GE CHP9530*J series Technical Service Manual Download Page 36 | Manualshive

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Fault Codes

Fault Code

Description

Possible Fixes / Service Checks

SEt

Model number not programmed into UI

Program model number via service tools.

F10~F11

Problem with LED’s on user interface

Check Power. Replace UI Board.

F61

Cannot communicate with induction module
that powers left coils

Check wires connecting UI to induction

Tray. Replace UI. Replace induction Tray.

F62

Cannot communicate with Induction Module
that powers right coils

Check wires connecting UI to induction

Tray. Replace UI. Replace induction Tray.

F63

Cannot communicate with induction module
that powers right coils

Check wires connecting UI to induction

Tray. Replace UI. Replace induction Tray.

F70~F76

User Interface key fault

Clean UI. Cycle power. Replace UI Board.

FA0

Fan Harness(is) not connected

Check wires connecting UI to Induction

Tray. Check Fan, UI and induction Tray.

Replace fan.

FA1

Fan1 is not running at the correct Low speed Check wires connecting UI to Induction

Tray. Check Fan, UI and induction Tray.

Replace fan.

FA2

Fan1 is not running at the correct High
speed

Check wires connecting UI to Induction

Tray. Check Fan, UI and induction Tray.

Replace fan.

FA3

Fan2 is not running at the correct Low speed Check wires connecting UI to Induction

Tray. Check Fan, UI and induction Tray.

Replace fan.

FA4

Fan2 is not running at the correct High
speed

Check wires connecting UI to Induction

Tray. Check Fan, UI and induction Tray.

Replace fan.

FA5, FA9, FAA Bad coil thermistor reading

Check coil thermistor and induction Tray.
Replace coil.

FA6

Low or high line voltage

Check line voltage. Replace Induction Tray.

FA7

Missing line frequency

Check line voltage/frequency. Replace
Induction Tray.

FA8, FAB

Bad induction driver (IGBT)

Replace Induction Tray.

FAC

Induction microprocessor fault

Replace Induction Tray.

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Summary of Contents for CHP9530*J series

Page 1: ...tops Technical Service Guide November 2015 GE Appliances 36 Radiant Cooktops JP3536_J JP5036_J PP7036_J PP9036_J CP9536_J ZEU36R_J 30 Radiant Cooktops JP3030_J JP3530_J JP5030_J PP7030_J PP9030_J CP9530_J ZEU30R_J 30 Induction Cooktops PHP9030_J CHP9530_J ZHU30R_J 36 Induction Cooktops PHP9036_J CHP9536_J ZHU36R_J ...

Page 2: ...NG To avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original positi...

Page 3: ...ing Electronic Control Cooktop Elements 16 Service Mode for Electronic Control Cooktop 18 Induction Cooktop Features 21 Normal Operating Sounds 23 PHP Model Features 24 ZHU Model Features 25 30 Induction Component View 30 36 Induction Component View 31 Induction Component Access 32 Service Notes Induction Cooktop 34 Fault Codes 36 Wiring Diagram 37 Q QLWH 6ZLWFK 5DGLDQW RRNWRS HDWXUHV 38 Q QLWH 6Z...

Page 4: ...hoes for all repairs Steel Toed Work Boot Electrically Rated Glove and Dyneema Cut Resistant Glove Keeper Dyneema Cut Resistant Glove Plano Type Safety Glasses Prescription Safety Glasses Safety Glasses must be ANSI Z87 1 2003 compliant Brazing Glasses Cut Resistant Sleeve s Step 1 Plan and Prepare Step 4 Apply LOTO device and lock Step 2 Shut down the appliance Step 5 Control discharge stored ene...

Page 5: ...king The Precision Cooking Probe communicates with the control board via the Bluetooth module to maintain proper temperature for Sous Vide cooling French for under vacuum Sous vide is a method of cooking in which food is sealed in an FDA approved airtight plastic bag and then placed in a temperature regulated water bath The food is cooked much longer than traditional cooking times at temperatures ...

Page 6: ... types of keypads The Slew control has and pads with a single digit display for each element The Horseshoe control has and pads with a sweeping display for each element Introduction continued Slew Control View Horseshoe Control View ...

Page 7: ...et M 27 Drop in N Hood non vented P Cooktop S Slide in R Wall Oven 24 Cabinet T Wall Oven 30 Cabinet V Hood vented X Accessory Feature Package Designates features The higher the number the more features Indicator for Engineering and Product Service Only Model Year Designator Product Color SS Stainless ES Slate SA Silver WW White on white or true white CC Bisque on bisque or true bisque BB Black on...

Page 8: ...element 8 5 Dual 2200 watt element Sync Burners Controls two 7 elements simultaneously to evenly heat large cookware or griddle Multi element Timer Individual timer for each element Control Lock capability Protects against unintended activation Custom settings Red LED display with black glass surface and stainless steel trim Hot surface indicator lights ...

Page 9: ...Access 1 Disconnect power to the cooktop 2 Carefully remove the cooktop from the installation and lay the glass side down on a protected surface To Access the Power Supply Board 1 Remove four 1 4 in hex head screws from the power supply cover ...

Page 10: ...move six 1 4 in hex head screws and separate the board from the cooktop 3 The display board has a small connector that mates with the board mounted to the glass The board can be removed without removing the complete cooktop bottom by accessing as shown on the previous page ...

Page 11: ... 11 To Access the Relay Board 1 5HPRYH YH LQ KH KHDG VFUHZV IURP WKH UHOD ERDUG FRYHU Relay Board ...

Page 12: ... 12 Wiring Diagram Electronic Control ...

Page 13: ... 13 Schematic Electronic Control ...

Page 14: ...lay the glass side down on a protected surface 3 5HPRYH YH LQ KH KHDG VFUHZV IURP WKH UHOD ERDUG FRYHU 4 Check the resistance from J501 pin 1 grey black to J501 pin 3 grey It should measure approximately 76 ohms 5 To check the thermal limit switch from the relay board check the resistance from J501 pin 1 grey black to grey wire on K516 terminal It should measure approximately 32 ohms Location of t...

Page 15: ...ndicators get a signal from the main control board On these models if the touch board needs to be replaced the glass cooktop must be replaced The touch board and glass cooktop are a single assembly The display board and its light guide may be removed from the touch board and installed on the new assembly ...

Page 16: ...from the power supply board and one from the RJ45 connector Set the assembly aside 6 5HPRYH YH LQ KH KHDG VFUHZV IURP WKH relay board cover 7 Disconnect the three multi pin connectors and both sets of L1 and L2 wires 8 Remove the bottom cover and feed the harnesses through the grommet 9 Remove the bottom cover and place back into the installation opening 10 Remove the insulation 11 Remove four 1 4...

Page 17: ... 17 13 Large elements also have a bracket that secures with one 1 4 in screw ...

Page 18: ...dashes appear showing the end of the codes If no active faults exist only dashes will be shown with each press OO 2ȹ Pressing and holding for 5 seconds will clear the Fault Code that is currently displayed Left Front Turns on all the LEDs for 5 seconds Left Front Exit Service Mode Right Front Display main board software version Right Front Display Induction board 1 software version Right Rear Disp...

Page 19: ...lace Display Board under Touch Board F7x User Interface UI Button Matrix Error Replace Touch Board F82 User Interface UI Microprocessor Error Replace Display Board under Touch Board Machine Control MC Fault Code Issue Description Possible Fixes F6x UI cannot communicate with Machine Control Check wires connecting UI to MC Replace Machine Control Replace Display Board under Touch Board F81 Machine ...

Page 20: ...e Timer Select or Time Start on models where this key is available for 7 seconds to store the model code in the control 5 The control will restart and operate normally Model Code Description CHP9530xxxx AA1 30 Induction Café Blue ZHU30Rxxxx AF1 30 Induction Mgm White CHP9536xxxx AA2 36 Induction Café Blue ZHU36Rxxxx AF2 36 Induction Mgm Blue PP9030xxxx AC1 5DGLDQW 3UR OH 5HG ZEU30Rxxxx AE1 30 Radi...

Page 21: ...lement Slide touch controls Sync Burners Controls two 7 elements simultaneously to evenly heat large cookware or griddle Stainless Steel Clad Aluminum Griddle LJKWZHLJKW JULGGOH WDLORUHG WR W Sync Burners Melt setting Gently melt delicate foods Multi element timer Individual timer for each element ...

Page 22: ...ontents of the pan are therefore heated more TXLFNO WKDQ WKH ZRXOG EH LI KHDWHG E D JDV ÀDPH or a traditional radiant heating element By heating only the bottom of the pan the surrounding surface remains cooler than with traditional cooktops Features Easy Cleanability Cooktop cleaning is easier since spills and splatters do not burn on the cooktop which is about 500 F vs 1200 F for radiant Control...

Page 23: ...ow whistle or intermittent hum These noises can be reduced or eliminated by lowering or raising the power level settings of one or both of the elements Pans that completely cover the element ring will produce less noise A low humming noise is normal particularly on high settings Sounds That May Be Heard A slight buzz may be heard when cooking with Hi mode This is normal The sound depends on the ty...

Page 24: ...PHP Model Features User Interface Controls 30 wide cooktop 2 3 6 4 8 7 5 1 1 Cooking Element s 2 OHPHQW 2Q 2Ⱥ 3 Sync Burners 4 OO 2Ⱥ 5 Lock 6 7LPHU 2Q 2Ⱥ 7 Display 8 Start Timer User Interface SLEW Control ...

Page 25: ... 25 ZHU Model Features 2 3 7 4 6 5 1 ZHU36 36 Induction Cooktop 1 Cooking Element s 2 Power Level Arc 3 Sync Burners 4 OO 2Ⱥ 5 Lock 6 Timer Select 7 Display User Interface HORSESHOE Control ...

Page 26: ...itchen Timer To Turn On Touch the Timer Select pad Touch the up or down v arrows to choose the desired number of minutes The timer automatically starts 3 seconds after pad is touched The ON LED will appear automatically when the timer is set 7R 7XUQ 2ȹ Hold the Timer Select pad for 3 seconds to cancel the timer The alarm will sound continuously when time is XS XQWLO WKH XVHU WXUQV WKH WLPHU RȺ NOT...

Page 27: ...the graphics to the desired power level or 2 Touch Anywhere along the gray arc or 3 Touch the or pads to adjust the power level or 4 Shortcut to Hi Immediately after turning cooktop on touch the pad or 5 Shortcut to Low Immediately after turning cooktop on touch the pad NOTE There is no sensor on the LED 7XUQ XUQHU V 2ȹ 7RXFK WKH 2Q 2Ⱥ SDG IRU DQ LQGLYLGXDO EXUQHU RU touch the OO 2ȹ pad LED Lights...

Page 28: ...ings C01 Factory Reset Clears customized settings and restores defaults C02 Custom settings activated Not visible unless any other custom setting is selected Automatically on when any other custom setting is selected Not selectable by user C1 Control Lock C11 Standard Lock i e Only on when lock button pressed for 3 seconds If using a timer Control Lock is unavailable C12 Auto Lock i e Engages afte...

Page 29: ...e cooking Never place or store any items on the griddle even when it is not in use The griddle can become heated when using the surrounding surface cooktops Avoid using metal utensils with sharp points or rough edges which might damage the griddle Do not cut foods on the griddle Do not use cookware as a storage container for food or oil Permanent staining and or craze lines could result The griddl...

Page 30: ...fle Bracket Hold Down 2x Gasket Bottom Control assembly with boards Housing RJ45 Board RJ45 Connector Board Filter Gasket Fan Blower Centrifugal 12V Insulation Induction Element Induction 4X Board ASM Display Board Generator ASM Right Board Generator ASM Left Filter and generator boards come as a complete Control assembly Fan will have to be transferred ...

Page 31: ...on Element Induction 5X Board ASM Display Blower Centrifugal 12V Right Blower Centrifugal 12V Left Board Generator ASM Right Board Generator ASM 2X Left Gasket Fan Left Board Filter Right Board Filter Left Control assembly Right with boards Control assembly Left with boards Gasket Fan Right Gasket Bottom Right Gasket Bottom Left Enclosure Fan Right Enclosure Fan Left Filter and generator boards co...

Page 32: ...3 Remove T20 screws from the perimeter 4 Raise the bottom cover about six inches and disconnect the two L1 L2 and ground wires from the module 5 Disconnect the RJ45 harness connector 6 Remove the bottom cover and set back into installation opening 7 Remove 1 4 in hex head screws from the perimeter cooktop frame 8 Set the induction module back into the bottom cover ...

Page 33: ... in hex head screws from each induction element Slightly rotate the elements from under the tabs When reinstalling the elements note the location of the notch and locating tab Loosen don t remove the two 1 4 in hex head screws for each element wire and disconnect the two pin thermal sensor connector for each element NOTE It is not necessary to remove the wire tie on the element unless it is being ...

Page 34: ...with the Display board on PHP or JP models the processor is part of the board mounted to the glass cooktop and the cooktop will have to be replaced Hot surface indicators are part of the display board On Induction models there is a cover for access to the house L1 and L2 supply lines If the cooktop is dead remove the two 1 4 in hex head screws from the cover and carefully check between the red and...

Page 35: ...ess and hold the Timer Select or Timer Start on models where this key is available for 7 seconds to store this model number in the control 5 The control should restart and operate normally MODEL SELECTIONS FOR 36 INDUCTION Service Model Index Model Description AA2 CHP9536xxxx 36 Induction Café Blue AF2 ZHU36Rxxxx 36 Induction Monogram White C2 PHP9036xxxx 36 QGXFWLRQ 3UR OH MODEL SELECTIONS FOR 30...

Page 36: ...nnecting UI to Induction Tray Check Fan UI and induction Tray Replace fan FA1 Fan1 is not running at the correct Low speed Check wires connecting UI to Induction Tray Check Fan UI and induction Tray Replace fan FA2 Fan1 is not running at the correct High speed Check wires connecting UI to Induction Tray Check Fan UI and induction Tray Replace fan FA3 Fan2 is not running at the correct Low speed Ch...

Page 37: ...3 4 BOARD ID BOARD ID 2 00 1BK 2BK GEN BOARD LT J502 229C6361G001 DISPLAY BOARD 1 2 3 4 BOARD ID BOARD ID 1 25 1BK 1 25 2BK GEN BOARD RT J502 C7 4BK 1 25 3BK BOARD ID 229C6361G002 RR THERMISTOR RF THERMISTOR LR LF RF RR L1 L1 GND L2 L2 GDT FILTER BOARD ...

Page 38: ...simultaneously to evenly heat large cookware or griddle Stainless Steel Clad Aluminum Griddle LJKWZHLJKW JULGGOH WDLORUHG WR W Sync Burners Keep Warm Setting Keeps food warm with GE s lowest heat setting Control Lock capability Protects against unintended activation Blue LED backlit knobs Hot surface indicator lights Q QLWH 6ZLWFK 5DGLDQW RRNWRS HDWXUHV ...

Page 39: ...PSRQHQW FFHVV 1 Remove power to the cooktop 2 Carefully remove the cooktop from the installation and lay glass side down on protected surface 127 5HPRYH WKH NQREV LI DFFHVV WR WKH LQ QLWH heat switches is necessary and use caution as the weight of the cooktop will be resting on the switch shafts 7R FFHVV WKH LULQJ RI WKH Q QLWH 6ZLWFKHV 1 Remove the four 1 4 in hex head screws from the cover ...

Page 40: ...h one 1 4 in screw 2 Disconnect two multi pin connectors and two L1 and two L2 wire connectors 3 Remove the perimeter screws 4 Raise the bottom cover and slide the connectors through the rubber grommet on the cover 5 Set the bottom cover back into the installation opening 6 Remove the insulation 7 Remove four 1 4 in hex head screws from the insulation cover ...

Page 41: ...ket to access the display and the neon indicators NOTE Grommets shown below are pushed through the glass cooktop On parts look up the grommets are shown between the bracket and display 3 The LED Boards and housing assembly clip over the switch plate and also support the neon indicators 4 To remove the LED assembly each neon indicator has to be released with a small screwdriver 5 With the assembly ...

Page 42: ... 42 Q QLWH 6ZLWFK 6FKHPDWLF ...

Page 43: ... 43 Q QLWH 6ZLWFK Wiring Diagram ...

Page 44: ... 44 Accessories Parts Griddle JXGRIDL1 Sous Vide Kit JXSOUSV1 Stainless Steel Cleaner and Polisher PM10X311 ...

Page 45: ...p 20 33 Infinite Switch Component Access 38 Infinite Switch Schematic 41 Infinite Switch Wiring Diagram 42 K Kitchen Timer 25 L LED Display 40 M Model Code 19 34 N Noise 22 P Power Sharing 25 Power Supply Board 8 Precision Cooking Probe 4 Proof 45 R Radiant Element Access 38 S Schematic Electronic Control 12 Index Service Notes 14 33 Sous Vide 4 43 Sync Burners 7 20 23 24 37 U User Interface 18 19...

Page 46: ...rranty GE will also provide free of charge all labor and in home service to replace the defective part Servicing your appliance may require the use of the onboard data port for diagnostics This gives a GE Factory Service technician the ability to quickly diagnose any issues with your appliance and helps GE improve its products by providing GE with information on your appliance If you do not want y...

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