GE Security CONCORD, User Manual

Page: 34 / 66

30
S
ECTION
20:
U
SING A
T
OUCHTONE
P
HONE TO
O
PERATE
Y
OUR
S
YSTEM
Your system may be equipped with a
phone module that allows system
operation from a Touchtone phone
on or off the premises.
The module contains a digital-voice
chip, enabling programmed text to be spoken
through the phone and/or broadcast through inte-
rior speakers. Except for custom words, the voice
will speak the text that appears on alphanumeric
touchpads in the system.
Phone Command Prefix
What distinguishes a call to the panel
from any other out-going or incoming
call is the use of the Phone Command
Prefix:
• In the case of on-site operation, if
the Phone Command Prefix is
dialed first, the panel pricks up its
ears and waits for a valid access
code or command.
• If the system is being accessed
remotely, the Phone Command
Prefix is used in conjunction with
the access code.
The prefix is usually
ƒ
, but can be changed to
‚
by the installer. If your prefix has been changed,
use
‚
as the first key you press instead of
ƒ
in the instructions on page 31.
Accessing the System from Off-site
To access the system from off-site, the system needs
to recognize two things about the call:
• The panel needs to recognize that it should
answer the phone.
• The panel needs to recognize that the code
entered has the authority to operate the system
from off-site.
When using a cellular phone to operate the system,
follow the off-site operating directions.
How the Panel Answers the Phone
When you call the panel, it needs to recognize that
it should answer the incoming call. This is accom-
plished by one of two methods:
• Ring-Hang-Ring method
• Twelve-Ring method
Ring-Hang-Ring Method. You can use this method
if there is no chance that an answering machine or
person will pick up the call on the first ring.
1. Call the panel. (In most cases this is the same
number as the regular phone.)
2. Let the phone ring once, then hang up.
3. Wait between 8 and 30 seconds, then call the
panel again. This time the panel will answer
(“System hello,”) on the first ring.
4. Enter
ƒ
(your designated Phone Command
Prefix).
5. Enter your access code.
6. You hear a short status message, such as,
“System is OK.”
7. Proceed with system commands.
Twelve-Ring. You can use this method if there is no
chance that an answering machine or person will
pick up the call before the twelfth ring.
1. Call the panel and let the phone ring. The
panel will answer “System hello,” after the
twelfth ring.
2. Enter
ƒ
(your designated Phone Command
Prefix).
3. Enter your access code.
4. You hear a short status message, such as,
“System is OK.”
5. Proceed with system commands.
Codes with Remote Access Capability
The ability to access the system from off-site is a
code attribute given by the installer.
Check the User Sheets in Appendix A to see which
access codes have the ability to operate the system
from off-site. You can have access code privileges
changed by contacting the installer.
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