of the printer may collect dust and dirt through...

Page 80: ...isconnect the AC power cord from the wall outlet 2 Using a soft cloth that is slightly damp with cold water wipe the printer covers and tray faces Use a very mild non abrasive soap to remove heavy dir...

Page 81: ...does not generally need to be cleaned unless a paper jam drops toner onto the paper path or you accidentally spill toner inside the printer when installing a new toner cartridge Use the following proc...

Page 82: ...Genicom Mar 00 4 20 microLaser 210 User Guide Cleaning the Printer 1 After removing a paper jam or replacing the toner cartridge remove any paper scraps from inside the printer and wipe off paper dus...

Page 83: ...urn the printer off by pressing the O on the power switch on the back of the printer 2 Unplug the AC power cord from the AC wall outlet 3 Disconnect the printer from the host computer 4 Wait 30 minute...

Page 84: ...cedure to prepare the printer for storage 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Unplug the AC power cord from the AC wall outlet 3 Disconnect...

Page 85: ...5 Troubleshooting In this Chapter About this Chapter on page 5 2 Installation Problems on page 5 2 Paper Jams on page 5 4 Print Image Quality Problems on page 5 18 Miscellaneous Problems on page 5 22...

Page 86: ...ack spots or vertical lines on the page refer to Print Image Quality Problems on page 5 18 and complete the procedure provided for the specific image problem that you have encountered Miscellaneous pr...

Page 87: ...power switch See Step 7 Connecting the Power Cord and Turning the Printer On on page 2 19 of the Installation Guide The power cord is not properly plugged into an AC outlet or into the AC connector on...

Page 88: ...nter on by pressing the I on the power switch on the right side of the printer 8 If this procedure does not eliminate the noise smoke or smell or if the problem returns turn the printer off unplug the...

Page 89: ...sult from simple things such as static electricity sticking paper together causing several sheets to feed at the same time or from the feed rolls becoming slippery from an accumulation of paper dust O...

Page 90: ...somewhere between the feed area and the registration sensor Use the following proce dure to clear a paper jam in this location 1 Remove any printed pages from the output tray 2 If the jam occurred whi...

Page 91: ...or wrinkled paper from the paper tray 5 Remove any jammed paper from the inside of the paper tray well 6 If the jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that...

Page 92: ...ull on the recessed area on the front cover to open it 10 Return the front cover to its original position pressing on the center of the cover to close it securely Clearing an E3 Paper Jam If an E3 err...

Page 93: ...front cover to release the cover and open the front cover 4 Remove the toner cartridge from the inside of the printer NOTE To prevent stains place the toner cartridge on a surface covered with newspa...

Page 94: ...printer 7 Close the front cover pressing on the center of the front cover until it closes securely Clearing an E4 Jam If an E4 error code precedes the error message on the first line of the control pa...

Page 95: ...to open it 3 If there is paper jammed in the space behind the rear cover remove it 4 If you are using the duplexer push the green tabs toward the center of the duplexer and pull the duplexer toward yo...

Page 96: ...unit lift up the fuser unit release levers on the left and right sides of the fuser and remove the jammed paper 6 Return the fuser release levers to their original position 7 If you removed the duplex...

Page 97: ...an E7 error message is shown on the display screen there is a paper jam in the duplexer Use the following procedure to clear a duplex paper jam 1 If you are using the paper tray in its extended posit...

Page 98: ...mmed paper from the duplex area 4 Push the green tabs on the sides of the duplexer toward the center of the duplexer and grasp the recessed areas on the sides of the duplexer and remove it from the pr...

Page 99: ...er from inside the duplexer unit 7 Slide the tabs on the left and right sides of the duplexer into the channels inside the printer and push the duplexer completely into the printer 8 Push the green ta...

Page 100: ...code precedes the error message on the first line of the control panel display paper has jammed at the offset catch tray Use the following procedure to clear a paper jam in this loca tion 1 Pull on th...

Page 101: ...the offset catch tray 4 Squeeze the latch on the upper part of the rear cover and pull the cover toward you to open it If there is paper jammed in the space behind the rear cover remove it NOTE If the...

Page 102: ...by a malfunctioning or broken compo nent These problems may require you to call a service technician to determine and correct the problem This section describes possible quality problems during printi...

Page 103: ...out several blank sheets Replace the toner cartridge Character voids The print media is outside the recommended specifications The toner cartridge is old or damaged Use the recommended print media Re...

Page 104: ...w The high voltage power supply may be defective Pull out the sealing tape Avoid adding paper to a nearly full stack Replace the toner cartridge Replace the toner cartridge Contact your dealer or an a...

Page 105: ...e recommended specifications The print media is moist The toner cartridge is old or damaged Use the recommended print media Remove the moist media and load new dry media Replace the toner cartridge Ve...

Page 106: ...stitute that cable for the one currently connecting the printer and the computer 4 Reinstall the print driver software The print driver software that is running on the host computer may be damaged Rei...

Page 107: ...tripped breaker may indi cate that you have too many AC devices working off the same line or that you have faulty building wiring If the breaker is not tripped but the lamp doesn t light when plugged...

Page 108: ...e is an easy and inexpensive way to isolate or eliminate the problem Refer to the DRIVERS folder on the Electronic Library CD ROM for detailed instructions on installing the driver 5 Unplug the AC pow...

Page 109: ...procedure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Unplug all devices that are plugged into the same AC wa...

Page 110: ...dedicate an entire AC line to the printer 4 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Warning Messages and Error Messages T...

Page 111: ...e Cause Action Paper Out Tray 1 There is no paper in Tray 1 Add paper to the tray Paper Out Tray 2 There is no paper in Tray 2 Add paper to the tray Paper Out Tray 3 There is no paper in tray 3 Add pa...

Page 112: ...tridge according to the specifications See Replacing the Toner Cartridge on page 4 3 TRAY 1 MISSING Insert Tray Tray 1 is not in the printer Insert the tray TRAY 2 MISSING Insert Tray Tray 2 is not in...

Page 113: ...nvelope unit was removed or has failed OFFSET TRAY FAIL Call Service The offset tray was removed or has failed OPTION TRAY FAIL Call Service One of the optional trays has failed DUPLEX FAILURE Call Se...

Page 114: ...Publication No GEG 99054 Genicom Mar 00 5 30 microLaser 210 User Guide Warning Messages and Error Messages...

Page 115: ...ter 6 Using the Duplexer In this Chapter About this Chapter on page 6 2 About the Duplexer on page 6 2 Installing the Duplexer on page 6 2 Testing the Duplexer on page 6 4 Solving Duplexer Problems on...

Page 116: ...verses the direction and pulls the printed page back into the printer to print the second side The printer can image two pages at a time therefore the duplex unit will process two pages sides 1 and 3...

Page 117: ...g the Duplexer 1 Turn the printer off and remove the AC plug from the AC wall outlet 2 If you are using the paper tray in its extended position remove the paper tray from the printer 3 Squeeze the tab...

Page 118: ...duplexer completely into the printer 5 Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer 6 Close the rear cover Testing the Du...

Page 119: ...2 Once the printer has warmed up and displays the Ready message on the control panel dis play use any software application to print a few duplexed sheets 3 If the duplexer does not transport paper or...

Page 120: ...control panel shows an error message that concerns another part of the printer refer to Chap ter 5 Troubleshooting for a complete list of all warning and error messages Installation Problems Simple o...

Page 121: ...return to Installing the Duplexer on page 6 2 and reinstall the duplexer Clearing Duplex Paper Jams When an E7 error message is shown on the display screen there is a paper jam in the duplexer Use the...

Page 122: ...any jammed paper from the duplex area 4 Push the green tabs on the sides of the duplexer toward the center of the duplexer and grasp the recessed areas on the sides of the duplexer and remove it from...

Page 123: ...med paper from inside the duplexer unit 7 Slide the tabs on the left and right sides of the duplexer into the channels inside the printer and push the duplexer completely into the printer 8 Push the g...

Page 124: ...tions that may solve this duplexer prob lem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the...

Page 125: ...turns in less than 50 prints call for service 1 Open the rear cover of the printer Remove and reinstall the duplexer If the connection between the duplexer and the printer is not intact the duplexer w...

Page 126: ...t may solve this duplexer prob lem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem b...

Page 127: ...r Use the following procedure to remove the duplexer 1 Turn off the printer and disconnect the AC power cord from the AC wall outlet 2 If you are using the paper tray in its extended position remove t...

Page 128: ...microLaser 210 User Guide Removing the Duplexer 4 Pull the duplex unit toward you while sliding the left and right tabs inward then grasp the recessed areas on the sides of the duplex unit and remove...

Page 129: ...Feeder on page 7 2 Installing the 550 Sheet Paper Feeders on page 7 3 Testing the 550 Sheet Feeder on page 7 11 Selecting Print Media on page 7 11 Loading Print Media on page 7 12 Solving 550 Sheet Fe...

Page 130: ...paper The printer supplies all of the operating power that is needed by the feeder and motors and circuit boards internal to the feeder provide the feeder with drive and operational logic At the star...

Page 131: ...and remove any cardboard inserts and packing tape Locate and set aside the small plastic bag containing three thumbscrews 2 Place the paper feeder on a sturdy level surface NOTE Do not move the printe...

Page 132: ...ter off by pressing O on the power switch on the left front of the unit NOTE Installing the paper feeder while the printer is on may damage the printer or paper feeder 4 Disconnect the power cord from...

Page 133: ...bottom of the printer with the pegs on the paper feeder and lower the printer onto the paper feeder NOTE Be sure to lower the printer gently Components inside the printer may be damaged by lowering th...

Page 134: ...g of the power cord into the AC outlet and turn the printer on by pressing I on the power switch on the left front of the printer NOTE If an error message appears on the control panel display see Chap...

Page 135: ...not move the printer when the paper feeder is installed 3 Align the three holes on the bottom of the upper feeder with the three stubs on the lower feeder and place the upper paper feeder on top of t...

Page 136: ...off by pressing O on the power switch on the left front of the printer 6 Disconnect the power cord from the AC outlet and from the printer NOTE Installing the paper feeder while the printer is on may...

Page 137: ...the printer and lower it onto the two stacked paper feeders aligning the pegs on the upper paper feeder with the holes on the bottom of the printer NOTE Be sure to lower the printer gently Components...

Page 138: ...Load paper into the paper trays for both paper feeders 12 Insert the paper trays all the way into the paper feeders making sure each tray is properly seated 13 Connect the AC power cord to the printer...

Page 139: ...se frequent paper jams or poor print quality Paper and Print Media To Avoid Do not use paper or print media that has any of the following characteristics Does not meet the paper and media size and wei...

Page 140: ...d print quality meet your expectations Loading Print Media Loading the A4 Letter Legal Paper Tray The 550 sheet universal paper tray has two width guides that are located on the sides of the tray and...

Page 141: ...he 550 sheet A4 letter legal paper tray 1 Place the paper tray on a level surface 2 Squeeze the length guide lift it up and slide it to the rear of the tray 3 If the paper you are using is longer than...

Page 142: ...n into the base of the paper tray If the tray is locked in the up potision pull the lever near the front of the tray to release the plate or push the paper tray all the way into the printer and then r...

Page 143: ...h the print side down NOTE To avoid paper jams and other paper transportation problems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 7 Squ...

Page 144: ...level indicator on the front right of the printer to determine when the paper supply is low Solving 550 Sheet Feeder Problems When there is a problem with the 550 sheet feeder the printer control pane...

Page 145: ...or messages Installation Problems Simple oversights during installation may cause problems when you first use the paper feeder If the paper feeder is inoperative after you have installed it use the fo...

Page 146: ...d report your problem If the printer is not operational when the feeder is not attached refer to Chapter 5 Trou bleshooting After correcting the printer problem return to Chapter 7 Using the 550 Sheet...

Page 147: ...hrough multiple actions that may solve this feeder problem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedur...

Page 148: ...position of printer doors and covers When a door is closed the interlock switch is activated and the feeder can operate When a door is open the inter lock switch is not activated and the feeder cannot...

Page 149: ...g replacing parts of the feeder Replacing Feed Roll Nudger Roll and Retard Roll Rubber feed rolls drive sheets of paper out of the feeder paper trays into the printer These feed rolls wear with normal...

Page 150: ...ntaining the 550 Sheet Feeder 2 Remove the paper tray of the feeder that you intend to clean and set it on a flat level surface 3 Pull the metal stopper plate down 4 Unclip the retaining tabs on the e...

Page 151: ...ining the 550 Sheet Feeder 5 Push the new feed roll and nudger roll onto their shafts until the retaining tabs click into place Make sure the tabs are toward the right side of the printer 6 Release th...

Page 152: ...r 210 User Guide Maintaining the 550 Sheet Feeder 7 Press the locks on the left and right of the retard roll inside the paper tray and lift the lever to open the retard roll cover 8 Unclip the retaini...

Page 153: ...roLaser 210 User Guide 7 25 Maintaining the 550 Sheet Feeder 9 Push the new retard roll onto the shaft until the retaining tab clicks into place Make sure the retaining tab is toward the right side of...

Page 154: ...hands and insert it into the paper tray well on the printer 12 Push the paper tray all the way into the printer making sure the tray is properly seated Removing the 550 Sheet Feeder Use the following...

Page 155: ...Disconnect the power cord from the AC outlet 3 Close the front tray and remove any printed sheets from the paper output tray 4 Remove the paper trays from the 550 sheet feeder and the printer CAUTION...

Page 156: ...on No GEG 99054 Genicom Mar 00 7 28 microLaser 210 User Guide Removing the 550 Sheet Feeder 5 Remove the three screws that secure the printer to the paper feeder 6 Lift the printer to remove it from t...

Page 157: ...nal printer packaging to reinstall the printer Moving the Printer and 550 Sheet Feeder a Long Distance Use the following procedure to move the printer and 550 sheet feeder a long distance 1 Turn the...

Page 158: ...Publication No GEG 99054 Genicom Mar 00 7 30 microLaser 210 User Guide Moving the 550 Sheet Feeder...

Page 159: ...n page 8 2 About the Envelope Feeder on page 8 2 Installing the Envelope Feeder on page 8 2 Testing the Envelope Feeder on page 8 4 Selecting Print Media on page 8 4 Loading the Envelope Feeder on pag...

Page 160: ...Envelope Feeder Before installing the envelope feeder verify that you have received the following items in the ship ping box Installing the Envelope Feeder Use the following procedure to install the e...

Page 161: ...Installing the envelope feeder while the printer is on may damage the printer or the envelope feeder 2 Remove the envelope feeder from its packaging and place it on a level surface Remove any cardboar...

Page 162: ...pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel dis play use any software application to print...

Page 163: ...e that has metal clasps Is a sheet of labels that has the backing sheet exposed between individual labels Correct Paper Storage It is important to store paper correctly prior to placing it in the prin...

Page 164: ...corners of the stack of envelopes or postcards and gently insert them into the envelope feeder until they reach the back of the feeder NOTE Do not use envelopes or postcards that are creased or wrinkl...

Page 165: ...service technician If the printer control panel displays an error message or an error code refer to Interpreting Envelope Feeder Error Messages on page 8 10 If you have an envelope feeder problem but...

Page 166: ...ing Envelope Feeder Problems 1 If you are using the paper tray in its extended position remove it from the printer 2 Squeeze the tabs on the rear cover and pull the cover toward you to open it 3 4 Lif...

Page 167: ...54 microLaser 210 User Guide 8 9 Solving Envelope Feeder Problems 5 Remove the caps green on the inside of the rear cover at the left and right 6 Store the caps in the holes provided on the inside of...

Page 168: ...empting to print from the envelope feeder the envelope feeder does not respond and does not feed paper The control panel does not display an error code The following procedure guides you through multi...

Page 169: ...m Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the problem but the identical problem returns...

Page 170: ...edure If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Remove the paper trays and inspect the inside of the envelo...

Page 171: ...e necessary to maintain the appearance of the envelope feeder 1 Turn the printer off by pressing O on the power switch on the right side of the printer 2 Remove the plug of the AC power cord from the...

Page 172: ...Publication No GEG 99054 Genicom Mar 00 8 14 microLaser 210 User Guide...

Page 173: ...bout this Chapter on page 9 2 About the Offset Catch Tray on page 9 2 Installing the Offset Catch Tray on page 9 3 Testing the Offset Catch Tray on page 9 10 Solving Offset Catch Tray Problems on page...

Page 174: ...l output tray that attaches to the top rear of the printer and can hold up to 500 printed sheets and also sorts printed sheets using an offset The printer supplies all of the operating power that is n...

Page 175: ...catch tray is missing or damaged contact your dealer Throughout this procedure the different sides of the printer are referred to as front rear left and right The front of the printer is the side tha...

Page 176: ...ling the Offset Catch Tray NOTE Installing the offset catch tray while the printer is on may damage the printer or the offset catch tray 3 Squeeze the latch on the top left of the rear cover to releas...

Page 177: ...the top cover and lift it off of the printer 5 Lower the offset catch tray onto the printer while inserting the stub at the front of the offset catch tray into the hole on the top of the printer 6 Ins...

Page 178: ...EG 99054 Genicom Mar 00 9 6 microLaser 210 User Guide Installing the Offset Catch Tray 7 Close the rear cover 8 Lift up the paper guide and open the offset tray 9 Pull the tray all the way out and lif...

Page 179: ...AC outlet and turn the printer on by pressing I on the power switch on the front left of the printer 12 Check the display to make sure the printer is ready for printing NOTE If an error message is sh...

Page 180: ...de Removing the Offset Catch Tray 2 Push the paper stop into the output tray 3 Lift the paper guide and fold up the output tray 4 Turn the printer off by pressing O on the power switch on the front le...

Page 181: ...ing the Offset Catch Tray 5 Squeeze the latch on the upper left of the rear cover of the printer and pull the cover toward you to open it 6 Press the tabs on the rear of the offset catch tray to relea...

Page 182: ...9 10 Solving Offset Catch Tray Problems When there is a problem with the offset catch tray the printer control panel displays an error code and error message Most offset catch tray error codes indica...

Page 183: ...e installation procedure and carefully repeat all of the installation steps 3 If the offset catch tray is still inoperative after reinstallation remove it from the printer so you can run tests on the...

Page 184: ...mmed at the offset catch tray Use the following procedure to clear a paper jam in this loca tion 1 Pull on the recessed area on the rear of the offset catch tray to open the rear cover 2 Remove any ja...

Page 185: ...rinter If you are experiencing one of the problems listed below and there is no error message shown on the control panel display refer to the procedures in the following sections to check the possible...

Page 186: ...be caused by a malfunctioning or broken component that requires service Offset Catch Tray Operates Erratically The following characteristics define this offset catch tray problem The offset catch tra...

Page 187: ...y be brushing against moving parts and causing the noise 2 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Offset Catch Tray will...

Page 188: ...witch on the right side of the printer Moving the Offset Catch Tray Moving the Offset Catch Tray a Short Distance Use the following procedure to move the offset catch tray a short distance 1 Turn the...

Page 189: ...off of the printer Refer to Removing the Offset Catch Tray on page 9 7 for complete instructions 6 Remove the offset catch tray cover from the top rear of the printer and replace it with the original...

Page 190: ...Publication No GEG 99054 Genicom Mar 00 9 18 microLaser 210 User Guide Moving the Offset Catch Tray...

Page 191: ...Chapter 10 Using the Face Up Tray In this Chapter About this Chapter on page 10 2 About the Face Up Tray on page 10 2 Installing the Face Up Tray on page 10 3 Testing the Face Up Tray on page 10 9 Sol...

Page 192: ...Tray The face up tray is an optional output tray that attaches to the top rear of the printer and can hold up to 100 printed sheets The face up tray can be installed with only the printer or it may b...

Page 193: ...dealer Use the following procedure to install the face up tray 1 Remove any cardboard inserts or packing tape from the interior and exterior of the face up tray 2 Turn the printer off by pressing O o...

Page 194: ...the Face Up Tray 4 Remove the belt attached to the belt hole on the inside of the rear cover 5 Squeeze the lock clip on the inside right of the rear cover and slide it toward you 6 Slide the rear cove...

Page 195: ...he Face Up Tray 7 Place the holes in the left and right sides of the face up tray over the stubs on the inside of the printer and slide the face up tray to the left 8 Slide the lock back to its origin...

Page 196: ...ace up tray 1 Turn the printer off by pressing O on the power switch on the front left of the printer and disconnect the power cord from the AC outlet NOTE Installing the face up tray while the printe...

Page 197: ...Face Up Tray 3 Remove the belt attached to the belt hole on the inside of the face up tray 4 Squeeze the lock clip on the inside right of the face up tray and slide it toward you 5 Slide the rear cov...

Page 198: ...the Face Up Tray 6 Place the holes in the left and right sides of the rear cover over the stubs on the inside of the printer and slide the rear cover to the left 7 Slide the lock back to its original...

Page 199: ...does not feed paper or if the control panel displays an error message refer to Solving Face Up Tray Problems on page 9 9 Solving Face Up Tray Problems When there is a problem with the face up tray th...

Page 200: ...he power switch on the right side of the printer 2 Make sure that the face up tray is firmly attached to the printer If the face up tray is firmly attached but the face up tray is still inoperative re...

Page 201: ...ation No GEG 99054 Appendix A GENICOM Customer Support and Part Numbers In this Chapter About this Appendix on page A 2 Sources of Support on page A 2 GENICOM Worldwide Offices on page A 3 GENICOM Par...

Page 202: ...e application in use for assistance in resolving such problems Internet The GENICOM server provides access to technical reports new product announcements a trade show schedule and other general inform...

Page 203: ...703 802 9039 Document Solutions Printer Products Document Solutions One Solutions Way Waynesboro VA 22980 1999 Telephone 800 436 4266 or 540 949 1000 Fax 540 949 1392 Enterprising Service Solutions E...

Page 204: ...GENICOM GmbH Industriestra e 4 65779 Kelkheim Ts Telephone 49 6195 9733 00 Fax 49 6195 9733 90 GENICOM GMBH Lilienthalstrasse 25 85399 Hallbergmoos Germany Telephone 49 811 80610 Fax 49 811 80626 GEN...

Page 205: ...ices GENICOM Singapore GENICOM Singapore 15 Beach Road 04 09 Beach Centre Singapore 189677 Singapore Telephone 65 338 3438 Fax 65 338 7336 GENICOM U K GENICOM Limited Unit B13 Armstrong Mall Southwood...

Page 206: ...M11 microLaser 210 Laser Printer Ethernet 220V GENICOM Part Number Description 6A1236P01 microLaser 210 Duplexer 6A1237P01 microLaser 210 550 Sheet Universal Paper Tray 6A1238P01 microLaser 210 550 Sh...

Page 207: ...Guide Ethernet Network Interface Installation Guide North American Version includes English only Ethernet Network Interface Reference Guide Hard Disk Option Guide Serial Option Guide GEG 99065 GENICOM...

Page 208: ...Publication No GEG 99054 Genicom Mar 00 A 8 microLaser 210 User Guide GENICOM Part Numbers...

Page 209: ...Mar 00 Genicom Publication No GEG 99054 Appendix B Safety Notes and Regulatory Compliance In this Chapter About this Appendix on page B 2 Safety Notes on page B 2 Regulatory Compliance on page B 2...

Page 210: ...unplug the printer and contact your point of purchase The fuser becomes very hot in normal operation If a paper jam has occurred turn the power off and wait at least 10 minutes before removing the dr...

Page 211: ...ween the equipment and receiver Connect the equipment and the reciever to outlets that are on different circuits Consult with the dealer or an experienced radio television technician to help Always us...

Page 212: ...Publication No GEG 99054 Genicom Mar 00 B 4 microLaser 210 User Guide Regulatory Compliance...

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