Troubleshooting
14
Owner’s Manual for Generac PWRmanager 12 Relay Load Controller
Troubleshooting
Symptom
Cause
Corrective Action
No LED’s are lit.
Power to the unit is off. Breaker on
channel 1 circuit is tripped.
Reset the breaker. Otherwise, con
-
tact the installer.
Relay LED is Red.
Breaker on this circuit is tripped.
Reset the breaker and see if it fixes
the indication.
Relay has failed or is wired incor
-
rectly.
Contact the installer or technical
support and note which relay has
failed.
WiFi / Ethernet Status LED is Red.
WiFi connection lost or not able to
connect to home network.
Follow the steps in
.
WiFi / Ethernet Status LED is Flashing
Blue.
PWRmanager is attempting to con
-
nect to home network.
Wait for it to connect. If it turns red
after this step, it has failed. See WiFi
LED Red above.
WiFi / Ethernet Status LED is Flashing
Green.
WiFi AP mode is broadcasting.
Connect directly with your mobile
device.
NOTE:
In this state, PWRmanager
is not connected to the Internet.
All relays are off. The web interface and
app cannot change any of them. The
unit status light is flashing orange.
Mode Selector is in “All Off” position.
Return Mode Selector to the nor
-
mal position for the functions to
work.
All relays are off. The web interface and
app cannot change any of them.
Full overload on the inverter from
the unmanaged loads.
Turn off breakers on some unman
-
aged loads as needed for inverter to
continue to supply power.
All relays are on. The web interface and
app cannot change any of them. The
unit status light is flashing orange.
Mode Selector is in “All On” position.
Return the Mode Selector to the
normal position for the functions to
work.
Cannot find the PWRmanager-xxxxx
broadcast WiFi network. WiFi LED is not
flashing green.
Unit already has home network
WiFi configured.
To trigger the local AP network,
press on the WiFi button and con
-
firm that the WiFi LED begins to
flash green.
20-minute AP mode timer may
have expired.
Power Readings are Incorrect.
Breaker on Channel 2 is tripped.
Reset the breaker.
Correct power line wire is not con
-
nected to Channel 2.
Contact installer.
Load shedding does not occur on enter
-
ing an outage, and the inverter shuts
down.
Load Shedding is not enabled on the
PWRcell Inverter.
Refer to the
PWRcell Inverter
Installation and Owner’s
manual
for instructions on how to enable it.
Otherwise, contact the installer or
Generac support.
Internet connection in App shows as Not
Connected.
PWRmanager is not connected to
the home WiFi network.
Follow the steps in
.
App System Status is Error.
PWRmanager has an internal error.
Contact your installer or technical
support.
App System Status is Circuit Error.
Breaker on one of the circuits is
tripped.
Reset breaker. If that doesn't fix the
issue, contact installer or Generac
support and note which circuit LED
indicates error.
Summary of Contents for PWRmanager
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