16
49-6000289 Rev. 0
Troubleshooting
Before you call for service....
Save time and money! Review the chart below first and you may not need to call for service.
Problem
Possible Causes
What To Do
Water has air bubbles
and is cloudy
Air in system after installation. Will go away after it runs for a while.
Chlorine taste and/
or odor in the Reverse
Osmosis product water
The ppm of chlorine in
your water supply exceeds
maximum limits and has
destroyed the Reverse
Osmosis membrane.
If the water supply contains more than 2.0 ppm of chlorine,
additional filtering of the water supply to the Reverse Osmosis is
needed. Correct this condition before doing maintenance on the
Reverse Osmosis system.
The prefilter is no longer
reducing chlorine from the
water supply.
Replace the Reverse Osmosis membrane cartridge, prefilter,
postfilter and battery in the faucet handle.
Other taste and/or odor
High quality product water
may have a different taste than
what you’re used to.
This is normal.
Low water usage.
Completely drain the system and allow to refill.
Contamination in product water
storage.
Use sanitizing procedure.
Prefilter and postfilter need to
be changed.
Replace the prefilter and postfilter. Sanitize system.
Water leaking from
faucet air gap hole
Drain side of faucet air gap
(3/8” tubing) plugged, restricted
or incorrectly connected to the
drain.
Inspect and eliminate restriction or plug. It is important that there
are no dips, loops or low spots in the drain line from the faucet air
gap to the drain pipe. Refer to Installation Instructions for proper
drain connection. If drain line adapter was used as the drain point,
periodic inspection/cleaning is recommended.
System makes product
water slowly
This is normal.
Water flow rate will be lower than a regular faucet.
Water supply to the Reverse
Osmosis system not within
specifications.
Increase water pressure, precondition the water, etc., as needed to
conform before doing maintenance on the Reverse Osmosis system.
Prefilter cartridge plugged with
sediments.
Replace the prefilter. If rate does not increase, replace the postfilter,
Reverse Osmosis membrane cartridge and battery in the faucet
handle.
Reverse Osmosis membrane
plugged with sediments.
Replace Reverse Osmosis membrane cartridge and battery in the
faucet handle.
No water
Water supply valve not turned
on.
Turn water supply valve on.
Leaks at fittings
Improperly installed
Reinstall. See Installation Instructions.
Sounds you may hear
Sink drain, drain water from
system.
This is normal.
Drain line can be installed to an alternate drain, such as a basement
drain.
Faucet air gap drain water
flowing through the faucet air
gap. This may be associated
with high pressure water
supply, generally 80 psi or
greater.
Install a pressure regulator in the house water supply to reduce the
pressure below 80 psi.
TROUBLESHOOTING
If you are still having trouble, please visit GEAppliances.com/ge/service-and-support/contact.htm or
call us at 1-800-952-5039.
