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CHAPTER

5

41

Troubleshooting

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Safety guidelines

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Try these steps first

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Error messages

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Internet and networking

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Power

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Display

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Printing

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Optical discs

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Memory card reader

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Mouse

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Keyboard

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Files

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Memory

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Audio

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Passwords

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Checking for device problems

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Recovering your system

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Technical support

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Summary of Contents for ZX2300

Page 1: ...REFERENCEGUIDE...

Page 2: ......

Page 3: ...ms 12 Connecting to a broadband modem or network 12 Starting your computer 13 Waking up your computer 13 Turning off your computer 14 Restarting rebooting your computer 15 Using the keyboard 16 Using...

Page 4: ...ard drive space 31 Deleting unnecessary files 32 Checking the hard drive for errors 33 Defragmenting the hard drive 34 Backing up files 35 Scheduling maintenance tasks 37 Moving from your old computer...

Page 5: ...blems 54 Recovering your system 55 Creating recovery discs 56 Recovering pre installed software and drivers 58 Returning your system to its factory condition 59 Technical support 62 Before calling Gat...

Page 6: ...Contents iv...

Page 7: ...CHAPTER1 1 About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information...

Page 8: ...detailed specifications Accessing the online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes...

Page 9: ...e Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD...

Page 10: ...CHAPTER 1 About This Reference 4...

Page 11: ...CHAPTER2 5 Checking Out Your Computer Front Right Back...

Page 12: ...to let others see who they are communicating with when making VoIP calls Display screen Also called Liquid Crystal Display LCD displays computer output Tounch Strip Access and control some of the han...

Page 13: ...be a CD recordable CD DVD or recordable DVD For more information about your drive see Identifying optical drive types on page 19 Keyboard For entering data into your computer Important Your computer...

Page 14: ...y card from a digital camera MP3 player PDA cellular telephone or other device into the memory card reader Microphone jack pink plug Plug a microphone into this jack MP3 jack blue plug MP3 Playback au...

Page 15: ...Secure your notebook to an object by connecting a Kensington cable lock to this slot Audio output jack Plug an line output to an amplifier or entertainment system into this jack for sound output Back...

Page 16: ...ide USB ports Plug USB Universal Serial Bus devices such as a USB printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on pag...

Page 17: ...necting to a broadband modem or network Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory car...

Page 18: ...ecting to a broadband modem or network You can connect your computer to a cable or DSL modem or to a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end o...

Page 19: ...rch for files For more information on using your computer s menus see Using Windows and Customizing Windows in your online User Guide Waking up your computer When you have not used your computer for s...

Page 20: ...wake your computer press a key on the keyboard or press the power button If the computer remains in Sleep mode press the power button To turn off your computer 1 Click Start then click Turn Off Compu...

Page 21: ...mputer 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens Click Restart Your computer turns off then turns on again OR Press CTRL ALT DELETE twice 2 If your computer doe...

Page 22: ...udio files and to adjust the volume Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Find Search R Run and E...

Page 23: ...movement on the computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons o...

Page 24: ...pad then continue moving the mouse Select an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start a progra...

Page 25: ...ter may contain one of the following drive types Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc s...

Page 26: ...o CDs and DVD R or DVD RW discs DVD R RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and DVD RW discs Double layer DVD...

Page 27: ...ecording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive copy or create data discs create music CDs create video DVDs and more...

Page 28: ...r cellular telephone Memory card types The memory card reader supports several memory card types To determine which types are supported by your card reader and the slots to use for each type of card e...

Page 29: ...rightness keys on the keyboard For more information see Using the keyboard on page 16 Adjusting the volume You can adjust volume using your speakers controls or the Windows volume controls You can als...

Page 30: ...support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an USB device for the first time...

Page 31: ...Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Managing hard drive space Scheduling maintenance tasks Moving from your ol...

Page 32: ...discs as soon as possible For instructions see Creating recovery discs on page 56 Maintenance task Weekly Monthly When needed Create system recovery discs As soon as possible one time only Check for v...

Page 33: ...ase can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is...

Page 34: ...y components Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components Your co...

Page 35: ...after it dries you may need to replace it Cleaning the monitor To clean the monitor To clean an LCD flat panel monitor use a soft cloth and water to clean the screen Dampen the cloth never apply liqu...

Page 36: ...regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of...

Page 37: ...ies you can use to check hard drive space delete unnecessary files defragment files and back up files Checking hard drive space To check hard drive space 1 Click Start then click My Computer The My Co...

Page 38: ...les Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space To delete unnecessary files 1 Click Start All Programs Accessories System Tools then click Di...

Page 39: ...ur computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter h...

Page 40: ...the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously...

Page 41: ...up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete fi...

Page 42: ...rive that you want to back up click Properties then click the Tools tab 3 Click Backup Now 4 Follow the on screen instructions to select a backup storage location and the files and folders to back up...

Page 43: ...then click Scheduled Tasks The Scheduled Tasks dialog box opens 2 Click Add Scheduled Task for basic tasks then follow the on screen instructions to finish setting up and scheduling the task Important...

Page 44: ...tself to the new computer 2 Click Start All Programs Accessories System Tools then click Files and Settings Transfer Wizard The Files and Settings Transfer Wizard dialog box opens 3 Click Next then fo...

Page 45: ...tion see Using Windows in your online User Guide You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a d...

Page 46: ...CHAPTER 4 Maintaining Your Computer 40...

Page 47: ...delines Try these steps first Error messages Internet and networking Power Display Printing Optical discs Memory card reader Mouse Keyboard Files Memory Audio Passwords Checking for device problems Re...

Page 48: ...iquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician Warning Never open your computer case...

Page 49: ...lure reading drive C See The hard drive cannot be accessed oryouseea Generalfailurereading drive C error message on page 52 Operating system not found See You get an Operating system not found error m...

Page 50: ...is widespread a problem they are trying to solve You see an Unable to locate host message and are unable to browse the Internet You may have typed the URL Web address incorrectly Check the URL then en...

Page 51: ...e sending e mail to A valid e mail address consists of a user name the symbol and the Internet domain name of the Internet service provider ISP or company that hosts that user E mail addresses never c...

Page 52: ...you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network Your wired network is running slowe...

Page 53: ...ser Guide The computer is on but there is no picture Make sure that the computer is not in Standby power saving mode The color is not uniform Make sure that the display warms up for at least 30 minute...

Page 54: ...large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions on adding additional memory Contact your printer manufacturer...

Page 55: ...vie disc may not match your drive s regional code Play only discs with a regional code for your region The DVD regional code for the United States and Canada is 1 and the regional code for Mexico is 4...

Page 56: ...your mouse Use a different mouse pad Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly Clean the keyboard by using an aerosol can of air with a narrow straw...

Page 57: ...le holding down the SHIFT key or if the Recycle Bin has been emptied since the file was deleted the file cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click t...

Page 58: ...it or the operating system files cannot be recognized because they have become corrupted or erased See Recovering your system on page 55 You need to restore your computer to a working condition See Re...

Page 59: ...ake sure that the speakers are turned on and check the speaker connections See your speakers user guide for more troubleshooting tips If you are trying to play an audio disc see Optical discs on page...

Page 60: ...he list of computer device types A device type with problems have a yellow triangle or red octogon indicating a problem or a failed condition 3 Click the symbol to the left of the device type to expan...

Page 61: ...he problem may be solved by reinstalling the software or the device drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on...

Page 62: ...reate recovery discs 1 Click Start All Programs Gateway then clickGateway Recovery Management Gateway Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents...

Page 63: ...dicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the...

Page 64: ...installation instructions New device drivers If you need to recover device drivers that did not come pre installed on your computer follow the instructions provided with the device To recover your pre...

Page 65: ...ng from within Windows XP on page 59 If you cannot run Windows XP and your original hard drive is still working see Recovering from the hard drive during startup on page 60 If you cannot run Windows X...

Page 66: ...es to your hard drive This process may take a while but a Gateway Recovery Management screen shows you its progress When the recovery has finished a dialog box prompts you to restart your computer 5 C...

Page 67: ...ur optical disc drive then restart your computer 2 During startup press F8 to open the boot menu The boot menu is where you can select which device to start from such as the hard drive or an optical d...

Page 68: ...ot purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Its online Help Its printe...

Page 69: ...APPENDIXA 63 Legal Notices Important safety information Regulatory compliance statements Environmental information Notices...

Page 70: ...or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer...

Page 71: ...ory compliance statements United States of America FederalCommunicationsCommission FCC UnintentionalemitterperFCCPart 15 This device has been tested and found to comply with the limits for a Class B d...

Page 72: ...d to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is...

Page 73: ...elecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users sho...

Page 74: ...ding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Ca...

Page 75: ...treme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding elec...

Page 76: ...lyfriendlyactionsbyunderstandingand using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered i...

Page 77: ...ay be the trademarks or registered trademarks of their respective companies Macrovisionstatement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies T...

Page 78: ...APPENDIX A Legal Notices 72...

Page 79: ...d reader 8 cards inserting memory card 22 installing memory card 22 removing memory card 22 slots 22 troubleshooting memory card 49 types of memory cards supported 22 CD cleaning 30 copying 21 inserti...

Page 80: ...up 32 Disk Defragmenter 34 display brightness 23 cleaning 29 troubleshooting 48 documentation User Guide 2 double clicking 18 dragging 18 drivers re installing 55 58 drives backing up files 35 CD 19 c...

Page 81: ...52 troubleshooting 51 headphone jack 8 Hibernate mode 6 I installing devices 24 digital camera 24 digital video camera 24 peripheral devices 24 printer 24 scanner 24 Internet troubleshooting 44 J jack...

Page 82: ...of Authenticity 3 model number 3 62 modem cable 12 DSL 12 monitor cleaning 29 troubleshooting 47 mouse buttons 17 changing settings 18 cleaning 29 clicking 18 double clicking 18 moving pointer 17 18 m...

Page 83: ...g 55 58 PS 2 port keyboard 10 mouse 10 R rebooting computer 15 recordable drive 7 recording audio files 21 optical discs 21 recovering defaults 59 drivers 55 58 programs 55 58 software 55 58 system 55...

Page 84: ...al support tips before contacting 62 telephone support 62 to 16 transferring files from old computer 38 settings from old computer 38 troubleshooting cable modem 45 CD drive 48 display 48 DSL modem 45...

Page 85: ...79 www gateway com controls 23 muting 23 W waking computer 13 webcam 6 Windows Product Key Code 3 Windows Easy Transfer 38 Windows key 16 Windows Update 30 wired Ethernet troubleshooting 46...

Page 86: ...80 Index...

Page 87: ......

Page 88: ...MU W0900 007 MAN ElvisEREC REF GDE R0 9 08 MUW 0 9 0 0 0 0 7...

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