49-5000629 Rev. 0
9
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Dehumidifier does not
start
The dehumidifier is unplugged.
Makes sure the dehumidifier’s plug is pushed
completely into the outlet.
The fuse is blown/circuit breaker
is tripped.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
Dehumidifier has reached its set
humidity level or bucket is full.
The dehumidifier automatically turns off when either
condition occurs. Change to a lower setting or empty
the bucket and replace properly.
Bucket is not in the proper
position.
The bucket must be in place and securely seated for
the dehumidifier to operate.
Power Failure.
There is a protective time delay (up to 3 minutes) to
prevent tripping of the compressor overload. For this
reason, the unit may not start normal dehumidification
for 3 minutes after it turned back on.
Dehumidifier does not dry
the air as it should
Did not allow enough time to
remove the moisture.
When first installed, allow at least 24 hours to maintain
the desired dryness.
Airflow is restricted.
Make sure there are no curtains, blinds or furniture
blocking the top or back of the dehumidifier. See the
Choosing a Location section.
Dirty Filter
See the Care and Cleaning section.
The Humidity Control may not be
set low enough.
For drier air, press the
ź
pad and set to a lower
percent value (%) or at the Nonstop setting for
maximum dehumidification.
Doors and windows may not be
closed tightly.
Check that all doors, windows and other openings are
securely closed.
Clothes dryer may be blowing
moisure-laden air into the room.
Install the dehumidifier away from the dyer. The dryer
should be vented to the outside.
Room temperature is too low.
Moisture removal is best at higher room temperatures.
Lower room temperatures will reduce the moisture
removal rate. Models are designed to be operated at
temperatures above 41°F (5°C).
Dehumidifier runs too
much
Area to be dehumidified is too
large.
The capacity of your dehumidifier may not be
adequate.
Doors and windows are open.
Close all doors and windows to the outside.
Frost appears on the coils
Room temperature is below 41
°
F
(5
°
C)
Please operate unit at temperatures above 41 F (5 C).
Frost will usually disappear within 60 minutes. Under
certain conditions, frost may appear on the coils of
your dehumidifier at temperatures above 41°F (5°C).
This is normal and frost will usually disappear within 60
minutes. See the Automatic Defrost section.
Fan noise
Air is moving through the
dehumidifier.
This is normal.
Water on floor
Hose connection may be loose.
Check the hose connection. See the Removing
Collected Water section.
Intended to use the bucket to
collect water, but a hose was
attached.
Disconnect the hose if using a bucket to collect water.
See the Removing Collected Water section.
Bucket Full LED light
flashing and alarm sounds
while drain hose is
connected.
Drain hose not tight on fitting.
Check drain hose connection.
Drain hose is kinked.
Ensure the drain hose is pointed straight down to the
floor and is not kinked in anyway.
