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USER MANUAL
Troubleshooting
Problem: Unable to Arm System
When the system is being armed with a PIN number and unsealed inputs are being
registered on the RAS display. In the event that an input device is damaged and cannot
seal or close.
Solution:
The input needs to be manually ISOLATED instructions for this area is located on page 17.
Go through the steps so you are able to secure your alarm system. You may need to call
your installation company to rectify the relevant input devices.
Problem: You cannot open a Door with your card.
Solution:
a. Genesis is not only an alarm system, it is also an access control system. Your card may
only be allocated to one door. It cannot control other than your specific door (s) allocated
to your card. You will need to call your installation company to change your access level if
required.
b. It is possible that your card may have been programmed with an expiry date. When the
date passes this pre-programmed date, your card will no longer work. Only your
installation company or system administrator will be able to reset this function.
Genesis V4.0 User Manual, Issue 1, January 2005
Page 33 of 38
