GE Security DIGIA II - User Manual Download Page 39 | Manualshive

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This chapter provides information to help you contact technical support in case
you need assistance with your GE equipment.

In this chapter:

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Troubleshooting your Digia II

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contacting technical support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Online publication library

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 4

Troubleshooting, maintenance,
support

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Summary of Contents for DIGIA II -

Page 1: ...Digia II User Manual...

Page 2: ...he software or if already installed immediately cease all use of the software and promptly uninstall all components of the software 1 License In this Agreement you the purchaser of the rights granted...

Page 3: ...in the sole discretion of GE Security To obtain a repair or replacement of nonconforming Software contact GE Security Customer Service toll free at 888 GESECURity or online at www gesecurity com duri...

Page 4: ...lete and exclusive statement of the agreement between you and GE Security and supersedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of t...

Page 5: ...Chapter 3 Setup 9 Main menu 10 Camera 11 Record 12 Schedule 13 Alarms 15 Network 16 Display 19 System 20 Information 22 Search 24 Export 26 Enter and directional buttons 27 Shuffle camera views 27 Fre...

Page 6: ...Digia II User Manual vi...

Page 7: ...ublication library on page 8 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware insta...

Page 8: ...Digia II User Manual viii...

Page 9: ...an overview of your Digia II including things you need to know to begin configuring and using your Digia II In this chapter Product overview 2 Features 2 Front panel 2 Back panel 3 Monitor display 4 C...

Page 10: ...chiving of video and remote viewer through USB port Front panel Figure 1 shows the front of the Digia II Figure 1 Digia II front panel A F REV Fast reverse or rewind and also starts or increases rever...

Page 11: ...e the enter and directional buttons in combination to move the camera displays to different locations onscreen freeze live video or zoom in on live video See Enter and directional buttons on page 27 f...

Page 12: ...nnections Connect alarms here H Audio in out Connect speakers and or microphone here I 19 VDC power connector Connect the power source here A Channel tag Indicates the channel name B Event signal Smal...

Page 13: ...l playback speed means normal reverse playback speed x N means N times fast playback speed x N means N times fast reverse playback speed means forward slowmotion playback means reverse slowmotion play...

Page 14: ...Digia II User Manual 6...

Page 15: ...This chapter provides the steps to begin installing your Digia II In this chapter Installation 8 Chapter 2 Installation...

Page 16: ...triggered from 1 to 60 seconds in duration Normally closed NC where the relay contact is in a closed state When the contact is open an alarm is triggered from 1 to 60 seconds in duration NO trans wher...

Page 17: ...main menu In this chapter Main menu 10 Camera 11 Record 12 Schedule 13 Alarms 15 Network 16 Display 19 System 20 Information 22 Search 24 Export 26 Enter and directional buttons 27 Shuffle camera view...

Page 18: ...1234 Note If you log on with a user passcode you will only be able to access the Display and Information menus and the search and export features All other menus and features will be inaccessible Use...

Page 19: ...st Check sequence list to include this camera in the sequence list Dwell time Set the dwell time between 1 and 99 seconds Brightness Set the brightness level for this camera Default is 50 Contrast Set...

Page 20: ...om CIF 2CIF and D1 4CIF Pre alarm Check this box to record prealarm video Audio Check this box to record audio Auto delete mode Choose the interval at which to automatically delete footage Choose disa...

Page 21: ...menu Menu item Description The list of schedules in numerical order Schedule Choose from Disable Weekday Weekend Daily and Monday through Friday Start Set the start time End Set the end time Digia II...

Page 22: ...8 Camera schedule Table 4 Camera schedule submenu Menu item Description IPS Set between 0 and 3 QL Set between 1 and 6 Digia II Menu Schedule Camera 1 1 2 3 4 5 6 7 8 Schedule Disable Disable Disable...

Page 23: ...II to send an e mail to a predetermined e mail address when the alarm is triggered Video loss Check this box if you want this alarm triggered when video is lost Motion detection Choose between Disabl...

Page 24: ...and DHCP DHCP will assign values to the IP subnet gateway and DNS server values automatically IP The IP address of the unit If you choose static as a network type you can set the IP address by highlig...

Page 25: ...r Enter the SMTP server address for your mail server SMTP port Default is 00025 Authentication Check this box if your mail server requires authentication User name Enter the user name for the SMTP ser...

Page 26: ...see those websites for more information User Enter the user name of the DDNS account Password Enter the password of the DDNS account Record ID A record ID that your DDNS service may provide for you F...

Page 27: ...timestamp the timestamp becomes a permanent part of the recording and cannot be removed from recorded video Sequence Check this box to enable sequencing Sequencing will automatically switch the live v...

Page 28: ...month that daylight saving time start Also choose between last 1st 2nd 3rd or 4th and then choose the day of the week it applies to From Set the hour and minute at which you would like the time to ch...

Page 29: ...criptions Language English OSD color Choose between white black red yellow magenta and cyan Load save setting Press Enter then up or down Select whether you d like to cancel the process load defaults...

Page 30: ...u Menu item Description DVR ID Enter a DVR ID Description Firmware version Displays your firmware version HDD size The size of the hard drive installed IP address The IP address of the unit MAC addres...

Page 31: ...Chapter 3 Setup 23 Record time From The date the unit started recording To Either the current date or the last date the unit was recording Table 12 Information submenu continued Menu item Description...

Page 32: ...s motion video loss or a system event associated with it by checking the checkbox next to your desired search criteria 6 Press Search again to start the search 7 If you have any search results they wi...

Page 33: ...you are finished viewing the video press the Search button to return to the Event list or press the Live button to return to live video Note When you are in the Event list page you must hit Menu to es...

Page 34: ...time of the recorded video that you want to export 8 Set the export type Choose from DGA AVI or DGA player 9 Highlight Start Export and press Enter to begin the export process The file will be created...

Page 35: ...r 4 x 4 display 2 Press Enter once Select should appear in your upper left video display Figure 19 Figure 19 Shuffle views 3 Use the directional buttons to move the Select to the video display you d l...

Page 36: ...ze or zoom in on live video If you d like to freeze your live video display or zoom in on the live video do the following 1 Press Display until you are showing only one channel of video You may also c...

Page 37: ...ter 3 Setup 29 Figure 22 Zoom in 4 Use the directional buttons to navigate through the zoomed in screen 5 Press Enter again to exit back to regular live video CH01 12 19 2006 TUE R01 01 FAN 10 39 32a...

Page 38: ...Digia II User Manual 30...

Page 39: ...tact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 32 Troubleshooting your Digia II 32 Contacting technical support 34 Online publication library...

Page 40: ...h room on the USB device The firmware upgrade process requires approximately 5 MB of free space I cannot record at 30 fps The unit supports up to 30 fps recording at D1 resolution 60 fps recording at...

Page 41: ...tion which will conserve hard disk space When motion is detected by a camera the DVR will record at a higher frame rate This will ensure a higher resolution during motion events playback The monitor d...

Page 42: ...o access the library go to our website at the following location http www gesecurity com In the Customer Support menu select the Resource Library link After you register and log on you may search thro...

Page 43: ...This appendix provides a list of the default settings for the Digia II In this appendix Defaults 36 Appendix A Defaults...

Page 44: ...amera settings Title CH ________ Recording mode Continuous FPS 1 Quality level 6 Covert Disabled Sequence list Enabled Brightness 50 Contrast 50 Saturation 50 Record settings Resolution 2CIF Pre alarm...

Page 45: ...oss Disabled Motion detection Disabled Motion sensitivity 7 Network settings Data port 00554 HTTP port 00080 Control port 01600 Client access Enabled Bandwidth savings 8192 KB Network type DHCP SMTP p...

Page 46: ...rmat MM DD YYYY Time format 12 HR Daylight savings Disabled Time sychronize Disabled Language English OSD color White Admin passcode 4444 User passcode 1234 Network passcode 33333333 Information DVR I...

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