GE Profile ENERGY STAR WPDH8800J Technical Support Download Page 67

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Error Codes (cont.)

•Check the integrity of the wiring between the Machine
Control Board and the User Interface.

•Clear the fault and run the cycle. If fault persists and
reappears, replace the Machine Control.

There is a
problem with the
Communication
between the
Machine Control
and the User
Interface Control

E26 LIN Comm Fail

Action

Description

Error Code

CONFIDENTIAL AND PROPRIETARY INFORMATION-NOT FOR PUBLIC DISCLOSURE. September 2008

Summary of Contents for Profile ENERGY STAR WPDH8800J

Page 1: ...New GE Profile Front Load Washer WPDH8800J Pub 08 MAN AW 04 Robert Gauthier Training Technical Support 31 9168 ...

Page 2: ...er cannot be responsible for the interpretation of this information nor can it assume any liability in connection with its use CAUTION To avoid personal injury while servicing this unit disconnect power before servicing If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position and properly faste...

Page 3: ... Front Panel 22 G E P r o f i l e W a s h e r N e w F e a t u r e s 5 G E P r o f i l e W a s h e r W a r r a n t y 4 Heater Assembly 36 Inverter 37 38 39 I n v e r t e r B o a r d 10 Line Filter 18 19 Motor Assembly 40 41 42 Power Board Assembly 28 29 P o w e r S u p p l y B o a r d r e a r c o v e r o f f 12 P o w e r S u p p l y B o a r d r e a r c o v e r o n 11 Pump 35 Schematic 68 Service Te...

Page 4: ...panel if they should rust under operating conditions During this additional three year limited warranty you will be responsible for any labor or related service costs Second through Tenth Year From the date of the original purchase The outer tub and driven pulley if any of these parts should fail due to a defect in materials or workmanship During this additional eight year limited warranty you wil...

Page 5: ...unication with Dryer Internal harness and connector for sending cycle information to Dryer Higher Spin Speed Minimum 1300 RPM Bulk Dispense Ready All units with built in tubing and wiring connection located on rear of unit ready for future Bulk Dispenser Module program Tall Pedestal Option 14 Tall Pedestal with Drawer for more storage space Improved Dispenser GE Profile Washer New Features CONFIDE...

Page 6: ...the door open the access door 2 Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor It is normal to catch about a cup of water when the filter is removed 3 Turn the pump filter counterclockwise and remove the filter 4 Clean the debris from the filter 5 Replace the filter and turn clockwise to the marked position 6 Close the acc...

Page 7: ...7 Component Locator Views Top View CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 8: ...8 Front View CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 9: ...9 Circuit Board Connections Control Board Input from Power Board VFD Vacuum Fluorescent Display CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 10: ...10 Inverter Board CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 11: ...ergent and softener level sensors J7 Pressure switch foam main and overflow switches J5 7V and 12V to UI LIN bus ground to UI and inverter Ezlink tx tx and 5V to inverter J4 Door lock and unlock solenoids dispenser motor hot and cold water valves water pump J3 Softener pump detergent pump motors J2 L1 output to inverter door lock switch heater and power filter J1 CONFIDENTIAL AND PROPRIETARY INFOR...

Page 12: ...12 Power Supply Board rear cover off CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 13: ...ull the dispenser out to the stop position Press down on the lock tab Pull the dispenser out 3 Remove the 2 Phillips head screws from the control panel dispenser recess 4 Remove the 3 7 mm hex head screws that attach the top of the control panel to the control panel brace CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 14: ...ce 6 Lift the panel from the cabinet 7 Disconnect the wire harness from the control panel Note When installing the control panel place the panel pin in the locator hole in the top right side of the front panel before engaging the tab CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 15: ...tly selected cycle The door is locked Run A cycle is selected with the appropriate load selections and options LEDs and VFD on the front panel are on The door is unlocked The control board is ready to take user input to either modify cycle selections or start a selected cycle Standby No cycle is selected All LEDs VFD on front panel load selections and options are off The door is unlocked The contr...

Page 16: ...s and may require some effort to remove 2 Remove the knob by pulling it straight out 3 Remove the 4 6 mm hex head screws that hold the control board assembly to the control panel 4 Remove the control board assembly from the control panel 5 Remove the cycle selection buttons CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 17: ...rol panel See 1 Control Panel 2 Disconnect the wire harness from the VFD 3 Press the 2 tabs that hold the VFD to the control panel lift the VFD and remove it from the 2 guides at the bottom CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 18: ...t by heat or a power surge The filter resistance should be approximately 0 Ω between the black top wire terminals and 0 Ω between the white bottom wire terminals To remove the line filter 1 Remove the single black top and single white bottom wires 2 Disconnect the wire harness by pressing the tab and pulling outward Note The ground wires attached to the line filter use releasing locking tabs ELECT...

Page 19: ...ing tab on each terminal and remove the 2 ground wires 4 Remove the 2 7 mm hex head screws that hold the filter to the frame 5 Move the filter to the right CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 20: ...foam switch is open Water temperature is above 130 F 54 C Wash basket is rotating Specific failures associated with the door lock can initiate error codes E11 thru E13 and E28 See Service Test Mode The door lock is held to the front panel with 3 Phillips head screws The door lock is accessed from the front of the washer when the right side of the gasket is partially pulled back CONFIDENTIAL AND PR...

Page 21: ...location and expand it to clear the gasket 3 Remove the spring and wire from the gasket 4 Pull the right side of the gasket away from the front panel 5 Pull the door lock to the opening and remove the 3 wire harnesses Note The door latch is solenoid activated It can remain locked after power is removed CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 22: ...To remove the front panel 1 Remove the control panel See Control Panel 2 Remove the service panel See Service Panel 3 Open the door Remove the 3 Phillips head screws that hold the door lock to the front panel See Door Lock 4 Remove the spring and wire from the gasket See Door Lock 5 Position the gasket behind the front panel door opening Close the door 6 Remove the four 7 mm hex head and 2 Phillip...

Page 23: ...prays a controlled jet of water into the proper compartment at the correct time The water diverter movement is provided by a motor driven cam located on the dispenser tank The diverter motor and water valve are operated by the control board At the start of a cycle after the wake up routine is completed the dispenser always moves into position before fill takes place Dispenser Tank Position Dispens...

Page 24: ...the wiring harness from the diverter motor unless replacing the motor assembly The motor assembly has a special locking connector and the wiring harness will not stay reconnected if removed and reinstalled on the same motor To remove the dispenser assembly 1 Remove the top and control panels See 1 Top and Control Panels 2 Remove the gasket inlet hose from the clip attached to the dispenser CONFIDE...

Page 25: ...spenser 5 Remove the water inlet tub vent and bulk dispenser inlet hoses from the dispenser Note The water inlet tub vent and bulk dispenser inlet hoses are difficult to remove a Squeeze each clamp and slide it back b Carefully break each hose loose by inserting a small fl at blade screwdriver under the hose to break the seal c Remove the hoses CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBL...

Page 26: ...the dispenser motor can initiate error codes E38 E39 and E62 See Service Test Mode To remove the dispenser motor Access the dispenser assembly See Dispenser Assembly Caution Lock tabs on the dispenser motor wiring harnesses are fragile Tab breakage can occur if excessive release pressure is applied Note In the following step it can be helpful to insert a small flat blade screwdriver as shown to re...

Page 27: ...spenser motor Harness Removal 2 Remove the 2 Phillips head screws that attach the motor and gasket inlet hose clip to the dispenser tank See Dispenser Assembly 3 Lift the dispenser motor vertically from the dispenser tank CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 28: ...anel Note The power supply assembly is attached to the control bracket with a 6 mm hex head screw and 2 tabs and attached to the right side top brace with 1 locking tab 2 Remove the 6 mm hex head screw that attaches the power supply to the control bracket CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 29: ...e locking tab away from the right side top brace while pulling the power supply up and towards the rear of the washer 4 Invert the power board 5 Disconnect the wire harnesses from the power board assembly CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 30: ... in the air chamber As the water level rises the air pressure in the air chamber increases The increased pressure operates the 3 internal switches The washer has overflow protection and will automatically pump out regardless of whether the washer is on or off as long as the unit is plugged in This action supersedes all other commands The 3 internal switches are identified as foam main and overflow...

Page 31: ...d Closed Open Overflow Open Closed Open Main Open Open Open Foam Open Open Closed Empty Overflow Main Foam Switch Position Level 32 34 31 11 12 22 24 21 CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 32: ...ted and or when the load absorbs water the tumbling will pause Fill will continue until the main water level is reached Adaptive fill the main switch closes and main wash tumbling begins Water Levels The foam water level measured behind the baffle is approximately 1 3 4 inches deep and approximately 1 inch deep measured at the bottom center of the wash basket Foam Water Level The main water level ...

Page 33: ...will occur at this water level Operation of the water level control can be checked by using service test mode t09 See Service Test Mode Specific failures associated with the water level control can initiate error codes E6 and E14 See Service Test Mode Overflow Water Level CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 34: ... by a single 6 mm hex head screw It is only available as a complete assembly Each solenoid coil has an approximate resistance value of 1 1K Ω Operation of the water valve can be checked by using service test modes t11 and t12 See Service Test Mode Specific failures associated with the water valve can initiate error code E7 See Service Test Mode Outlet Hose CONFIDENTIAL AND PROPRIETARY INFORMATION ...

Page 35: ... Overflow protection The pump is capable of eliminating 17 gallons 64 liters per minute Recommended minimum standpipe diameter is 1 1 4 inches Standpipe maximum height is 96 inches measured from the floor at the washer location The pump motor has an approximate resistance value of 10 6 Ω Operation of the pump can be checked by using service test mode t08 See Service Test Mode Specific failures ass...

Page 36: ...zes the rubber gasket between 2 mounting plates to seal the heater assembly to the opening of the tub The hex nut is set from the factory at 31 in lbs of torque Operation of the heater assembly can be checked by using service test mode t10 See Service Test Mode Specific failures associated with the heater assembly can initiate error codes E4 and E5 See Service Test Mode Heating Element Specificati...

Page 37: ...the motor correctly requires a supply voltage of 120 VAC DC input from the control board and the three motor windings intact To check the inverter 1 Remove the service panel See 1 Service Panel 2 Press the 4 tabs inward and remove the junction box cover 3 Enter test mode t04 t13 or t14 4 Check for 120 VAC between the blue and red wires at the AC input harness Note The 120 VAC inverter supply volta...

Page 38: ...te If the inverter overheats the washer will stop for 5 minutes Note The motor wire harness is soldered to the inverter Any fault in the inverter or motor wire harness requires inverter replacement The motor ground wire connector utilizes a releasing locking tab ELECTRICAL TERMINAL RELEASE LOCKING TAB CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 39: ...ve the plastic wire tie that holds the motor wiring in place 7 Remove the single Phillips head screw that holds the right front leg of the inverter to the base pan 8 Slide the inverter rearward to clear the guides that hold the rear of the inverter to the chassis 9 Remove the inverter through the enlarged opening on the left side of the front frame 4 Disconnect the motor wire harness CONFIDENTIAL ...

Page 40: ...heck the motor assembly Method A 1 Remove the service panel See Service Panel 2 Disconnect the motor wire harness On the motor plug check for an approximate resistance value of 6 ohms between any two of the three wires Blue to white 6 Ω Blue to red 6 Ω White to red 6 Ω The sensor has a resistance value of approximately 118 Ω between the two orange wires Operation of the motor assembly can be check...

Page 41: ...ront leg of the inverter to the base pan 3 Slide the inverter rearward to clear the guides that hold the rear of the inverter to the base pan 4 Position the inverter to access the inverter board 5 On the inverter board check for an approximate resistance value of 6 ohms between any two of the three terminals A to B Blue to white 6 Ω A to C Blue to red 6 Ω B to C White to red 6 Ω CONFIDENTIAL AND P...

Page 42: ... can be checked at the power board assembly Check for a resistance value of approximately 118 Ω resistance between the 2 yellow wires located on the wire harness located at J79 CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 43: ... screws and 3 tabs located on the inside 1 Remove the 2 Phillips head screws 2 Lift the right side of the hinge cover and slide it to the right 3 Remove the 2 Phillips head screws that hold the door to the hinge door plate CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 44: ...0 Phillips head screws that hold the door cover and door strike to the door frame 5 Lift and unsnap the door cover from the door frame 6 Lift the door glass out of the door frame 7 Remove the 9 Phillips head screws that attach the protect cover and ring to the door frame CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 45: ...ont 8 Lift and remove the protect cover and ring Note The door handle and door frame are replaced as an assembly Part WH46X10210 CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 46: ...e door hinge plate Note It may be helpful to drive the hinge pin upward using a punch 3 Remove the 3 Phillips head screws that hold the door hinge to the front panel 4 Remove the gasket from the front panel 5 Push and fold the left side of the gasket inside the wash basket CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 47: ...o free it from the front panel 6 Push the tub assembly back while pressing the hinge arm inward and carefully remove the door hinge through the opening Note When installing the hinge it may be necessary to strike the top of the hinge as shown to fully engage the 3 tabs on the rear of the front cover and to align the 3 screw holes in front CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DIS...

Page 48: ...r cylinder by hand to remove Stress may result in the damper developing noise at a later date 1 Remove the service panel 2 Rotate the gray upper bushing a quarter turn clockwise as viewed from the top using a 6 in adjustable crescent wrench with a jaw opening of approximately 7 8 inch 3 Compress and remove the damper from the slot in the outer tub CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR P...

Page 49: ...er 1 Insert and fully seat the pin that secures each damper to the chassis Note It may be helpful to tap the pins into the chassis with a small hammer 2 Extend and fully insert the damper into the slot in the outer tub 3 Rotate the gray upper bushing a quarter turn counterclockwise as viewed from the top using a 6 in adjustable crescent wrench with a jaw opening of approximately 7 8 inch Note Ensu...

Page 50: ...or testing can damage component connections The washer must be in idle mode blue screen is blank before entering the test mode Idle mode occurs when the washer has completed a cycle If the cycle is interrupted the washer will drain water when the power is re applied The water level switch must reset BEFORE the test mode can be entered If water remains in the washer manually drain the washer to res...

Page 51: ...2 Press EXTRA RINSE DELAY START EXTRA RINSE DELAY START A washer left in the test mode will exit the test mode and unlock the door after approximately 30 minutes To exit the test mode To enter the test mode CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 Service Test Mode for Magellan Washer Click here ...

Page 52: ...d as fast as possible Note No out of balance detection will be performed here so the washer will spin up regardless of the out of balance that is placed in the drum t04 Vibration Test Checks the software version t03 Version Information Checks for any error codes reported by the controls t02 Error Codes Allows changing the configuration of the control for different models t01 Configure UI User Inte...

Page 53: ...umbles i e Wash Cycle t13 Tumble Test Verifies cold water valve turns on off t12 Cold Water Test Verifies hot water valve turns on off t11 Hot Water Test Verifies that both the Thermistor and Heater work t10 Temp Heater Fills to all 3 levels then pumps out water t09 Water Level Sensor Test drain pump t08 Pump Test Description Test Mode CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLO...

Page 54: ...e No out of balance detection will be performed here so the washer will spin up regardless of any out of balance condition in the drum t18 AutoSpin Profile Verifies all the Smart Dispenser Sensors work t17 Bulk Sensors Test Verifies all the Smart Dispenser Pumps work t16 Bulk Pumps Test Verifies the dispenser motor works and can locate all 4 dispenser positions t15 Dispenser Test Description Test ...

Page 55: ...wer Spins up to 1300 rpm then goes back to service mode screen Enter Vibration Test t04 Returns to service mode screen Power Displays the current version of software Enter Version Info t03 Returns to service mode screen Power Clears highlighted error code from machine Start Pause Displays error codes Enter t02 Returns to service mode screen Power Displays configure UI Enter Configure UI t01 Sequen...

Page 56: ...Level Sensor t09 Interrupts draining and returns to service mode Power Begins running the drain pump Enter Pump Test t08 Returns to service mode screen Power Beep sounds as button is pressed Any Button but Power Begins testing Enter Key Continuity t07 Returns to service mode screen Power Lights up LEDs on the left side of UI and VFD then lights up the right side LEDs Enter UI Test t06 Sequence Ser...

Page 57: ... water Display shows Hot Water On Enter Drains and returns to service mode screen Power Displays baseline and current temperature Unit fi lls with water and gets heated Enter Temp Sensor and Heater t10 Drains and returns to service mode Power Fills to overflow level Display shows Normal Wash Level until fill is complete When overflow level is reached the pump begins to drain out the water Start co...

Page 58: ... Power Displays fabric softener and dispenser moves to position 3 Start Displays pre wash and dispenser moves to position 1 Enter Ramps down and returns to service mode screen Power Ramps up to 1300 rpm Start Ramps up to 1150 rpm Start Ramps up to 1050 rpm Start Displays estimated and current rpm Unit begins spinning at 410 rpm Enter Spin Test t14 Sequence Service Mode Test CONFIDENTIAL AND PROPRI...

Page 59: ... 410 Enter Auto Spin Profile t18 Returns to service mode screen Power Displays the status of Left Detergent Softener and Right Detergent Enter Bulk Sensors Test t17 Drains and returns to service mode screen Power Continues cycling through the bulk pumps Start Displays right det pump and begins priming Start Displays softener pump and begins priming Start Displays left detergent pump water fills an...

Page 60: ...ays left det primed status choose status yes lines primed or no lines not primed Enter Displays left detergent pump softener pump right detergent pump with one highlighted Enter Bulk Primed Status t20 Sequence Service Mode Test CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 61: ...Check integrity of wiring and connections between main control and Thermistor Assembly Using ohmmeter measure Thermistor resistance If outside expected range replace Thermistor Assembly IF ABOVE STEPS DO NOT CLEAR THE PROBLEM Replace the main control Water Temperature Sensor Problem E4 Thermistor Short E5 Thermistor Open Replace board as necessary Internal problem with UI or MC board E1 UI EEPROM ...

Page 62: ...250 ohms at room temp replace solenoid valve assembly IF ABOVE STEPS DO NOT CLEAR THE PROBLEM Replace solenoid valve assembly Fill Problem E7 Slow Fill Check integrity of wiring and connections between main control and Water Level Sensor Check integrity of Water Level Sensor replace if necessary Check drain system IF ABOVE STEPS DO NOT CLEAR THE PROBLEM Replace the main control Water Level Sensor ...

Page 63: ...9 Dispenser Motor Ensure pump strainer is clean and free of debris Check for obstruction inside the drain hose Check pump impeller blades and bearing if evidence of blade damage or seized bearings are present replace the pump Check the electrical connections at the pump motor and harness Measure pump motor resistance If outside range 9 14 ohms at room temp replace the pump Drain Problem E8 Drain S...

Page 64: ...Replace the main control Door Lock Assembly Problems E11 Door Lock E12 Door Unlock E13 Door Open E28 Unexpected Door Unlock Detected Check integrity of wiring and connections between main control and motor drive Clear error code and run a cycle If fault persists and reappears replace the Machine Control Communication Problem Between Machine Control and Motor Drive E10 Motor Communication Interface...

Page 65: ...tected No speed info present and bridge will be turned off immediately Motor will coast down Drive will preserve non zero speed info during the stop check stage E15 Open Circuit Check valve for any signs of leaks Check integrity of Water Level Sensor Replace if necessary Overflow level was reached E14 Overflow Error Action Description Error Code CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUB...

Page 66: ... all 4 shipping bolts have been properly removed Remove all foreign objects that may be lodged between inner and outer baskets Look for signs of seized bearing s on basket and drum motor Replace components as necessary Inspect condition and mounting of door gasket Replace and re mount as necessary Ensure inner basket drum can rotate freely IF ABOVE STEPS DO NOT CLEAR THE PROBLEM Replace motor driv...

Page 67: ...the fault and run the cycle If fault persists and reappears replace the Machine Control There is a problem with the Communication between the Machine Control and the User Interface Control E26 LIN Comm Fail Action Description Error Code CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

Page 68: ...68 CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE September 2008 ...

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