89
O
THER PRINTER PROBLEMS
Some problems with printing may actually be problems with applications. Typical application
problems include:
•
A graphic appears on my screen, but when I print only the text shows
T
RY COPYING THE GRAPHIC TO A SEPARATE PAGE AND PRINT THAT PAGE ONLY
.
•
The quality of fonts is very poor
U
SUALLY A PROBLEM WITH
M
ACINTOSHES THAT ONLY HAVE SCREEN FONTS INSTALLED
;
INSTALL THE PRINTER FONTS
.
•
The computer crashes when I print a document
TRY PRINTING ANOTHER DOCUMENT FROM THAT APPLICATION
;
IF THIS PRINTS SUCCESSFULLY
,
THIS PROBABLY MEANS
THAT THE ORIGINAL DOCUMENT IS CORRUPT
. I
F NOT
,
TRY PRINTING FROM ANOTHER APPLICATION
;
IF THIS PRINTS
SUCCESSFULLY
,
THIS PROBABLY MEANS THAT THE ORIGINAL APPLICATION IS THE PROBLEM
.
You may have problems related to printer or system setup:
•
The printer is not listed as available
T
HE PRINTER MAY NOT BE ON LINE
,
THE PRINTER SOFTWARE IS NOT INSTALLED CORRECTLY
,
OR ANY NETWORK
CONNECTION TO THE PRINTER MAY BE HAVING PROBLEMS
.
P
ROBLEMS WITH THE PRINTER ITSELF
Typical problems which are directly related to the printer include:
•
The printer is not available
T
HERE
’
S PROBABLY SOME ERROR AT THE PRINTER
;
CHECK THE CONTROL PANEL TO MAKE SURE THAT THE PRINTER IS
ON LINE AND NOT DISPLAYING ANY ERROR MESSAGE
.
•
Output is gray rather than black, or there’s nothing on the page at all
T
HE TONER CARTRIDGE IS ALMOST EMPTY OR COMPLETELY EMPTY
.
•
Random areas of the page are blank, or have marks on them
O
FTEN THIS MEANS THAT THE TONER CARTRIDGE IS DAMAGED
;
TRY REPLACING IT
.
A more detailed trouble-shooting guide is on the Elite 12 Series CD-ROM.
